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For Companies At a Glance
- Tasks: Lead a dynamic retail team and deliver exceptional customer experiences.
- Company: Join ME+EM, a fast-growing luxury fashion brand with a vibrant culture.
- Benefits: Enjoy 33 days off, generous discounts, and fun social events.
- Why this job: Be part of an entrepreneurial team making waves in the fashion industry.
- Qualifications: Experience in retail management and a passion for luxury fashion.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
The predicted salary is between 30000 - 42000 £ per year.
About Us
ME+EM is one of the UK’s fastest-growing luxury fashion brands. As a direct-to-consumer business we operate in a truly omnichannel way, with an extremely successful online store, monthly mailings and stores in London, Edinburgh and concessions in Harrods and Selfridges. Our exciting growth continues in spring 2024 with the opening of our first US stores. At ME+EM we are an entrepreneurial, creative, and passionate group of people. We work hard, are enthusiastic to learn and are not afraid to take risks. Everyone contributes to our success at all levels, and that precisely what makes being a member of the team so rewarding. Our office and stores are always busy and fast paced, but we work just as hard to make sure it’s fun, with social activities and biannual parties. We pride ourselves on being approachable, supportive, and welcoming and ensure that everyone’s hard work is rewarded.
About the Role
The ME+EM Supervisor is a key holder. You are a key pillar of the management team. You embody the core values of the brand and are responsible for delivering an authentic and memorable service approach. You are responsible for creating a positive working environment and can demonstrate a clear communication style in line with the management team. You have a complete understanding of ME+EM policies, operations and best practice.
Responsibilities
- Be a brand representative at all times.
- Be a leader to the team and represent the management team.
- Prioritise and delegate daily tasks to promote smooth running.
- Be acutely aware of surroundings to support safety of employees and customers.
- Be responsible for managing employee absence when required.
- Be confident in supporting staff wellbeing and knowing where to signpost.
- Train others in how to provide the best experience through speed and accuracy.
- Display exemplary behaviour in time keeping, shop floor etiquette and customer relations.
- Expert in product availability in-store and online.
- Be confident in navigating the customer, suggesting alternatives or fulfilling their product requests either within another store or online.
- Promote 'one business' mindset.
- Build organic, loyal and long-lasting relationships with customers.
- Carry out personal styling sessions with confidence.
- Display exceptional confidence with styling, outfit building and recommendations.
- Influence others with your knowledge.
- Offer solutions to customer complaints or escalate if necessary to the management team.
- Display high level of telephone etiquette when using the store phone and able to train others to the same standard.
- Ensure a professional tone is used when using company email addresses.
- Open and close the store.
- Be an expert in till functions and able to train others.
- Embrace change and support the roll out of new systems.
- Advise on the importance of data collection and ensuring GDPR guidelines are adhered to.
- Ensure that the store environment and VM are prioritised daily.
- Enrol others to contribute and maintain.
- Delegate effectively to ensure replenishment of stock.
- Support the Stockroom Assistant/Supervisor with deliveries & stock recalls to meet deadlines.
- Be responsible for own H&S and ensuring H&S processes are followed in store.
- Follow company procedures to report any maintenance issues in store promptly.
About You
- Experience in people management in a high volume, fast paced environment (2 years preferred).
- Commercial understanding of modern luxury.
- Confident in Visual Merchandising.
- Coach, detail oriented and enthusiastic.
- Able to provide examples of exceptional results in Retail.
- An enthusiasm for store management and Brand leadership.
- Team player, communication skills, positive attitude, proactive, can-do mindset.
- Able to provide examples of leading by example, developing others and contributing to the success of the company.
Employee Benefits
- 33 days annual leave for full time employees (25 days holiday + 8 bank holidays).
- A day off to celebrate your birthday.
- Pension Scheme.
- Group Life Insurance.
- Employee Assistance Programme (EAP).
- Length of Service Award.
- Refer a Friend Scheme.
- Staff uniform for retail employees.
- Generous Staff and Friends and Family Discount.
- Annual Volunteer Day.
- Cycle to Work Scheme.
- Tech Scheme.
- Eye Care Vouchers.
- Real Living Wage Employer.
- Employee led committees.
- Social events and biannual parties.
- Enhanced maternity and paternity package after 2 years of service.
Equal opportunities
ME+EM is an equal opportunities employer committed to fostering and preserving a culture of diversity, equality, and inclusion in our workforce. As an equal opportunities employer, we do not discriminate against applicants based on race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We believe that diversity enriches our workforce and strengthens our organisation. Therefore, we encourage minorities, LGBTQ+ candidates, and individuals with disabilities to apply for opportunities within our company. Please email [email protected] should you require any adjustments needed to take part in this recruitment process. Please note, due to the large number of applications we receive, we can only reply to those that are successful to the next stage.
Retail Supervisor - London employer: ME AND EM
Contact Detail:
ME AND EM Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Supervisor - London
✨Tip Number 1
Get to know the brand inside out! Familiarise yourself with ME+EM's values, products, and customer service approach. This will help you stand out during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for your interview by practising common questions and scenarios related to retail management. Think about how you would handle specific situations, like customer complaints or team dynamics, to showcase your leadership skills.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Retail Supervisor - London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how much you love retail and what excites you about being a part of ME+EM. Share your experiences that reflect our brand values.
Tailor Your CV: Make sure your CV is tailored to the Retail Supervisor position. Highlight your people management experience and any achievements in fast-paced environments. We’re looking for specific examples that demonstrate your skills and successes!
Be Authentic: We value authenticity, so be yourself in your application. Use a friendly tone and don’t hesitate to share your personality. This helps us get a sense of who you are beyond just your qualifications.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application directly. Plus, it shows you’re keen on joining our team at ME+EM. We can’t wait to hear from you!
How to prepare for a job interview at ME AND EM
✨Know the Brand Inside Out
Before your interview, dive deep into ME+EM's values, products, and recent news. Being able to discuss their luxury offerings and how they stand out in the market will show your genuine interest and alignment with the brand.
✨Showcase Your Leadership Skills
As a Retail Supervisor, you'll need to demonstrate your ability to lead a team. Prepare examples of how you've successfully managed people in a fast-paced environment, highlighting your coaching and communication skills.
✨Prepare for Customer Scenarios
Think about potential customer interactions you might face in the role. Be ready to discuss how you'd handle complaints or provide styling advice, showcasing your problem-solving skills and product knowledge.
✨Emphasise Teamwork and Collaboration
ME+EM values a supportive work environment. Share experiences where you've worked effectively within a team, contributed to a positive atmosphere, and helped others succeed, reinforcing your fit for their culture.
