At a Glance
- Tasks: Lead a dynamic retail team and deliver exceptional customer experiences.
- Company: Join ME+EM, a fast-growing luxury fashion brand with a vibrant culture.
- Benefits: Enjoy 33 days off, generous discounts, and fun social events.
- Other info: Diverse and inclusive workplace with great career growth opportunities.
- Why this job: Be part of an exciting journey as we expand into the US market.
- Qualifications: Experience in retail management and a passion for luxury fashion.
The predicted salary is between 22950 - 28050 £ per year.
Job Title: Retail Supervisor
Reporting to: Store Manager
Location:ME+EM, Kings Road, Chelsea
Contract Type: Full Time, 37.5 Hours Per Week
About Us
ME+EM is one of the UK's fastest-growing luxury fashion brands. As a direct-to- consumer business we operate in a truly omnichannel way, with an extremely successful online store, monthly mailings and stores in London, Edinburgh and concessions in Harrods and Selfridges. Our exciting growth continues in spring 2024 with the opening of our first US stores.
At ME+EM we are an entrepreneurial, creative, and passionate group of people. We work hard, are enthusiastic to learn and are not afraid to take risks. Everyone contributes to our success at all levels, and that precisely what makes being a member of the team so rewarding.
Our office and stores are always busy and fast paced, but we work just as hard to make sure it's fun, with social activities and biannual parties. We pride ourselves on being approachable, supportive, and welcoming and ensure that everyone's hard work is rewarded. It takes all these things to build a strong, successful business and our door is always open to new talent ready to contribute to our growth and evolution.
About the Role
The ME+EM Supervisor is a key holder. You are a key pillar of the management team. You embody the core values of the brand and are responsible for delivering an authentic and memorable service approach. You are responsible for creating a positive working environment and can demonstrate a clear communication style in line with the management team. You have a complete understanding of ME+EM policies, operations and best practice.
Responsibilities
- Be a brand representative at all times.
- Be a leader to the team and represent the management team.
- Prioritise and delegate daily tasks to promote smooth running.
- Be acutely aware of surroundings to support safety of employees and customers.
- Be responsible for managing employee absence when required.
- Be confident in supporting staff wellbeing and knowing where to signpost.
- Train others in how to provide the best experience through speed and accuracy.
- Display exemplary behavior in time keeping, shop floor etiquette and customer relations.
- Expert in product availability instore and online.
- Be confident in navigating the customer, suggesting alternatives or fulfilling their product requests either within another store or online.
- Promote 'one business' mindset.
- Build organic, loyal and long-lasting relationships with customers.
- Carryout personal styling sessions with confidence.
- Display exceptional confidence with styling, outfit building and recommendations.
- Influence others with your knowledge.
- Offer solutions to customer complaints or escape if necessary to the management team.
- Display high level of telephone etiquette when using the store phone and able to train others to the same standard.
- Ensure a professional tone is used when using company email addresses.
- Open and close the store.
- Be an expert in till functions and able to train others.
- Embrace change and support the roll out of new systems.
- Advice on the importance of data collection and ensuring GDPR guidelines are adhered to.
- Ensure that the store environment and VM are prioritised daily. Enrol others to contribute and maintain.
- Delegate effectively to ensure replenishment of stock.
- Support the Stockroom Assistant/Supervisor with deliveries & stock recalls to meet deadlines.
- Be responsible for own H&S and ensuring H&S processes are followed in store.
- Follow company procedures to report any maintenance issues in store promptly.
About You
- Experience in people management in a high volume, fast paced environment (2 years preferred)
- Commercial understanding of modern luxury
- Confident in Visual Merchandising
- Coach, detail oriented and enthusiastic
- Able to provide examples of exceptional results in Retail
- An enthusiasm for store management and Brand leadership
- Team player, communication skills, positive attitude, proactive, can-do mindset
- Able to provide examples of leading by example, developing others and contributing to the success of the company
Employee Benefits
- 33 days annual leave for full time employees (25 days holiday + 8 bank holidays)
- A day off to celebrate your birthday.
- Pension Scheme
- Group Life Insurance
- Employee Assistance Programme (EAP)
- Length of Service Award
- Refer a Friend Scheme
- Staff uniform for retail employees
- Generous Staff and Friends and Family Discount
- Annual Volunteer Day
- Cycle to Work Scheme
- Tech Scheme
- Eye Care Vouchers
- Real Living Wage Employer
- Employee led committees
- Social events and biannual parties
- Enhanced maternity and paternity package after 2 years of service.
ME+EM is an equal opportunities employer committed to fostering and preserving a culture of diversity, equality, and inclusion in our workforce. As an equal opportunities' employer, we do not discriminate against applicants based on race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We believe that diversity enriches our workforce and strengthens our organisation. Therefore, we encourage minorities, LGBTQ+ candidates, and individuals with disabilities to apply for opportunities within our company.
Retail Supervisor - Kings Road, Chelsea employer: ME AND EM
At ME+EM, we pride ourselves on being an exceptional employer, offering a vibrant work culture in the heart of West London. Our Buying Admin Assistant role not only provides a supportive environment for professional growth but also comes with generous benefits such as 33 days of annual leave, a day off for your birthday, and a commitment to diversity and inclusion. Join us to be part of a team that values collaboration, creativity, and employee well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Supervisor - Kings Road, Chelsea
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like ME AND EM, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like ME AND EM!
We think you need these skills to ace Retail Supervisor - Kings Road, Chelsea
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at ME AND EM, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at ME AND EM and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show ME AND EM that you’re ready to jump in and contribute right away!
How to prepare for a job interview at ME AND EM
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
