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- Tasks: Deliver exceptional customer service and assist with personal styling sessions.
- Company: Join ME+EM, a fast-growing luxury fashion brand in London.
- Benefits: Enjoy 33 days annual leave, staff discounts, and social events.
- Why this job: Be part of a creative team and make a real impact in fashion.
- Qualifications: Passion for fashion and experience in a fast-paced environment.
- Other info: Diverse and inclusive workplace with excellent growth opportunities.
The predicted salary is between 10 - 13 £ per hour.
Job Role: Style Advisor
Reporting to: Store Manager
Location: ME+EM, London
Contract type: Part Time - Weekends
About us
ME+EM is one of the UK's fastest-growing luxury fashion brands. In addition to a thriving global digital presence, we operate flagship stores in London and Edinburgh, concessions within Harrods and Selfridges, and have recently expanded with new store openings in the U.S. At ME+EM we are an entrepreneurial, creative, and passionate group of people. We work hard, are enthusiastic to learn and are not afraid to take risks. Everyone contributes to our success at all levels, and that precisely what makes being a member of the team so rewarding. Our office and stores are always busy and fast paced, but we work just as hard to make sure it's fun, with social activities and biannual parties. We pride ourselves on being approachable, supportive, and welcoming and ensure that everyone's hard work is rewarded. It takes all these things to build a strong, successful business and our door is always open to new talent ready to contribute to our growth and evolution.
About the role
ME+EM are looking for a Style Advisor to join our retail team based in our London Stores and Concessions. Candidates must have the flexibility to work across weekends with 7.5 hour shift working patterns. The ME+EM Style Advisor is responsible for delivering an authentic and memorable service approach. You work well in a dynamic team environment, are a clear communicator, able to multitask and can adapt to high and low traffic patterns.
About you
- Experience working in a fast paced, high volume environment
- Have a genuine passion for fashion and providing outstanding customer service
Your responsibilities
- Provide the best experience through speed and accuracy.
- Ensure you represent the brand at all times by following the company dress code.
- Continually improve product knowledge and research products online.
- Be confident in navigating the customer, suggesting alternatives or fulfilling their product requests either within another store or online.
- Promoting 'one business' mindset.
- Be confident in building organic and long-lasting relationships with customers.
- Carry out personal styling sessions with confidence.
- Confident with styling, outfit building and recommendations.
- Escalate customer complaints to the management team.
- Awareness of opening and closing duties and support when necessary.
- Be confident with till functions.
- Process transactions, refunds and telephone orders confidentially.
- Understanding the importance of data collection and ensuring GDPR is adhered to.
- High level of telephone etiquette.
- Maintaining store visual merchandising standards.
- Replenishing stock and keeping the shop floor clean and tidy.
- Assist with deliveries and stock recalls.
- Being responsible for own H&S and ensuring H&S processes are followed in store.
Employee benefits
- 33 days annual leave for full time employees (25 days holiday + 8 bank holidays)
- A day off to celebrate your birthday.
- Pension Scheme
- Group Life Insurance
- Employee Assistance Programme (EAP)
- Length of Service Award
- Refer a Friend Scheme
- Staff uniform for retail employees
- Generous Staff and Friends and Family Discount
- Annual Volunteer Day
- Cycle to Work Scheme
- Tech Scheme
- Eye Care Vouchers
- Real Living Wage Employer
- Employee led committees
- Social events and biannual parties
- Enhanced maternity and paternity package after 2 years of service.
ME+EM is an equal opportunities employer committed to fostering and preserving a culture of diversity, equality, and inclusion in our workforce. As an equal opportunities employer, we do not discriminate against applicants based on race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We believe that diversity enriches our workforce and strengthens our organisation. Therefore, we encourage minorities, LGBTQ+ candidates, and individuals with disabilities to apply for opportunities within our company.
Please email [email protected] should you require any adjustments needed to take part in this recruitment process. Please note, due to the large number of applications we receive, we can only reply to those that are successful to the next stage.
Style Advisor - Part Time - London employer: ME AND EM
Contact Detail:
ME AND EM Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Style Advisor - Part Time - London
✨Tip Number 1
Get to know ME+EM! Before your interview, dive into our brand's story and values. This will help you connect with the team and show that you're genuinely interested in being part of our creative family.
✨Tip Number 2
Practice your styling skills! Bring along some outfit ideas or examples of how you've helped customers in the past. This will demonstrate your passion for fashion and your ability to provide that memorable service we pride ourselves on.
✨Tip Number 3
Be ready to chat! We love clear communicators, so think about how you can showcase your ability to build relationships with customers. Share stories that highlight your experience in fast-paced environments and how you’ve handled challenges.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join our team. Don’t forget to follow up if you haven’t heard back!
We think you need these skills to ace Style Advisor - Part Time - London
Some tips for your application 🫡
Show Your Passion for Fashion: When you're writing your application, let your love for fashion shine through! Share any experiences or stories that highlight your enthusiasm for style and customer service. We want to see how you connect with the brand!
Tailor Your Application: Make sure to customise your application to fit the Style Advisor role. Highlight relevant experience in fast-paced environments and your ability to multitask. We appreciate candidates who take the time to align their skills with what we’re looking for!
Be Authentic: We value authenticity at ME+EM, so be yourself in your application. Share your unique perspective on fashion and how you can contribute to our team. We’re looking for genuine individuals who can build lasting relationships with our customers!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you into the process. Plus, it shows you’re keen to join our team at ME+EM!
How to prepare for a job interview at ME AND EM
✨Know Your Fashion
Brush up on the latest trends and styles before your interview. ME+EM is all about luxury fashion, so being able to discuss current collections or even suggest outfit ideas will show your genuine passion for the brand.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided outstanding customer service in the past. Think about situations where you went above and beyond to help a customer, as this role is all about delivering memorable experiences.
✨Be Ready to Adapt
Since the environment is fast-paced, be prepared to discuss how you handle high-pressure situations. Share stories that highlight your ability to multitask and stay calm during busy periods.
✨Dress the Part
Make sure to dress in line with ME+EM's style for your interview. This not only shows that you understand the brand but also gives you a chance to demonstrate your personal styling skills right from the start.