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- Tasks: Join our team as a Style Advisor, delivering exceptional customer service and styling expertise.
- Company: ME+EM is a fast-growing luxury fashion brand with a vibrant and supportive culture.
- Benefits: Enjoy 33 days of annual leave, generous discounts, and fun social events.
- Why this job: Be part of a dynamic team in a creative environment that values your contributions.
- Qualifications: Passion for fashion and experience in fast-paced retail are essential.
- Other info: We celebrate diversity and encourage all backgrounds to apply!
The predicted salary is between 28800 - 43200 £ per year.
Job Role: Style Advisor
Reporting to: Store Manager
Location: ME+EM, Battersea Power Station
Contract type: Full Time, 37.5 Hours Per Week
About us:
ME+EM is one of the UK’s fastest-growing luxury fashion brands. As a direct-to-consumer business we operate in a truly omnichannel way, with an extremely successful online store, monthly mailings and stores in London, Edinburgh and concessions in Harrods and Selfridges. Our exciting growth continues in spring 2024 with the opening of our first US stores.
At ME+EM we are an entrepreneurial, creative, and passionate group of people. We work hard, are enthusiastic to learn and are not afraid to take risks. Everyone contributes to our success at all levels, and that precisely what makes being a member of the team so rewarding.
Our office and stores are always busy and fast paced, but we work just as hard to make sure it’s fun, with social activities and biannual parties. We pride ourselves on being approachable, supportive, and welcoming and ensure that everyone’s hard work is rewarded. It takes all these things to build a strong, successful business and our door is always open to new talent ready to contribute to our growth and evolution.
About The role:
ME+EM are looking for a Style Advisor to join our retail team in our Battersea Store. Candidates must have the flexibility to work across 7 days a week, with 7.5 hour shift working patterns. The ME+EM Style Advisor is responsible for delivering an authentic and memorable service approach. You work well in a dynamic team environment, are a clear communicator, able to multitask and can adapt to high and low traffic patterns.
About you:
- Experience working in a fast paced, high volume environment
- Have a genuine passion for fashion and providing outstanding customer service
Your Responsibilities:
- Provide the best experience through speed and accuracy.
- Ensure you represent the brand at all times by following the company dress code.
- Continually improve product knowledge and research products online.
- Be confident in navigating the customer, suggesting alternatives or fulfilling their product requests either within another store or online.
- Promoting ‘one business’ mindset.
- Be confident in building organic and long-lasting relationships with customers.
- Carry out personal styling sessions with confidence.
- Confident with styling, outfit building and recommendations.
- Escalate customer complaints to the management team.
- Awareness of opening and closing duties and support when necessary.
- Be confident with till functions.
- Process transactions, refunds and telephone orders confidentially.
- Understanding the importance of data collection and ensuring GDPR is adhered to.
- High level of telephone etiquette.
- Maintaining store visual merchandising standards.
- Replenishing stock and keeping the shop floor clean and tidy.
- Assist with deliveries and stock recalls.
- Being responsible for own H&S and ensuring H&S processes are followed in store.
Employee Benefits:
- 33 days annual leave for full time employees (25 days holiday + 8 bank holidays)
- A day off to celebrate your birthday
- Pension Scheme
- Group Life Insurance
- Employee Assistance Programme (EAP)
- Length of Service Award
- Refer a Friend Scheme
- Staff uniform for retail employees
- Generous Staff and Friends and Family Discount
- Annual Volunteer Day
- Cycle to Work Scheme
- Tech Scheme
- Eye Care Vouchers
- Real Living Wage Employer
- Employee led committees
- Social events and biannual parties
- Enhanced maternity and paternity package after 2 years of service.
ME+EM is an equal opportunities employer committed to fostering and preserving a culture of diversity, equality, and inclusion in our workforce. As an equal opportunities’ employer, we do not discriminate against applicants based on race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We believe that diversity enriches our workforce and strengthens our organisation. Therefore, we encourage minorities, LGBTQ+ candidates, and individuals with disabilities to apply for opportunities within our company.
Please email (email protected) should you require any adjustments needed to take part in this recruitment process.
Please note, due to the large number of applications we receive, we can only reply to those that are successful to the next stage. #J-18808-Ljbffr
Style Advisor - Full Time / Battersea employer: ME AND EM
Contact Detail:
ME AND EM Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Style Advisor - Full Time / Battersea
✨Tip Number 1
Familiarize yourself with ME+EM's brand values and product offerings. Understanding the luxury fashion market and what sets ME+EM apart will help you connect with customers and demonstrate your passion for the brand during your interactions.
✨Tip Number 2
Practice your communication skills, especially in a retail context. Being able to clearly articulate styling advice and product recommendations is crucial for a Style Advisor, so consider role-playing scenarios with friends or family to build your confidence.
✨Tip Number 3
Showcase your ability to multitask by preparing examples from your previous work experience. Think of situations where you successfully managed multiple customer requests or handled busy periods, as this will demonstrate your capability to thrive in a fast-paced environment.
✨Tip Number 4
Be ready to discuss your personal styling experiences. Whether it's helping friends choose outfits or your own fashion journey, sharing these stories can highlight your genuine passion for fashion and your ability to connect with customers on a personal level.
We think you need these skills to ace Style Advisor - Full Time / Battersea
Some tips for your application 🫡
Understand the Brand: Research ME+EM to understand their values, style, and customer service approach. Familiarize yourself with their product range and recent collections to demonstrate your passion for fashion in your application.
Tailor Your CV: Highlight relevant experience in fast-paced retail environments and emphasize your customer service skills. Make sure to include any specific achievements or experiences that align with the responsibilities of a Style Advisor.
Craft a Compelling Cover Letter: Write a cover letter that reflects your enthusiasm for the role and the brand. Mention your ability to multitask, work in a team, and provide outstanding customer service. Use specific examples to illustrate your points.
Showcase Your Fashion Knowledge: In your application, mention any personal styling experience or knowledge of current fashion trends. This will show that you are not only passionate about fashion but also capable of providing personalized styling advice to customers.
How to prepare for a job interview at ME AND EM
✨Show Your Passion for Fashion
Make sure to express your genuine love for fashion during the interview. Share examples of how you stay updated with trends and how you incorporate them into your personal style or customer interactions.
✨Demonstrate Customer Service Skills
Prepare to discuss your previous experiences in providing outstanding customer service. Highlight specific situations where you went above and beyond to meet a customer's needs, as this aligns with ME+EM's commitment to delivering memorable service.
✨Be Ready to Discuss Teamwork
Since the role requires working in a dynamic team environment, be prepared to talk about your experiences collaborating with others. Share how you contribute to a positive team atmosphere and support your colleagues.
✨Understand the Brand
Research ME+EM thoroughly before the interview. Familiarize yourself with their product offerings, brand values, and recent news. This knowledge will help you articulate why you want to work there and how you can contribute to their growth.
