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- Tasks: Coordinate maintenance tasks and manage schedules in a fast-paced construction environment.
- Company: Join a well-respected Market Leading M&E Contractor with a supportive team culture.
- Benefits: Enjoy a competitive salary and opportunities for professional development.
- Why this job: Be part of a dynamic team where your organizational skills make a real impact.
- Qualifications: Experience in construction, proficiency in CAFM systems, and strong communication skills required.
- Other info: Ideal for detail-oriented professionals looking to grow in their careers.
Position: Helpdesk Administrator Location: Essex Sector: Construction/Maintenance Role Overview Fantastic opportunity for a Helpdesk Admnistrator to join a well-respected Market Leading M&E Contractor, the client is seeking an experienced Helpdesk Administrator to join their expanding team. This role involves coordinating reactive and planned mechanical and electrical maintenance tasks, managing schedules, updating systems, and ensuring timely and accurate client communications and invoicing. The ideal candidate will have a strong background in a busy construction environment and excellent organizational skills. Key Responsibilities Coordination of Maintenance Tasks: * Organize and prioritize reactive and planned electrical and mechanical maintenance requests. * Allocate tasks to engineers and ensure adherence to schedules. Diary Management & Reports * Manage and maintain engineer diaries, ensuring effective use of resources and timely completion of tasks. Updating job statuses, schedules, and engineer reports. Coins CAFM System Management: * Update and maintain the Coins CAFM system. Paperwork Processing: * Ensure timely and accurate processing of engineer paperwork, including work orders, reports, and certificates. Client Communication: * Provide regular updates to clients on job progress, ensuring their needs and expectations are met. * Accurately calculate costs for works undertaken and generate invoices promptly. Invoicing and Cost Management: * Prepare and process invoices based on completed jobs, ensuring all costs are accounted for and approved. General Administration: * Assist with general administrative tasks as required, ensuring smooth and efficient operation of the helpdesk. Qualifications & Skills Experience: * Previous experience in a fast-paced construction or maintenance environment is essential. Technical Skills: * Proficiency in using CAFM systems (Coins experience is highly desirable). * Strong understanding of reactive and planned mechanical and electrical maintenance processes. * Competent in MS Office, particularly Excel and Outlook. Organizational Skills: * Excellent diary management and multitasking abilities. * Strong attention to detail with a focus on accuracy and efficiency. Communication Skills: * Clear and professional communication with clients, engineers, and colleagues. * Ability to manage and resolve queries effectively and diplomatically. The Role offers * Competitive salary based on experience. * Opportunity to work in a dynamic and fast-paced environment. * Supportive team culture with opportunities for professional development. If you’re an organized and detail-oriented professional with experience in a busy construction environment, please apply today and I will be in touch shorltly
Helpdesk Administrator employer: M&E Recruitment Services
Contact Detail:
M&E Recruitment Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Administrator
✨Tip Number 1
Familiarize yourself with the Coins CAFM system, as it's highly desirable for this role. If you have experience with similar systems, be ready to discuss how those skills can transfer to Coins.
✨Tip Number 2
Highlight your experience in a fast-paced construction or maintenance environment during your conversations. Share specific examples of how you've successfully managed multiple tasks and prioritized effectively.
✨Tip Number 3
Demonstrate your strong communication skills by preparing to discuss how you've handled client interactions in the past. Be ready to provide examples of how you ensured client satisfaction and resolved any issues.
✨Tip Number 4
Showcase your organizational skills by discussing your diary management techniques. Explain how you keep track of schedules and ensure timely completion of tasks, which is crucial for this role.
We think you need these skills to ace Helpdesk Administrator
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Helpdesk Administrator position. Highlight key responsibilities and required skills, and think about how your experience aligns with these.
Tailor Your CV: Customize your CV to emphasize your experience in a construction or maintenance environment. Include specific examples of your organizational skills, diary management, and any relevant technical skills, especially with CAFM systems.
Craft a Strong Cover Letter: Write a cover letter that showcases your communication skills and explains why you are a great fit for the role. Mention your ability to manage schedules, coordinate tasks, and maintain client relationships effectively.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at M&E Recruitment Services
✨Showcase Your Organizational Skills
Since the role requires excellent organizational abilities, be prepared to discuss specific examples from your past experience where you successfully managed multiple tasks or schedules. Highlight how you prioritized work and ensured timely completion.
✨Familiarize Yourself with CAFM Systems
If you have experience with Coins or similar CAFM systems, make sure to mention it during the interview. If not, do some research on how these systems work and be ready to discuss how you would adapt to using them effectively.
✨Demonstrate Strong Communication Skills
Effective communication is key in this role. Prepare to provide examples of how you've communicated with clients and colleagues in previous positions, especially in resolving queries or providing updates on job progress.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in a busy construction environment. Think about potential scenarios you might face as a Helpdesk Administrator and how you would handle them, particularly regarding task allocation and client communication.
