At a Glance
- Tasks: Deliver exceptional customer service and provide personal styling sessions in a dynamic retail environment.
- Company: Join ME+EM, a fast-growing luxury fashion brand with a vibrant team culture.
- Benefits: Enjoy 33 days annual leave, staff discounts, and social events.
- Other info: Opportunities for career growth and a supportive, inclusive workplace.
- Why this job: Be part of a creative team that values your contributions and passion for fashion.
- Qualifications: Experience in fast-paced environments and a genuine love for fashion and customer service.
The predicted salary is between 24000 - 30000 € per year.
Location: Edinburgh
Contract Type: 3 days per week, Weekends and 1 day in the week
About Us
ME+EM is one of the UK's fastest-growing luxury fashion brands. In addition to a thriving global digital presence, we operate flagship stores in London and Edinburgh, concessions within Harrods and Selfridges, and have recently expanded with new store openings in the U.S. At ME+EM we are an entrepreneurial, creative, and passionate group of people. We work hard, are enthusiastic to learn and are not afraid to take risks. Everyone contributes to our success at all levels, and that precisely what makes being a member of the team so rewarding. Our office and stores are always busy and fast paced, but we work just as hard to make sure it's fun, with social activities and biannual parties. We pride ourselves on being approachable, supportive, and welcoming and ensure that everyone's hard work is rewarded. It takes all these things to build a strong, successful business and our door is always open to new talent ready to contribute to our growth and evolution.
About The Role
This role requires the successful candidate to travel to ME+EM store. The ME+EM Style Advisor is responsible for delivering an authentic and memorable service approach. You work well in a dynamic team environment, are a clear communicator, able to multitask and can adapt to high and low traffic patterns.
About You
- Experience working in a fast paced, high volume environment
- Have a genuine passion for fashion and providing outstanding customer service
- Able to provide successful references of relevant experience in Fashion, Service or Hospitality
- Community driver and relationship builder
- Confident, personable and supportive
Your Responsibilities
- Provide the best experience through speed and accuracy.
- Ensure you represent the brand at all times by following the company dress code.
- Continually improve product knowledge and research products online.
- Be confident in navigating the customer, suggesting alternatives or fulfilling their product requests either within another store or online.
- Promoting 'one business' mindset.
- Be confident in building organic and long-lasting relationships with customers.
- Carryout personal styling sessions with confidence.
- Confident with styling, outfit building and recommendations.
- Escalate customer complaints to the management team.
- Awareness of opening and closing duties and support when necessary.
- Be confident with till functions.
- Process transactions, refunds and telephone orders confidentially.
- Embrace change and support the roll out of new systems.
- Understanding the importance of data collection and ensuring GDPR is adhered to.
- High level of telephone etiquette.
- Maintaining store visual merchandising standards.
- Replenishing stock and keeping the shop floor clean and tidy.
- Assist with deliveries & stock recalls.
- Being responsible for own H&S and ensuring H&S processes are followed in store.
Employee Benefits
- 33 days annual leave for full time employees (25 days holiday + 8 bank holidays)
- A day off to celebrate your birthday.
- Pension Scheme
- Group Life and Income Protection Insurances
- Employee Assistance Programme (EAP)
- Length of Service Award
- Refer a Friend Scheme
- Staff uniform for retail employees
- Generous Staff and Friends and Family Discount
- Annual Volunteer Day
- Cycle to Work Scheme
- Tech Scheme
- Eye Care Vouchers
- Real Living Wage Employer
- Employee led committees
- Social events and biannual parties
- Enhanced maternity and paternity package after 2 years of service.
Equal Opportunity
ME+EM is an equal opportunities employer committed to fostering and preserving a culture of diversity, equality, and inclusion in our workforce. As an equal opportunities employer, we do not discriminate against applicants based on race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We believe that diversity enriches our workforce and strengthens our organisation. Therefore, we encourage minorities, LGBTQ+ candidates, and individuals with disabilities to apply within our company.
Style Advisor - Edinburgh employer: ME AND EM
ME+EM is an exceptional employer, offering a vibrant and supportive work culture in the heart of Edinburgh. With a focus on employee growth, we provide extensive benefits including generous annual leave, a day off for your birthday, and opportunities for social engagement through events and committees. Join our passionate team where your contributions are valued, and enjoy the unique advantage of working for one of the UK's fastest-growing luxury fashion brands.
StudySmarter Expert Advice🤫
We think this is how you could land Style Advisor - Edinburgh
✨Tip Number 1
Get to know the brand inside out! Before your interview, dive into ME+EM's style, values, and recent collections. This shows you're genuinely interested and ready to represent the brand.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you can showcase your ability to build relationships and handle complaints. Role-playing with a friend can help you feel more confident.
✨Tip Number 3
Dress the part! Since this is a Style Advisor role, make sure your outfit reflects ME+EM's aesthetic. It’s a great way to show you understand the brand and can embody its style.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and keen to be part of our dynamic team.
We think you need these skills to ace Style Advisor - Edinburgh
Some tips for your application 🫡
Show Your Passion for Fashion:When you're writing your application, let your love for fashion shine through! Share any experiences or stories that highlight your enthusiasm for the industry and how it aligns with ME+EM's values.
Tailor Your Application:Make sure to customise your application to reflect the specific role of Style Advisor. Mention relevant skills and experiences that demonstrate your ability to provide outstanding customer service and build relationships.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and structure your thoughts well so we can easily see why you’d be a great fit for our team in Edinburgh!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at ME+EM!
How to prepare for a job interview at ME AND EM
✨Know Your Fashion
Brush up on the latest trends and ME+EM's unique style. Be ready to discuss your favourite pieces from their collection and how you would style them. This shows your genuine passion for fashion and helps you connect with the brand.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided outstanding customer service in previous roles. Think about specific situations where you went above and beyond to help a customer, as this aligns perfectly with the role's focus on delivering memorable service.
✨Practice Your Communication
Since the role requires clear communication, practice articulating your thoughts clearly and confidently. You might even want to role-play common customer scenarios with a friend to get comfortable with navigating conversations.
✨Embrace the Team Spirit
ME+EM values teamwork, so be prepared to discuss how you work well in a dynamic team environment. Share experiences where you collaborated effectively with others, highlighting your ability to adapt to different situations and support your colleagues.
