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For Companies At a Glance
- Tasks: Deliver personalised guest experiences and manage requests with a focus on excellence.
- Company: Join the Meliá Hotels family, known for its supportive and passionate culture.
- Benefits: Enjoy hotel discounts, generous service charge, health plans, and 29 days' holiday.
- Why this job: Be an ambassador for unique experiences while growing your career globally.
- Qualifications: Experience in hospitality, strong service orientation, and excellent communication skills.
- Other info: Diversity and inclusion are at our core; join us to make a difference.
The predicted salary is between 30000 - 40000 £ per year.
Joining Meliá Hotels International is to embark on a journey without borders, where your potential to grow, lead and inspire has no limits. It’s knowing that the world is yours — that you can elevate your career across countless destinations, all while being part of one warm, supportive, and passionate family.
Department: Guest Experience
Location: ME London
Reports to: Head Concierge
Package: £14.76 per hour + Service Charge approx £4K per year
Working Pattern: 4 days on / 4 days off
What’s in it for you?
- Global career opportunities across more than 350 hotels
- Hotel discounts for you, your friends & family across the globe
- Generous hotel service charge
- Life Assurance x3 Salary
- Health cash plan & discounted dental & optical cover
- Company pension scheme
- Loyalty rewards & refer-a-friend bonus (£500)
- 29 days’ holiday including bank holidays
- Access to Meliá’s global e-learning platform for personal & professional development
- High-street savings through Perks at Work
- Meals on duty
Mission
As Concierge, you will act as an expert prescriber and authentic ambassador of the destination, responsible for receiving and managing guest requests while delivering personalised services and unique experiences. You will play a key role in ensuring guest satisfaction by tailoring recommendations, anticipating needs and exceeding expectations. Through your strong service orientation and excellent knowledge of the destination, you will contribute to delivering exceptional guest experiences and supporting the hotel’s reputation for service excellence.
Key Responsibilities
- Deliver destination experiences aligned with the hotel’s strategy, offering guests personalised services and products based on their preferences.
- Manage all guest requests efficiently, ensuring timely responses and applying upselling and cross-selling techniques to maximise additional hotel revenue.
- Personalise each guest’s stay by anticipating needs and ensuring an exceptional customer experience that exceeds expectations.
- Manage guest incidents and requests in line with established service protocols and procedures.
- Ensure full compliance with departmental attributes, service standards, and operational manuals.
- Utilise guest experience management tools effectively and remain aware of Voice of the Customer results, supporting defined improvement plans.
- Maintain and support the Sensory Architecture defined for the concierge and guest experience areas.
- Verify material orders according to product guidelines, ensuring efficient use of resources and cost optimisation.
What we’re looking for
- Training in Tourism, Social Sciences, Public Relations or a related field
- Minimum 2 years’ experience in a similar concierge or hospitality role
- Excellent knowledge of the destination and local experiences
- Strong service orientation with a passion for delivering personalised guest experiences
- Ability to work collaboratively as part of a team
- Excellent communication and interpersonal skills
- Strong organisation, planning and problem-solving abilities
- Proactive mindset with attention to detail and innovation
- Proficiency in Microsoft Office 365 and hotel management systems
- Advanced English required; additional languages are an advantage
At Meliá Hotels International, our people are the heart of everything we do. Whether you’re building your hospitality career or expanding your expertise, you will be part of a culture defined by respect, collaboration and passion. From our newest talents to our most experienced professionals, we are all Very Inspiring People — and that includes you.
Our Commitment to Diversity & Inclusion
We are proud to be an equal opportunity employer. We celebrate diversity and strive to create an inclusive and accessible environment for all. At Meliá, we believe our differences make us stronger and help drive innovation. We are also committed to sustainability, building a responsible present and a better future. If you want to be a Very Inspiring Person, apply now and start your journey with Meliá.
Concierge in London employer: ME London Hotel
Contact Detail:
ME London Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Concierge in London
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at Meliá or similar hotels. Attend events, join online forums, and don’t be shy about asking for advice or insights. You never know who might help you land that concierge role!
✨Tip Number 2
Show off your personality! When you get the chance to meet potential employers, whether it’s at a job fair or an interview, let your passion for guest experiences shine through. Share stories of how you’ve gone above and beyond for guests in the past.
✨Tip Number 3
Research is key! Familiarise yourself with Meliá Hotels and their unique offerings. Knowing the ins and outs of their services and values will not only impress during interviews but also help you tailor your approach to fit their culture.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets noticed. Plus, you can showcase your enthusiasm for the role and the company right from the start. Don’t miss out on this opportunity!
We think you need these skills to ace Concierge in London
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. Share a bit about your passion for hospitality and how you connect with guests.
Tailor Your Application: Make sure to customise your application for the Concierge role. Highlight your experience in delivering personalised guest experiences and any knowledge of the local area that could impress us!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate well-structured applications that get straight to the heart of your skills and experiences.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with Meliá Hotels International.
How to prepare for a job interview at ME London Hotel
✨Know Your Destination
As a Concierge, having in-depth knowledge of the local area is crucial. Research popular attractions, hidden gems, and unique experiences that guests might enjoy. This will not only impress your interviewers but also show your passion for delivering personalised guest experiences.
✨Showcase Your Service Skills
During the interview, be ready to share examples of how you've gone above and beyond for guests in previous roles. Highlight your strong service orientation and ability to anticipate needs, as these are key traits for a successful Concierge.
✨Practice Problem-Solving Scenarios
Prepare for situational questions by thinking through common guest requests or incidents you might encounter. Demonstrating your problem-solving abilities and how you handle challenging situations will set you apart from other candidates.
✨Emphasise Team Collaboration
Meliá values teamwork, so be sure to discuss your experience working collaboratively with others. Share specific instances where you contributed to a team effort, as this will show that you can thrive in their supportive environment.