At a Glance
- Tasks: Lead daily operations and inspire a high-performing team in a vibrant restaurant.
- Company: Join the Meliá family, a global leader in lifestyle hospitality.
- Benefits: Competitive salary, bonuses, hotel discounts, and 29 days holiday.
- Other info: Dynamic environment with global career opportunities and a commitment to diversity.
- Why this job: Elevate your career while creating memorable guest experiences.
- Qualifications: 5+ years in senior restaurant leadership with strong team management skills.
The predicted salary is between 40000 - 50000 € per year.
Joining Meliá is to embark on a journey without borders, where your potential to grow, lead and inspire has no limits. It’s knowing that the world is yours — that you can elevate your career across countless destinations, all while being part of one warm, supportive and passionate family.
Department: STK Restaurant
Location: London, UK
Reports to: General Manager / Assistant General Manager
Package: Competitive salary, performance bonus, plus service charge
What’s in it for you?
- Competitive compensation package
- Service charge & performance‑related bonus
- Global career opportunities across 350+ hotels worldwide
- Hotel discounts for you, your friends & family
- Health medical cash plan
- Company pension scheme
- Loyalty rewards & refer‑a‑friend bonus
- 29 days’ holiday including bank holidays
- Unlimited access to Meliá’s global e‑learning platform
- Career development within an internationally recognised lifestyle hospitality brand
- High‑street savings through Perks at Work
- Meals on duty
Mission
As STK Senior Restaurant Manager, you will lead the daily operation of one of London’s most vibrant dining destinations, ensuring exceptional lunch, dinner and event experiences that reflect the energy, style and sophistication of the STK brand. You will inspire, develop and lead a high‑performing team while delivering seamless service, maximising guest satisfaction and driving commercial success. Through strong leadership, operational excellence and a passion for hospitality, you will create memorable guest experiences that encourage loyalty, repeat business and continued growth.
Key Responsibilities
- Support the General Manager in the day‑to‑day operation and strategic development of STK Restaurant
- Lead and inspire the team to deliver exceptional guest experiences and operational excellence
- Manage restaurant lunch, dinner and event service to ensure smooth and efficient operations
- Work closely with the Sales & Events team to coordinate successful group bookings and private events
- Build strong guest relationships and ensure high levels of customer satisfaction across every service
- Handle guest feedback and resolve complaints professionally, efficiently and confidently
- Drive revenue growth through upselling techniques and proactive business generation
- Create a culture where every team member contributes to sales and guest engagement
- Conduct daily briefings, debriefings and regular management meetings
- Collaborate closely with the Head Chef to continuously improve service standards and team performance
- Support recruitment, onboarding, training and ongoing development of the restaurant team
- Ensure compliance with health & safety, security and company policies
- Monitor departmental performance using financial targets, KPIs and operational reporting
- Analyse revenue, labour and cost controls to support profitability without compromising standards
- Identify opportunities for operational improvement and implement effective solutions
- Maintain high presentation, service and brand standards throughout the restaurant
What we’re looking for
- Minimum 5 years’ experience in a senior restaurant leadership role within premium or lifestyle hospitality
- Strong background in high‑volume restaurant and event‑led operations
- Proven ability to lead, motivate and develop teams in a fast‑paced environment
- Excellent guest engagement and relationship‑building skills
- Commercially aware with strong financial and operational understanding
- Experience managing budgets, forecasting and cost control
- Excellent communication, leadership and interpersonal skills
- Highly organised with the ability to adapt quickly and problem‑solve effectively
- Passion for food, beverage, lifestyle hospitality and memorable guest experiences
- Confident decision‑maker with strong delegation and presentation skills
- Fluent in English; additional languages are highly valued
- Flexible approach to working hours in line with business demands
Because belonging to the great Meliá family is being VIP. At Meliá, our people are the heart of everything we do. Whether you’re stepping into leadership or continuing to grow your expertise, you’ll be part of a culture defined by respect, collaboration and passion. From our newest talents to our most experienced professionals, we are all Very Inspiring People — and that includes you.
Our Commitment to Diversity & Inclusion
We are proud to be an equal opportunity employer. We celebrate diversity and strive to create an inclusive, accessible environment for all. At Meliá, we believe our differences make us stronger and help build a responsible present and a sustainable future.
Senior Restaurant Manager employer: ME London STK
Meliá offers an exceptional work environment for the Senior Restaurant Manager role in London, where you can thrive in a vibrant and dynamic setting. With a competitive compensation package, global career opportunities across over 350 hotels, and a strong commitment to employee development, Meliá fosters a culture of respect, collaboration, and passion. Join a supportive family that values diversity and inclusion, ensuring that every team member contributes to creating memorable guest experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Restaurant Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, attend events, and engage with professionals on platforms like LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand what makes STK unique and be ready to share how your experience aligns with their values. This shows you're genuinely interested and can help you stand out from the crowd.
✨Tip Number 3
Practice your pitch! Be ready to talk about your leadership style and how you've driven success in previous roles. Use specific examples that highlight your ability to inspire teams and enhance guest experiences — this is key for a Senior Restaurant Manager.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Meliá family and ready to embark on this exciting journey with us.
We think you need these skills to ace Senior Restaurant Manager
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for the hospitality industry shine through. Share specific experiences that highlight your passion for creating memorable guest experiences and how you’ve inspired teams in previous roles.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the Senior Restaurant Manager role. Highlight relevant experience in high-volume restaurant operations and leadership, and don’t forget to mention any achievements that demonstrate your ability to drive revenue growth.
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We want to see your key skills and experiences without wading through unnecessary fluff!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Meliá. Plus, it shows you’re keen to be part of our family!
How to prepare for a job interview at ME London STK
✨Know the STK Brand Inside Out
Before your interview, dive deep into understanding the STK brand. Familiarise yourself with their unique dining experience, menu offerings, and overall vibe. This will not only show your genuine interest but also help you articulate how your leadership style aligns with their mission of delivering exceptional guest experiences.
✨Showcase Your Leadership Skills
Prepare to discuss specific examples of how you've successfully led teams in high-pressure environments. Think about times when you motivated staff, resolved conflicts, or improved service standards. Highlighting these experiences will demonstrate your capability to inspire and develop a high-performing team at STK.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and guest engagement strategies. Practice responses to potential challenges, like handling guest complaints or managing busy service periods. This will showcase your ability to think on your feet and maintain operational excellence.
✨Understand Financial Metrics
Brush up on your knowledge of financial targets, KPIs, and cost control measures. Be prepared to discuss how you've managed budgets and driven revenue growth in previous roles. This will highlight your commercial awareness and operational understanding, which are crucial for the Senior Restaurant Manager position.
