Junior Concierge

Discover a boundless path at Meliá, where opportunities for growth and development are endless. Immerse yourself in a journey that will take you to work in various countries and to be part of our extensive global family.

About ME London Hotel, WC2R 1HA by Meliá is a collection of hotels in which culture, lifestyle and The ME People community come together to create an inimitable personality. Each hotel is connected to the destination, becoming the social epicenter of the city and attracting the best of the local cultural scene. Music, art, design, fashion and gastronomy make up the ME scene to provide visitors with an experience beyond accommodation.

We’re looking for a proactive and personable Junior Concierge to support the day-to-day operations of our Concierge team. In this role, you’ll step in for the Head Concierge or Assistant Head Concierge when needed, ensuring smooth operations and top-tier guest service. You’ll also help guide and motivate the team, contribute to departmental planning, and uphold the highest standards in guest relations, health & safety, and team performance.

Salary: from £28,000 up to £28,980 plus Service charge

Responsibilities will include, but are not limited to:

• Support the leadership of the Concierge department, managing staff schedules and day-to-day operations.
• Provide exceptional guest service and resolve guest concerns promptly and professionally.
• Assist in recruitment, training, and ongoing development of team members.
• Monitor and maintain health & safety, fire, and security practices in line with hotel policies.
• Maintain departmental SOPs, training records, and ensure compliance with all operational procedures.
• Coordinate with other departments to ensure seamless guest experiences.
• Manage department resources, supplies, and cost controls efficiently.
• Maintain accurate shift handover reports and internal communication logs.

What We’re Looking For:

• Previous front office or concierge experience in a hotel environment.
• Strong leadership, communication, and problem-solving skills.
• Knowledge of London.
• A genuine passion for hospitality and guest satisfaction.
• Ability to stay organized and thrive in a fast-paced environment.
• Familiarity with hotel operations and guest service procedures.

Why Join Us?

You’ll be part of a dynamic and supportive team, in a role that offers growth, variety, and the chance to truly make an impact on the guest experience.

• Holidays: 28 days’ holiday including 8 public holidays
• Contributory pension scheme
• Refer a friend bonus: £500 (subject to successfully completed 6 months’ probation)
• Discounted dental and health cover with HSF
• Great discounts with Melia Hotels Worldwide: (Friends & families discounts)
• Personal Development: programs designed to support your career right from the start, with unlimited access to online learning platform
• Awards and Recognition Programs: Join a culture of recognition and reward, with loyalty bonuses and referral incentives
• Career growth: fantastic opportunity to progress and access to a network of over 350 hotels across the world (subject to local right to work rules)
• High street discounts: with Perks at Work
• Meals on duty, Payday Parties and Laundry

At Meliá Hotels International, we are committed to equal opportunities between women and men in the workplace, with the commitment of management and the principles contained in Human Resources policies. We also prioritize disseminating throughout the entire staff a corporate culture committed to effective equality, and raising awareness about the need to act jointly and globally.

We promote our commitment to equality and diversity, avoiding any kind of discrimination, especially related to reasons of disability, race, religion, gender, or age. We believe that diversity and inclusion among our employees are essential for our success as a global company. Additionally, we support the sustainable growth of our industry through a socially responsible team. In this sense, our motto is "Towards a sustainable future, from a responsible present".