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- Tasks: Welcome guests and create memorable experiences in a vibrant hotel environment.
- Company: Join the Meliá family, where culture and creativity thrive.
- Benefits: Competitive salary, global hotel discounts, and 28 days holiday.
- Why this job: Be the first point of contact and make a real impact on guest experiences.
- Qualifications: Previous reception experience and strong communication skills required.
- Other info: Opportunities for career growth across 350+ hotels worldwide.
The predicted salary is between 24000 - 36000 £ per year.
Joining Meliá is to embark on a journey without borders, where your potential to grow, learn and inspire has no limits. It’s knowing that the world is yours — that you can build your career across global destinations while being part of one warm, supportive and passionate family.
Department: Front Office
Location: ME London Hotel, WC2R 1HA
Reports to: Front Office Manager
Package: competitive + service charge + benefits
About ME London
ME by Meliá is a collection of lifestyle hotels where culture, creativity and community come together to create something truly distinctive. Each ME hotel is deeply connected to its destination, becoming a social hub that attracts the city’s cultural scene. Music, art, design, fashion and gastronomy define the ME experience — offering our guests far more than just a place to stay.
If you radiate energy, have a strong personal style, love culture, trends, music and innovation, and enjoy creating memorable experiences, then ME by Meliá is the place for you.
What’s in it for you?
- Competitive salary plus service charge
- 28 days’ holiday including public holidays
- Hotel discounts worldwide for you, your friends & family
- Meals on duty
- Health cash back plan and discounted dental cover
- Company pension scheme
- Loyalty rewards and referral bonus (£500)
- Access to Meliá’s global e-learning platform
- Career opportunities across 350+ hotels worldwide
- High-street discounts through Perks at Work
- Pay Day Parties and team celebrations
Mission
As a Receptionist, you will deliver a warm, efficient and professional guest experience at all times. You will be the first point of contact for our guests, ensuring every arrival and departure reflects the ME brand standards while anticipating needs and exceeding expectations.
Key Responsibilities
- Welcome and check in guests in a genuine, professional and personalised manner
- Ensure a smooth and informative check-out experience
- Anticipate guest needs, offer solutions and create memorable moments
- Maintain strong knowledge of hotel availability to support up-selling and cross-selling
- Handle billing accurately, issuing invoices and managing company and agency accounts
- Maintain accurate guest records and registration documentation
- Follow all health, safety and security procedures, including emergency protocols
- Comply with relevant legislation and brand standards
- Support the Front Office team with any additional duties as required
What we’re looking for
- Previous experience in a similar Front Office / Reception role
- Working knowledge of OPERA PMS
- Fluency in English (Spanish is an advantage)
- Strong communication and interpersonal skills
- A proactive, service-driven and positive attitude
- High attention to detail and strong organisational skills
- Ability to work flexibly, including shifts and weekends
- Eligibility to work in the UK
At Meliá, our people are at the heart of everything we do. From our newest team members to our most experienced leaders, we are all Very Inspiring People. We believe in growth, recognition and creating opportunities that allow you to shape your future — wherever in the world that may be.
Meliá Hotels International is proud to be an equal opportunity employer. We actively promote diversity, inclusion and equality across our teams and are committed to creating a respectful, inclusive and accessible workplace for all. We also support the sustainable growth of our industry, guided by our motto: “Towards a sustainable future, from a responsible present.”
If you want to be a Very Inspiring Person, apply now and start your journey with Meliá.
Receptionist in London employer: ME London Hotel
Contact Detail:
ME London Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist in London
✨Tip Number 1
Get to know the company culture before your interview. Meliá is all about creativity and community, so show us how you fit into that vibe. Research their values and think of examples from your past experiences that align with what they stand for.
✨Tip Number 2
Practice your communication skills! As a receptionist, you'll be the first point of contact for guests. Role-play common scenarios with a friend or family member to boost your confidence and ensure you can handle any situation with ease.
✨Tip Number 3
Dress to impress! Your personal style matters at Meliá, so choose an outfit that reflects your personality while still being professional. Remember, first impressions count, and we want to see your energy shine through.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Meliá family. Let’s get you on this exciting journey together!
We think you need these skills to ace Receptionist in London
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and how you connect with guests.
Tailor Your CV: Make sure to tailor your CV to highlight relevant experience in front office roles. Mention any specific skills or software knowledge, like OPERA PMS, that align with what we’re looking for.
Craft a Compelling Cover Letter: Your cover letter is your chance to tell us why you’re the perfect fit for ME by Meliá. Share your enthusiasm for creating memorable experiences and how you embody our values of warmth and professionalism.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows your commitment to joining our Meliá family!
How to prepare for a job interview at ME London Hotel
✨Know the Brand
Before your interview, dive deep into Meliá's values and culture. Understand what makes ME by Meliá unique and how it connects with guests. This knowledge will help you demonstrate your enthusiasm for the brand and show that you're a great fit for their team.
✨Showcase Your People Skills
As a receptionist, you'll be the first point of contact for guests. Prepare examples of how you've provided excellent customer service in the past. Think about times when you went above and beyond to create memorable experiences for customers—this will highlight your proactive and service-driven attitude.
✨Familiarise Yourself with OPERA PMS
Since working knowledge of OPERA PMS is a requirement, brush up on your skills with this system. If you have experience, be ready to discuss how you've used it effectively in previous roles. If not, consider watching tutorials or reading up on its features to show your willingness to learn.
✨Dress the Part
First impressions matter! Dress smartly and in line with the hotel's vibe. A polished appearance reflects your professionalism and shows that you understand the importance of personal style in the hospitality industry. Plus, it sets a positive tone for the interview!