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- Tasks: Support operations for a fast-growing luxury fashion brand and ensure smooth supply chain processes.
- Company: Join ME+EM, a leading UK luxury fashion brand with a vibrant team culture.
- Benefits: Enjoy 33 days annual leave, birthday off, and generous staff discounts.
- Why this job: Be part of an entrepreneurial team and make a real impact in the fashion industry.
- Qualifications: Strong organisational skills and a passion for luxury fashion are essential.
- Other info: Dynamic work environment with opportunities for growth and learning.
The predicted salary is between 28800 - 43200 £ per year.
About Us
ME+EM is one of the UK's fastest-growing luxury fashion brands. In addition to a thriving global digital presence, we operate flagship stores in London and Edinburgh, concessions within Harrods and Selfridges, and have recently expanded with new store openings in the U.S. At ME+EM we are an entrepreneurial, creative, and passionate group of people. We work hard, are enthusiastic to learn and are not afraid to take risks. Everyone contributes to our success at all levels, and that precisely what makes being a member of the team so rewarding. Our office and stores are always busy and fast paced, but we work just as hard to make sure it's fun, with social activities and biannual parties. We pride ourselves on being approachable, supportive, and welcoming and ensure that everyone's hard work is rewarded. It takes all these things to build a strong, successful business and our door is always open to new talent ready to contribute to our growth and evolution.
About the Role
ME+EM are seeking The Operations Assistant, a brand new role required as we scale, will be responsible for supporting the operational infrastructure that powers ME+EM's e-commerce and retail channels. This role requires exceptional attention to detail, a proactive mindset, and a passion for creating efficient, elegant solutions. You will work closely with the Operations (including logistics and procurement), Customer Care, Retail, Buying & Merchandising, and Finance teams to help ensure every part of our supply chain runs smoothly.
Responsibilities
- Operations Assistant
- Maintain accurate reporting of carrier, returns and warehouse service levels, exception reports, costs, and losses, and carry out basic analyses where required.
- Proactively carry out service checks on international shipments to spot problems and blockages as early as possible.
- Coordinate meetings, assist with meeting preparation, and document actions.
- Stock Control
- Help maintain stock accuracy of our third-party warehouse through data checks, reports, and communication with warehouse and store teams.
- Assist in the management and stock control of all consumables and packaging across warehouse and in stores.
- Review supplier invoice details including volumes and pricing before submitting them for approval by the Heads of to include gift vouchers.
- E-Commerce & Retail Support
- Work with parcel carrier partners to monitor shipments and promptly resolve delivery issues.
- Where orders are delivered outside of SLA, permanently lost or damaged, process and follow up claims with suppliers.
- Support new store openings, pop-ups and trunk shows by providing logistical and administrative support.
- Process & Project Support
- Identify and resolve operational issues and assist in implementing strategies to increase efficiency.
- Support cross-functional projects, including system updates, operational audits, and sustainability initiatives.
- Help capture and document SOPs to ensure consistency across the business.
Skills
- Essential
- Strong organisational and administrative skills.
- Mathematical literacy (high grade GCSE).
- Excellent attention to detail and accuracy.
- Confident communicator who can build effective relationships across teams.
- Comfortable working in a fast-paced, growing luxury retail environment.
- Proficient in MS Excel and Word (or Google Sheets, Docs and Slides).
- Ability to prioritise, multitask, and meet deadlines.
- Desirable
- Previous exposure to omnichannel retail operations.
- Experience in fashion retail, operations or logistics.
- Familiarity with ERP or stock management systems.
Personal Attributes
- Calm, proactive, and solutions-oriented.
- Collaborative and comfortable working cross-functionally.
- Passionate about luxury fashion and operational excellence.
- Curious, adaptable, and eager to learn in a fast-growing environment.
Employee Benefits
- 33 days annual leave for full time employees (25 days holiday + 8 bank holidays).
- A day off to celebrate your birthday.
- Pension Scheme.
- Group Life Insurance.
- Employee Assistance Programme (EAP).
- Length of Service Award.
- Refer a Friend Scheme.
- Staff uniform for retail employees.
- Generous Staff and Friends and Family Discount.
- Annual Volunteer Day.
- Cycle to Work Scheme.
- Tech Scheme.
- Eye Care Vouchers.
- Real Living Wage Employer.
- Employee led committees.
- Social events and biannual parties.
- Enhanced maternity and paternity package after 2 years of service.
ME+EM is an equal opportunities employer committed to fostering and preserving a culture of diversity, equality, and inclusion in our workforce. As an equal opportunities employer, we do not discriminate against applicants based on race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We believe that diversity enriches our workforce and strengthens our organisation. Therefore, we encourage minorities, LGBTQ+ candidates, and individuals with disabilities to apply for opportunities within our company. Please email [email protected] should you require any adjustments needed to take part in this recruitment process. Please note, due to the large number of applications we receive, we can only reply to those that are successful to the next stage.
Operations Assistant employer: ME AND EM
Contact Detail:
ME AND EM Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Assistant
✨Tip Number 1
Get to know the company! Research ME+EM's values and culture. When you understand what makes us tick, you can tailor your approach in interviews and conversations, showing that you're not just another candidate but someone who truly fits in.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. A friendly chat can go a long way in making a lasting impression and might even get you a referral!
✨Tip Number 3
Prepare for the interview by practising common questions and scenarios related to operations. Think about how your skills can solve real problems we face at ME+EM. Show us your proactive mindset and passion for operational excellence!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your enthusiasm for the role can keep you fresh in our minds. Plus, it shows you’re genuinely interested in joining our team!
We think you need these skills to ace Operations Assistant
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Operations Assistant role. Highlight your relevant skills and experiences that align with what we’re looking for, like attention to detail and organisational skills.
Show Your Passion: Let us know why you’re excited about working in luxury fashion and how you can contribute to our team. A genuine enthusiasm for the brand and the role can really make your application stand out!
Be Clear and Concise: When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that’s easy to read.
Apply Through Our Website: Don’t forget to submit your application through our official website! It’s the best way to ensure it gets to the right people and shows you’re serious about joining our team.
How to prepare for a job interview at ME AND EM
✨Know the Brand Inside Out
Before your interview, dive deep into ME+EM's brand values, recent collections, and their unique position in the luxury fashion market. This will not only show your enthusiasm but also help you connect your skills to their mission.
✨Showcase Your Organisational Skills
As an Operations Assistant, you'll need to demonstrate strong organisational abilities. Prepare examples from your past experiences where you've successfully managed multiple tasks or projects, highlighting your attention to detail and proactive mindset.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills, especially in a fast-paced environment. Think of scenarios where you've identified operational issues and how you implemented solutions, as this aligns with the role's responsibilities.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the team dynamics, upcoming projects, or how they measure success in the Operations department. This shows your genuine interest in contributing to their growth.
