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- Tasks: As a Style Advisor, you'll deliver exceptional customer service and assist with personal styling sessions.
- Company: Join ME+EM, a fast-growing luxury fashion brand with a vibrant culture and global presence.
- Benefits: Enjoy 33 days annual leave, birthday off, staff discounts, and fun social events.
- Why this job: Be part of a dynamic team that values creativity, inclusivity, and personal growth.
- Qualifications: Passion for fashion and experience in fast-paced environments are essential.
- Other info: Flexible working hours across 7 days; must be adaptable to changing store needs.
Overview
Job Title: Edinburgh Retail Style Advisor
Reporting to: Store Manager
Location: Edinburgh
Contract Type: 32 hours per week (4 Days)
About us
ME+EM is one of the UK\’s fastest-growing luxury fashion brands. In addition to a thriving global digital presence, we operate flagship stores in London, Manchester and Edinburgh, concessions within Harrods and Selfridges, and have recently expanded with new store openings in the U.S.
Our office and stores are always busy and fast paced, but we work just as hard to make sure it\’s fun, with social activities and biannual parties. We pride ourselves on being approachable, supportive, and welcoming and ensure that everyone\’s hard work is rewarded. It takes all these things to build a strong, successful business and our door is always open to new talent ready to contribute to our growth and evolution.
About the role
This role requires the successful candidate to travel to ME+EM store. Candidates must have the flexibility to work across 7 days a week, with 8 hour shift working patterns. The ME+EM Style Advisor is responsible for delivering an authentic and memorable service approach. You work well in a dynamic team environment, are a clear communicator, able to multitask and can adapt to high and low traffic patterns.
About you
- Experience working in a fast paced, high volume environment
- Have a genuine passion for fashion and providing outstanding customer service
- Able to provide successful references of relevant experience in Fashion, Service or Hospitality
- Community driver and relationship builder
- Confident, personable and supportive
Your Responsibilities
- Provide the best experience through speed and accuracy.
- Ensure you represent the brand at all times by following the company dress code.
- Continually improve product knowledge and research products online.
- Be confident in navigating the customer, suggesting alternatives or fulfilling their product requests either within another store or online.
- Promoting \’one business\’ mindset.
- Be confident in building organic and long-lasting relationships with customers.
- Carryout personal styling sessions with confidence.
- Confident with styling, outfit building and recommendations.
- Escalate customer complaints to the management team.
- Awareness of opening and closing duties and support when necessary.
- Be confident with till functions.
- Process transactions, refunds and telephone orders confidentially.
- Embrace change and support the roll out of new systems.
- Understanding the importance of data collection and ensuring GDPR is adhered to.
- High level of telephone etiquette.
- Maintaining store visual merchandising standards.
- Replenishing stock and keeping the shop floor clean and tidy.
- Assist with deliveries & stock recalls.
- Being responsible for own H&S and ensuring H&S processes are followed in store.
Employee Benefits
- 33 days annual leave for full time employees (25 days holiday + 8 bank holidays)
- A day off to celebrate your birthday.
- Pension Scheme
- Group Life and Income Protection Insurances
- Employee Assistance Programme (EAP)
- Length of Service Award
- Refer a Friend Scheme
- Staff uniform for retail employees
- Generous Staff and Friends and Family Discount
- Annual Volunteer Day
- Cycle to Work Scheme
- Tech Scheme
- Eye Care Vouchers
- Real Living Wage Employer
- Employee led committees
- Social events and biannual parties
- Enhanced maternity and paternity package after 2 years of service.
ME+EM is an equal opportunities employer committed to fostering and preserving a culture of diversity, equality, and inclusion in our workforce. As an equal opportunities\’ employer, we do not discriminate against applicants based on race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We believe that diversity enriches our workforce and strengthens our organisation. Therefore, we encourage minorities, LGBTQ+ candidates, and individuals with disabilities to apply for opportunities within our company.
Please email [email protected] should you require any adjustments needed to take part in this recruitment process.
Please note, due to the large number of applications we receive, we can only reply to those that are successful to the next stage.
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Style Advisor - 32 Hours (4 Days) - Edinburgh employer: ME AND EM
Contact Detail:
ME AND EM Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Style Advisor - 32 Hours (4 Days) - Edinburgh
✨Tip Number 1
Familiarise yourself with ME+EM's brand ethos and product range. Understanding their luxury fashion offerings will help you connect with customers and demonstrate your passion for the brand during your interactions.
✨Tip Number 2
Prepare to showcase your customer service skills by thinking of examples from your past experiences where you've gone above and beyond for a customer. This will highlight your ability to provide outstanding service, which is crucial for a Style Advisor role.
✨Tip Number 3
Practice your communication skills, especially in a retail context. Being able to clearly articulate styling advice and product recommendations will set you apart as a confident and knowledgeable candidate.
✨Tip Number 4
Show your adaptability by being ready to discuss how you handle busy periods and manage multiple tasks. Highlighting your experience in fast-paced environments will demonstrate that you're well-suited for the dynamic nature of the role.
We think you need these skills to ace Style Advisor - 32 Hours (4 Days) - Edinburgh
Some tips for your application 🫡
Understand the Brand: Familiarise yourself with ME+EM's brand values, style, and customer service approach. This will help you tailor your application to reflect how you align with their ethos.
Highlight Relevant Experience: Emphasise any previous experience in fashion, retail, or hospitality. Use specific examples to demonstrate your ability to thrive in a fast-paced environment and provide outstanding customer service.
Showcase Your Passion for Fashion: In your cover letter or personal statement, express your genuine passion for fashion. Mention any personal styling experiences or knowledge of current trends that could set you apart from other candidates.
Tailor Your CV: Make sure your CV is tailored to the Style Advisor role. Highlight skills such as communication, multitasking, and relationship building, which are crucial for this position.
How to prepare for a job interview at ME AND EM
✨Show Your Passion for Fashion
Make sure to express your genuine love for fashion during the interview. Share personal experiences or stories that highlight your interest in style and how it influences your approach to customer service.
✨Demonstrate Your Customer Service Skills
Prepare examples of how you've provided outstanding customer service in previous roles. Highlight situations where you went above and beyond to meet a customer's needs, as this aligns with the brand's commitment to an authentic service approach.
✨Be Ready to Discuss Teamwork
Since the role requires working in a dynamic team environment, be prepared to discuss your experience collaborating with others. Share specific instances where you contributed to a team's success or helped resolve conflicts.
✨Familiarise Yourself with the Brand
Research ME+EM and understand their values, products, and target audience. Being knowledgeable about the brand will not only impress the interviewers but also help you articulate how you can contribute to their growth and evolution.