At a Glance
- Tasks: Lead high-energy meetings and events, ensuring top-notch service and guest experiences.
- Company: Village, where hospitality meets personality and genuine connections.
- Benefits: Gym memberships, discounted hotel stays, and 50% off food for you and friends.
- Other info: Enjoy autonomy, support for personal growth, and a fun, dynamic work environment.
- Why this job: Join a vibrant team, grow your leadership skills, and make a real impact.
- Qualifications: Positive attitude and energy are key; experience is a bonus.
The predicted salary is between 30000 - 40000 £ per year.
Your focus is to deliver a fantastic, high-energy Meetings & Events operation, working closely alongside your manager. You will ensure that our conference and banqueting spaces consistently offer the highest professional standards of service while maximizing overall profitability. You achieve this by leading shifts from the front and running various events from the initial planning stages right through to welcoming guests, delivery, and final farewells. You will also regularly deputise for the Manager to keep the department ahead of the game.
At Village, we do hospitality a little differently. We are all about personality, genuine connections, and creating great experiences for our guests and each other. That is why we back our teams to be themselves, take ownership, learn new skills, and grow their careers. Previous experience is great, but your attitude and energy matter much more to us. If you are friendly, positive, love working with people, and enjoy being part of a busy team, we will give you all the support, training, and opportunities you need.
We live our culture through four simple commitments:
- We Can & We Do: We show up to make a genuine difference and do fantastic work every day, with purpose. We welcome change, support our management team, and actively participate in building a vibrant department culture.
- We Will: Treat each other with respect and dignity. No ego, no drama. We try our best, look out for each other, and coordinate closely with the sales team to offer seamless solutions for our clients.
- We Care: We care about our impact on guests, the community, and each other. We love to WOW our conference and banqueting guests with enthusiasm and meticulous attention to detail from welcome to farewell.
As our Meetings & Events Team Leader / Assistant Manager, you are the operational spark on the floor. We trust you to handle:
- Shift & Event Leadership: Leading busy event shifts, coaching team members to deliver excellence, and ensuring spaces are set up perfectly to brand standards.
- Commercial & Financial Support: Reviewing departmental performance against budgets, tracking payroll percentages, and driving revenue across bar spend and wet targets.
- Tech & Setup Supervision: Operating and demonstrating complex AV equipment safely and efficiently, while ensuring all event kit is stored securely.
- Food & Drink Excellence: Serving with confidence and flare, role-modelling natural upselling behaviours to maximize shift profitability.
- Compliance & Audits: Conducting health and safety training, food safety checks, licensing law compliance, and statutory audits as directed.
We do not micromanage. It takes a village, so we believe in Ownership & Integrity, giving you the autonomy to run your shifts, manage client needs on the fly, and meet your personal objectives. We Empower & Elevate our people. If you want Room to Grow, we provide funded qualifications, structured 1:1 reviews, and joint objective planning to actively map out your leadership career. We constantly Innovate & Progress so we can Inspire Excellence and smash our regional ReviewPro and BDRC score targets together.
The Perks: What’s In It For You?
- Gym Membership: 2 x complimentary gym memberships at your home hotel.
- Hotel Stays: Hotel rooms from £20 across 35 hotels.
- Food & Drink: 50% off food and drink for you and up to 5 guests, plus 75% off Sunday dinner for up to 6 people.
- Friends & Family: 2 friends or family members get 25% off F&B, even when you are not there.
- Retail & Lifestyle: Hundreds of brand discounts via the Village app.
- Support: 24/7 Mental Health support via our Employee Assistance Programme.
We are not looking for perfect CVs, we are looking for great leaders. If you enjoy creating an engaged team through development and recognition, and love the fast-paced world of live events, we want to hear from you. Bring your personality, your drive, and your ambition. Hit apply, tell us why you love working with people, and let's see if we are a match.
M&E Ops Team Leader in Cheadle employer: M&E
At Village, we pride ourselves on fostering a vibrant and inclusive work culture that empowers our employees to be their authentic selves while delivering exceptional service in the Meetings & Events sector. With a strong focus on personal growth, we offer funded qualifications and structured career development opportunities, ensuring that every team member can thrive in their role. Our unique benefits, including discounted hotel stays and gym memberships, combined with our commitment to mental health support, make Village an outstanding employer for those looking to make a meaningful impact in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land M&E Ops Team Leader in Cheadle
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at M&E and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace M&E Ops Team Leader in Cheadle
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at M&E that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at M&E.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at M&E get a sense of who you are beyond your experience!
How to prepare for a job interview at M&E
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at M&E and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
