At a Glance
- Tasks: Lead a vibrant restaurant, ensuring exceptional guest experiences and operational excellence.
- Company: Join the Meliá family, a global leader in lifestyle hospitality.
- Benefits: Competitive salary, bonuses, hotel discounts, and 29 days holiday.
- Other info: Be part of a diverse, inclusive culture that values collaboration and passion.
- Why this job: Elevate your career while creating memorable dining experiences in London.
- Qualifications: 5+ years in senior restaurant leadership with strong team management skills.
The predicted salary is between 40000 - 50000 € per year.
Joining Meliá is to embark on a journey without borders, where your potential to grow, lead and inspire has no limits. It’s knowing that the world is yours — that you can elevate your career across countless destinations, all while being part of one warm, supportive and passionate family.
Department: STK Restaurant
Location: London, UK
Reports to: General Manager / Assistant General Manager
Package: Competitive salary, performance bonus, plus service charge
What’s in it for you?
- Competitive compensation package
- Service charge & performance‑related bonus
- Global career opportunities across 350+ hotels worldwide
- Hotel discounts for you, your friends & family
- Health medical cash plan
- Company pension scheme
- Loyalty rewards & refer‑a‑friend bonus
- 29 days’ holiday including bank holidays
- Unlimited access to Meliá’s global e‑learning platform
- Career development within an internationally recognised lifestyle hospitality brand
- High‑street savings through Perks at Work
- Meals on duty
Mission
As STK Senior Restaurant Manager, you will lead the daily operation of one of London’s most vibrant dining destinations, ensuring exceptional lunch, dinner and event experiences that reflect the energy, style and sophistication of the STK brand. You will inspire, develop and lead a high‑performing team while delivering seamless service, maximising guest satisfaction and driving commercial success. Through strong leadership, operational excellence and a passion for hospitality, you will create memorable guest experiences that encourage loyalty, repeat business and continued growth.
Key Responsibilities
- Support the General Manager in the day‑to‑day operation and strategic development of STK Restaurant
- Lead and inspire the team to deliver exceptional guest experiences and operational excellence
- Manage restaurant lunch, dinner and event service to ensure smooth and efficient operations
- Work closely with the Sales & Events team to coordinate successful group bookings and private events
- Build strong guest relationships and ensure high levels of customer satisfaction across every service
- Handle guest feedback and resolve complaints professionally, efficiently and confidently
- Drive revenue growth through upselling techniques and proactive business generation
- Create a culture where every team member contributes to sales and guest engagement
- Conduct daily briefings, debriefings and regular management meetings
- Collaborate closely with the Head Chef to continuously improve service standards and team performance
- Support recruitment, onboarding, training and ongoing development of the restaurant team
- Ensure compliance with health & safety, security and company policies
- Monitor departmental performance using financial targets, KPIs and operational reporting
- Analyse revenue, labour and cost controls to support profitability without compromising standards
- Identify opportunities for operational improvement and implement effective solutions
- Maintain high presentation, service and brand standards throughout the restaurant
What we’re looking for
- Minimum 5 years’ experience in a senior restaurant leadership role within premium or lifestyle hospitality
- Strong background in high‑volume restaurant and event‑led operations
- Proven ability to lead, motivate and develop teams in a fast‑paced environment
- Excellent guest engagement and relationship‑building skills
- Commercially aware with strong financial and operational understanding
- Experience managing budgets, forecasting and cost control
- Excellent communication, leadership and interpersonal skills
- Highly organised with the ability to adapt quickly and problem‑solve effectively
- Passion for food, beverage, lifestyle hospitality and memorable guest experiences
- Confident decision‑maker with strong delegation and presentation skills
- Fluent in English; additional languages are highly valued
- Flexible approach to working hours in line with business demands
Because belonging to the great Meliá family is being VIP. At Meliá, our people are the heart of everything we do. Whether you’re stepping into leadership or continuing to grow your expertise, you’ll be part of a culture defined by respect, collaboration and passion. From our newest talents to our most experienced professionals, we are all Very Inspiring People — and that includes you.
Our Commitment to Diversity & Inclusion
We are proud to be an equal opportunity employer. We celebrate diversity and strive to create an inclusive, accessible environment for all. At Meliá, we believe our differences make us stronger and help build a responsible present and a sustainable future.
Restaurant Manager employer: ME London STK
Meliá offers an exceptional work environment for the STK Senior Restaurant Manager role in London, where you can thrive in a vibrant and dynamic setting. With a strong focus on employee growth, competitive compensation, and a supportive culture, Meliá empowers you to elevate your career while enjoying global opportunities across over 350 hotels. Join a passionate family that values diversity and inclusion, ensuring every team member feels inspired and valued.
StudySmarter Expert Advice🤫
We think this is how you could land Restaurant Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the hospitality industry. Attend events, join online forums, or even hit up local restaurants to chat with managers. You never know when a casual conversation might lead to your next big opportunity!
✨Tip Number 2
Show off your personality! When you get that interview, let your passion for hospitality shine through. Share stories about your experiences and how you've made a difference in previous roles. Remember, they want to see the real you and how you can fit into their vibrant team.
✨Tip Number 3
Research the company culture! Before your interview, dive into Meliá's values and mission. Understanding what makes them tick will help you tailor your answers and show that you're not just looking for any job, but that you genuinely want to be part of their family.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Meliá family. Don’t forget to follow up after applying; a little persistence can go a long way!
We think you need these skills to ace Restaurant Manager
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for the hospitality industry shine through. Share specific experiences that highlight your enthusiasm and commitment to creating memorable guest experiences.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the Restaurant Manager role. Highlight relevant experience, skills, and achievements that align with the key responsibilities mentioned in the job description.
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication that gets straight to the heart of your qualifications.
Apply Through Our Website:We encourage you to apply directly through our website. This way, your application will be processed more efficiently, and you'll have access to all the latest updates about your application status.
How to prepare for a job interview at ME London STK
✨Know Your STK Brand
Before the interview, dive deep into understanding the STK brand. Familiarise yourself with their unique dining experience, menu offerings, and overall vibe. This knowledge will not only impress your interviewers but also help you articulate how you can contribute to maintaining and enhancing the brand's reputation.
✨Showcase Your Leadership Skills
As a Senior Restaurant Manager, your ability to lead and inspire a team is crucial. Prepare examples from your past experiences where you've successfully motivated your team, handled conflicts, or improved service standards. Be ready to discuss how you can create a positive culture that aligns with Meliá’s values.
✨Demonstrate Financial Acumen
Since the role involves managing budgets and driving revenue growth, brush up on your financial skills. Be prepared to discuss how you've previously managed costs, forecasted budgets, and implemented strategies for upselling. Showing that you understand the financial side of restaurant management will set you apart.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and guest engagement skills. Think about situations where you've had to handle guest complaints or operational challenges. Practising your responses will help you convey confidence and competence during the interview.
