Back of House Supervisor

"The world is yours with Meliá"

Joining Meliá Hotels International is to embark on a journey without borders, where your potential to grow, lead and inspire has no limits. It’s knowing that the world is yours — that you can elevate your career across countless destinations, all while being part of one warm, supportive, and passionate family.

Back of House Supervisor

Department: Kitchen
Location: ME London
Reports to: Executive Head Chef
Package: Competitive salary + service charge

What’s in it for you?

• Global career opportunities across more than 350 hotels
• Hotel discounts for you, your friends & family across the globe
• Generous hotel service charge
• Health cash plan & discounted dental & optical cover
• Company pension scheme
• Loyalty rewards & refer-a-friend bonus (£500)
• 29 days’ holiday including bank holidays
• Access to Meliá’s global e-learning platform for personal & professional development
• High‑street savings through Perks at Work
• Meals on duty

Mission

As Back of House Supervisor, you will support the smooth and efficient operation of the stewarding and kitchen porter department at ME London, ensuring the highest standards of cleanliness, hygiene, organisation, and operational support across all back‑of‑house food and beverage areas.

You will supervise Kitchen Porters and cleaning teams, ensuring compliance with health & safety, HACCP standards, and company procedures while maintaining excellent support for the kitchen and wider Food & Beverage operation. Through strong leadership, organisation, and attention to detail, you will help deliver an exceptional luxury hospitality experience behind the scenes.

Key Responsibilities Operational Excellence

• Supervise and coordinate daily activities of Kitchen Porters and back‑of‑house cleaning teams
• Ensure all kitchen, storage, canteen, and stewarding areas are maintained to the highest cleanliness and hygiene standards
• Ensure all outlets and kitchen areas are supplied with clean and dry operating equipment and utensils
• Support the management of porter schedules in line with business levels and operational demands
• Monitor and maintain cleaning schedules for kitchens, fridges, freezers, storage areas, and refuse areas
• Ensure HACPP procedures and health & safety standards are consistently followed
• Support stock control, storage organisation, and inventory management for operating equipment and cleaning supplies
• Report maintenance issues and follow up on repair requests where required
• Conduct daily team briefings and support training initiatives for team members
• Assist during busy operational periods to ensure smooth service delivery
• Maintain accurate records including breakage reports, cleaning logs, and departmental documentation
• Support communication and collaboration between Kitchen, Stewarding, Food & Beverage, and other operational departments

What we’re looking for

• Previous experience in a stewarding, kitchen porter supervisory, or back‑of‑house hospitality role
• Strong understanding of hygiene, food safety, and HACCP procedures
• Excellent organisational and team leadership skills
• Ability to work efficiently in a fast‑paced luxury hospitality environment
• Strong communication skills and ability to motivate a team
• High attention to detail and proactive approach to problem‑solving
• Flexible approach to shifts, including evenings, weekends, and holidays
• Experience managing stock, cleaning schedules, or operational equipment is advantageous

Our Commitment to Diversity & Inclusion

We are proud to be an equal opportunity employer. We celebrate diversity and strive to create an inclusive, accessible environment for all. At Meliá, we believe our differences make us stronger and fuel innovation. We are equally committed to sustainability, building a responsible present and a better future.