At a Glance
- Tasks: Provide advanced IT support and manage critical systems for a luxury fashion brand.
- Company: Join ME+EM, a fast-growing luxury fashion brand with a vibrant culture.
- Benefits: Enjoy 33 days annual leave, birthday off, and generous staff discounts.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
- Why this job: Be part of a dynamic team making a real impact in the fashion industry.
- Qualifications: IT-related degree or equivalent experience; certifications like CCNA or Azure Administrator are essential.
The predicted salary is between 40000 - 50000 € per year.
Location: Head Office, White City Place, West London
Contract Type: Full time, 37.5 hours per week
About Us: ME+EM is one of the UK’s fastest-growing luxury fashion brands. In addition to a thriving global digital presence, we operate flagship stores in London and Edinburgh, concessions within Harrods and Selfridges, and have recently expanded with new store openings in the U.S. At ME+EM we are an entrepreneurial, creative, and passionate group of people. We work hard, are enthusiastic to learn and are not afraid to take risks. Everyone contributes to our success at all levels, and that precisely what makes being a member of the team so rewarding. Our office and stores are always busy and fast paced, but we work just as hard to make sure it’s fun, with social activities and biannual parties. We pride ourselves on being approachable, supportive, and welcoming and ensure that everyone’s hard work is rewarded. It takes all these things to build a strong, successful business and our door is always open to new talent ready to contribute to our growth and evolution.
About the Role: This role is critical for providing advanced technical expertise and knowledge within the IT team, ensuring the stability, reliability, and performance of IT systems and infrastructure within ME+EM.
Job Responsibilities:
- Provide third-line technical support to resolve complex and escalated IT issues, including incidents and service requests, ensuring timely resolution and minimal disruption to business operations.
- Own the end-to-end patch and vulnerability management lifecycle, from scanning and prioritisation through to remediation and reporting.
- Hands-on experience configuring and administering enterprise email security platforms such as Mimecast, Proofpoint, or Microsoft Defender for Office 365, including anti-phishing, anti-spoofing, DLP policies, and SPF/DKIM/DMARC implementation.
- Design, implement, and continuously test enterprise Backup and Disaster Recovery strategies, ensuring procedures are clearly defined, documented, and validated through regular DR simulations.
- Design, implement, and maintain IT infrastructure including servers, storage systems, networking devices, and virtualization environments, to ensure high availability, scalability, and performance to meet the growth needs of ME+EM.
- Investigate and diagnose advanced software, hardware, and network problems, utilising expert knowledge of Azure, Google Cloud and Hyper-V infrastructure to troubleshoot and identify root causes and implement effective solutions.
- Collaborate with second-line engineers, vendors, and other IT teams to resolve escalated issues, providing guidance and expertise as needed.
- Lead and participate in IT projects, including system upgrades, migrations, and deployments, from planning and design to implementation and post-implementation support.
- Develop and maintain technical documentation, including system configurations, procedures, and troubleshooting guides, to facilitate knowledge sharing and ensure compliance with regulatory requirements.
- Provide mentorship and training to junior engineers, sharing expertise and best practices to enhance the overall technical capabilities of the team.
- Stay abreast of emerging technologies, industry trends, and best practices, evaluating their potential impact and recommending innovative solutions to address business needs.
Skills:
- IT-related degree or equivalent professional experience
- CCNA or Microsoft Azure Administrator (AZ-104) certified — essential
- Experience in a third-line, cloud, or network infrastructure role
- Proven experience designing and implementing Backup & Disaster Recovery strategies, with clearly defined RTOs and RPOs
- Experience with backup and recovery tooling such as Veeam, Azure Site Recovery, or equivalent
- Hands-on experience managing the full patch and vulnerability lifecycle, from scanning through to remediation and reporting
- Experience configuring and administering email security gateways such as Mimecast, Proofpoint, or Microsoft Defender for Office 365, including SPF, DKIM, and DMARC
- Advanced routing and switching knowledge including BGP, OSPF, VLANs, and QoS
- Firewall administration experience with platforms such as Palo Alto, Fortinet, or Cisco ASA
- Experience with network monitoring tools such as SolarWinds, PRTG, or equivalent
- Strong understanding of VPN technologies including IPSec, SSL, and Always On VPN
- Azure networking experience covering VNets, ExpressRoute, Azure Firewall, NSGs, and load balancers
- Experience with Azure Policy and Defender for Cloud for security posture and compliance management
- Proficiency in Entra ID including Conditional Access, Privileged Identity Management (PIM), and identity governance
- Familiarity with SIEM platforms such as Microsoft Sentinel or Splunk — desirable
- Working knowledge of data protection legislation including GDPR and practical implementation of compliance controls — desirable
- Scripting or automation experience using PowerShell or similar — desirable
Employee Benefits:
- 33 days annual leave for full time employees (25 days holiday + 8 bank holidays)
- A day off to celebrate your birthday.
- Pension Scheme
- Group Life Insurance
- Employee Assistance Programme (EAP)
- Length of Service Award
- Refer a Friend Scheme
- Generous Staff and Friends and Family Discount
- Cycle to Work Scheme
- Eye Care Vouchers
- Real Living Wage Employer
- Employee led committees
- Social events and biannual parties
- Enhanced maternity and paternity package after 2 years of service.
Equal Opportunities: ME+EM is an equal opportunities employer committed to fostering and preserving a culture of diversity, equality, and inclusion in our workforce. As an equal opportunities’ employer, we do not discriminate against applicants based on race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We believe that diversity enriches our workforce and strengthens our organisation. Therefore, we encourage minorities, LGBTQ+ candidates, and individuals with disabilities to apply for opportunities within our company.
Contact: Please email dex.moore@meandem.com should you require any adjustments needed to take part in this recruitment process.
3rd Line Engineer employer: Me-Em-1
At ME+EM, we pride ourselves on being an entrepreneurial and creative workplace where every team member's contributions are valued. Located in the vibrant White City Place, West London, we offer a supportive and inclusive culture, extensive employee benefits including generous annual leave and a commitment to professional growth through mentorship opportunities. Join us for a rewarding career in a fast-paced environment that celebrates diversity and fosters innovation.
StudySmarter Expert Advice🤫
We think this is how you could land 3rd Line Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work at ME+EM or similar companies. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills and knowledge. Make sure you can confidently discuss your experience with cloud technologies, backup strategies, and network troubleshooting. We want to see your expertise shine!
✨Tip Number 3
Show your passion for the role! When you get the chance to speak with the team, express your enthusiasm for working in a fast-paced environment like ME+EM. Share how your skills can contribute to their growth and success.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the ME+EM family.
We think you need these skills to ace 3rd Line Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the 3rd Line Engineer role. Highlight relevant experience and skills that match the job description, like your expertise in cloud infrastructure or backup strategies. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how your background aligns with ME+EM's values. Show us your enthusiasm for the tech world and how you can help us grow.
Show Off Your Technical Skills:Don’t hold back on showcasing your technical skills! Mention specific tools and technologies you've worked with, like Azure or email security platforms. We love seeing candidates who are hands-on and ready to tackle complex IT challenges.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Me-Em-1
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Azure, Google Cloud, and the specific email security platforms mentioned in the job description. Be ready to discuss your hands-on experience with these technologies and how you've used them to solve complex issues.
✨Showcase Your Problem-Solving Skills
Prepare to share examples of how you've tackled advanced software, hardware, or network problems in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your critical thinking and troubleshooting abilities.
✨Demonstrate Team Collaboration
Since this role involves working closely with second-line engineers and vendors, be ready to discuss your experience in collaborative environments. Share instances where you’ve provided guidance or mentorship to others, as this shows you’re a team player who values knowledge sharing.
✨Stay Current with Industry Trends
Research the latest trends in IT and be prepared to discuss how they could impact ME+EM. Showing that you're proactive about learning and adapting to new technologies will demonstrate your enthusiasm for the role and your commitment to contributing to the company's growth.
