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- Tasks: Deliver exceptional customer service and provide personal styling sessions in a dynamic retail environment.
- Company: Join ME+EM, a fast-growing luxury fashion brand with a fun and supportive culture.
- Benefits: Enjoy 33 days annual leave, generous discounts, and social events.
- Why this job: Be part of an entrepreneurial team and make a real impact in the fashion industry.
- Qualifications: Passion for fashion and experience in a fast-paced retail environment.
- Other info: Diversity and inclusion are at our core; we welcome all applicants.
The predicted salary is between 28800 - 42000 £ per year.
Job Role: Style Advisor
Reporting to: Store Manager
Location: ME+EM, Kings Road
Contract type: Full Time, 37.5 Hours Per Week
About us
ME+EM is one of the UK's fastest-growing luxury fashion brands. As a direct-to-consumer business we operate in a truly omnichannel way, with an extremely successful online store, monthly mailings and stores in London, Edinburgh and concessions in Harrods and Selfridges. Our exciting growth continues in spring 2024 with the opening of our first US stores. At ME+EM we are an entrepreneurial, creative, and passionate group of people. We work hard, are enthusiastic to learn and are not afraid to take risks. Everyone contributes to our success at all levels, and that precisely what makes being a member of the team so rewarding. Our office and stores are always busy and fast paced, but we work just as hard to make sure it's fun, with social activities and biannual parties. We pride ourselves on being approachable, supportive, and welcoming and ensure that everyone's hard work is rewarded. It takes all these things to build a strong, successful business and our door is always open to new talent ready to contribute to our growth and evolution.
About the role
ME+EM are looking for a Style Advisor to join our retail team in our Kings Road Store. Candidates must have the flexibility to work across 7 days a week, with 7.5 hour shift working patterns. The ME+EM Style Advisor is responsible for delivering an authentic and memorable service approach. You work well in a dynamic team environment, are a clear communicator, able to multitask and can adapt to high and low traffic patterns.
About you
- Experience working in a fast paced, high volume environment
- Have a genuine passion for fashion and providing outstanding customer service
Your Responsibilities
- Provide the best experience through speed and accuracy
- Ensure you represent the brand at all times by following the company dress code
- Continually improve product knowledge and research products online
- Be confident in navigating the customer, suggesting alternatives or fulfilling their product requests either within another store or online
- Promoting 'one business' mindset
- Be confident in building organic and long-lasting relationships with customers
- Carryout personal styling sessions with confidence
- Confident with styling, outfit building and recommendations
- Escalate customer complaints to the management team
- Awareness of opening and closing duties and support when necessary
- Be confident with till functions
- Process transactions, refunds and telephone orders confidentially
- Understanding the importance of data collection and ensuring GDPR is adhered to
- High level of telephone etiquette
- Maintaining store visual merchandising standards
- Replenishing stock and keeping the shop floor clean and tidy
- Assist with deliveries and stock recalls
- Being responsible for own H&S and ensuring H&S processes are followed in store
Employee Benefits
- 33 days annual leave for full time employees (25 days holiday + 8 bank holidays)
- A day off to celebrate your birthday
- Pension Scheme
- Group Life Insurance
- Employee Assistance Programme (EAP)
- Length of Service Award
- Refer a Friend Scheme
- Staff uniform for retail employees
- Generous Staff and Friends and Family Discount
- Annual Volunteer Day
- Cycle to Work Scheme
- Tech Scheme
- Eye Care Vouchers
- Real Living Wage Employer
- Employee led committees
- Social events and biannual parties
- Enhanced maternity and paternity package after 2 years of service.
ME+EM is an equal opportunities employer committed to fostering and preserving a culture of diversity, equality, and inclusion in our workforce. As an equal opportunities employer, we do not discriminate against applicants based on race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We believe that diversity enriches our workforce and strengthens our organisation. Therefore, we encourage minorities, LGBTQ+ candidates, and individuals with disabilities to apply opportunities within our company. Please email [email protected] should you require any adjustments needed to take part in this recruitment process. Please note, due to the large number of applications we receive, we can only reply to those that are successful to the next stage.
Style Advisor - Full Time / Kings Road employer: ME AND EM
Contact Detail:
ME AND EM Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Style Advisor - Full Time / Kings Road
✨Tip Number 1
Get to know ME+EM inside out! Familiarise yourself with our brand, values, and products. This way, when you walk into that interview, you can show off your passion for fashion and how you fit into our vibrant team.
✨Tip Number 2
Practice your communication skills! As a Style Advisor, you'll need to connect with customers and colleagues alike. Role-play with friends or family to nail down your approach to personal styling sessions and customer interactions.
✨Tip Number 3
Show us your style! When you come in for an interview, dress the part. Your outfit should reflect the ME+EM aesthetic while also showcasing your unique flair. Remember, first impressions count!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining our team and ready to contribute to our exciting growth journey.
We think you need these skills to ace Style Advisor - Full Time / Kings Road
Some tips for your application 🫡
Show Your Passion for Fashion: When writing your application, let your love for fashion shine through! Share any experiences or stories that highlight your enthusiasm for the industry and how it aligns with ME+EM's values.
Tailor Your Application: Make sure to customise your application for the Style Advisor role. Highlight relevant experience in fast-paced environments and your ability to provide outstanding customer service, as these are key to our team.
Be Authentic: We value authenticity, so be yourself in your application. Share your unique perspective on style and how you can contribute to creating memorable experiences for our customers at ME+EM.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at ME+EM.
How to prepare for a job interview at ME AND EM
✨Know Your Fashion
Brush up on the latest trends and ME+EM's unique style. Be ready to discuss your favourite pieces from their collection and how you would style them. This shows your genuine passion for fashion and helps you connect with the brand.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided outstanding customer service in previous roles. Think about times when you went above and beyond to help a customer, as this aligns perfectly with the role of a Style Advisor.
✨Practice Your Communication
Since clear communication is key in a fast-paced environment, practice articulating your thoughts clearly and confidently. You might even want to role-play common customer scenarios to demonstrate your ability to multitask and adapt.
✨Embrace the Brand Culture
Familiarise yourself with ME+EM's values and culture. Be prepared to discuss how you can contribute to their entrepreneurial and creative spirit. Showing that you understand and align with their ethos will make you stand out.
