At a Glance
- Tasks: Lead the Front Office team to deliver exceptional guest experiences and operational excellence.
- Company: Join Meliá, a global leader in hospitality with a supportive family culture.
- Benefits: Enjoy competitive pay, global career opportunities, and exclusive hotel discounts.
- Other info: Flexible shifts and a commitment to diversity and inclusion.
- Why this job: Be part of a dynamic team creating memorable experiences in a stylish London hotel.
- Qualifications: Previous supervisory experience in hospitality and a passion for guest service.
The predicted salary is between 31500 - 38500 £ per year.
The world is yours with Meliá. Joining Meliá is to embark on a journey without borders, where your potential to grow, develop, and inspire has no limits. It's knowing that the world is yours — with opportunities to build your career across destinations worldwide — all while being part of one warm, supportive, and passionate family.
About ME London: Located in the heart of London, ME London is a lifestyle hotel that combines contemporary design, bold architecture and personalised luxury hospitality. Situated on the Strand, between Covent Garden and the River Thames, the hotel offers guests a unique experience where design, culture and exceptional service come together.
As part of the ME by Meliá brand, we are looking for people who are passionate about hospitality, enjoy creating memorable experiences and are confident delivering service with personality and style.
What's in it for you?
- Competitive salary plus service charge
- Global career opportunities across more than 350 hotels worldwide
- Exclusive hotel rates for you, your friends & family with Meliá Hotels Worldwide
- Company pension scheme
- Refer-a-friend bonus (£500 after successful completion of probation)
- 29 days' holiday including public holidays
- Health cash plan & discounted dental cover with HSF
- Unlimited access to Meliá's global e-learning platform
- Awards & recognition programmes
- High-street discounts through Perks at Work
- Complimentary meals on duty
- Loyalty rewards and additional employee benefits
Mission: As Assistant Front Office Manager, you will support the Front Office Manager in the smooth and efficient running of the Front Office operation, helping to ensure exceptional guest experiences and consistently high service standards. You will play an important role in leading, motivating and developing the Reception team, taking responsibility for the daily operation when required and ensuring that all guests receive a personalised and seamless experience from arrival to departure.
Key Responsibilities – Leadership & Operational Excellence:
- Support the Front Office Manager in overseeing the daily operation of Reception, ensuring consistently high standards of guest service, operational efficiency and professional presentation.
- Provide day-to-day leadership and support to Reception Supervisors and Front Office colleagues, ensuring clear communication, effective delegation and consistent performance.
- Lead by example, motivating and developing the team while supporting induction, ongoing training, coaching and performance management.
- Champion exceptional customer care by regularly observing guest interactions, proactively identifying service opportunities and resolving guest complaints efficiently and professionally.
- Ensure Front Office Standard Operating Procedures are followed and maintained, supporting consistency, training and continuous improvement across the department.
- Support revenue generation by encouraging the team to promote hotel facilities, maximise room upselling opportunities and achieve departmental targets.
- Coordinate room allocations for VIPs, regular guests, groups and guests with special requests, ensuring all preferences and requirements are communicated effectively.
- Work closely with Housekeeping, Reservations, Guest Services, Night Management and other departments to ensure smooth daily operations and an excellent guest experience.
- Support the Front Office Manager with departmental administration, including rotas, payroll, staffing levels and operational reporting.
- Assist in monitoring departmental costs and ensuring that hotel procedures, financial controls and credit policies are followed.
- Take responsibility for the Front Office operation in the absence of the Front Office Manager, ensuring that any operational issues are handled effectively.
- Promote and maintain high standards of health and safety, security, fire procedures and personal presentation, ensuring the team follows hotel policies and procedures.
What we're looking for:
- Previous supervisory or management experience within a busy hotel Front Office or Front of House environment.
- Strong knowledge of Front Office operations, guest services and hotel systems.
- Good knowledge of OPERA property management system.
- Proven experience leading, motivating and developing a hospitality team.
- A guest-focused approach with the ability to handle complaints and challenging situations professionally.
- Commercial awareness and an understanding of room upselling, revenue opportunities and departmental costs.
- Strong communication, organisation and problem-solving skills.
- A proactive and hands-on approach, with the ability to support the Front Office Manager and lead the team when required.
- Ability to work collaboratively with other hotel departments.
- Passion for delivering exceptional guest experiences and creating a positive team culture.
- Flexibility to work shifts, including weekends and public holidays.
Our Commitment to Diversity & Inclusion: Meliá Hotels International is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive, respectful, and accessible workplace for all. Our differences make us stronger and help us build a responsible present and a sustainable future.
Eligibility to work in the UK is required. If you want to be a Very Inspiring Person, apply now and start your journey with Meliá.
Assistant front office manager employer: ME London
At ME London, we pride ourselves on fostering a vibrant and inclusive work culture where creativity and collaboration thrive. As a Groups & Events Manager, you will benefit from ongoing professional development opportunities, a supportive team environment, and the chance to create unforgettable experiences in one of the city's most dynamic locations. Join us to not only advance your career but also to be part of a company that values innovation and personal growth.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant front office manager
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like ME London. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to ME London
Don't be shy about reaching out to ME London directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Assistant front office manager
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about ME London and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at ME London
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
