At a Glance
- Tasks: Analyse retail and customer data to drive insights and support key business decisions.
- Company: Join ME+EM, a fast-growing luxury fashion brand with a vibrant culture.
- Benefits: Enjoy 33 days annual leave, competitive salary, and a fun work environment.
- Other info: Collaborative team atmosphere with opportunities for growth and learning.
- Why this job: Make an impact in the fashion industry while developing your analytical skills.
- Qualifications: Experience in analytics, strong data skills, and a passion for retail.
The predicted salary is between 35000 - 45000 £ per year.
Reporting to: Retail Director
Location: Head Office, White City Place, West London
Contract type: 9 month Fixed Term Contract - Full Time, 37.5 hours per week
About Us
ME+EM is one of the UK's fastest-growing luxury fashion brands. In addition to a thriving global digital presence, we operate flagship stores in London, Manchester and Edinburgh, concessions within Harrods and Selfridges, and have recently expanded with new store openings in the U.S. At ME+EM we are an entrepreneurial, creative, and passionate group of people. We work hard, are enthusiastic to learn and are not afraid to take risks. Everyone contributes to our success at all levels, and that precisely what makes being a member of the team so rewarding.
Our office and stores are always busy and fast paced, but we work just as hard to make sure it's fun, with social activities and biannual parties. We pride ourselves on being approachable, supportive, and welcoming and ensure that everyone's hard work is rewarded. It takes all these things to build a strong, successful business and our door is always open to new talent ready to contribute to our growth and evolution.
About the Role
ME+EM is looking for a Retail, CX and Finance Data Analyst with experience in retail and customer analytics to join our marketing team. This is an analytical role in a fast-paced environment, so we're looking for someone who is inquisitive and meticulous. The successful candidate will report to Retail Director with dotted line to Head of Commercial Analysis working closely with the rest of the Retail, CX and Finance teams as well as the data team.
Responsibilities
- Business & Commercial Analytics
- Understand business processes through data to provide actionable insights.
- Produce analysis to support key commercial decisions, particularly in retail and finance, including new store openings.
- Build weekly and monthly commercial KPIs, customer metrics, and insight dashboards for stores and Customer Care using data visualisation tools.
- Apply the scientific method to operational KPIs to measure performance of retail stores, pop-ups, events, and digital sales channels.
- Identify opportunities for new store openings through data analytics, including sales cannibalisation reporting between stores and channels.
- Develop predictive models, working with the Retail & Customer Experience Director and Head of Commercial Analysis, to support retail sales forecasting.
- Customer Insights & Reporting
- Design and deliver monthly and quarterly customer insights reports, including product/category trends, seasonal changes, purchase frequency drivers, and returns data analysis.
- Produce weekly/monthly reports on customer ordering behaviour and product trends across stores and Customer Care.
- Provide ad hoc customer insights reporting as requested by leadership.
- Measure and report on store performance for customer satisfaction.
- Use data to identify opportunities to:
- Increase customer base and market share
- Improve retail and Customer Care commercial results
- Strengthen customer retention
- Clienteling Analytics
- Measure the effectiveness of clienteling campaigns across UK, US, and international markets.
- Identify customer segments for campaigns, highlighting trends and opportunities.
- Conduct A/B testing and performance analysis of clienteling campaigns.
Skills
- Proven experience in an analytical role, ideally within retail or customer-focused industries.
- Strong ability to work with large data sets (transactional and online).
- Proficiency in data visualisation tools to report on quantitative data and generate insights.
- Experience extracting and integrating data from multiple systems.
- Skilled in customer segmentation and personalisation models, including VIP program development and analysis.
- SQL literacy and experience with Snowflake (preferred).
- Ability to challenge existing thinking and champion data-driven decision making.
- Strong relationship-building skills to work cross-functionally and foster a data-informed culture.
- Passion for the fashion and retail industry.
Employee Benefits
33 days annual leave for full time employees (25 days holiday + 8)
Retail, cx And Finance Data Analyst in London employer: ME AND EM
At ME+EM, we pride ourselves on being one of the UK's fastest-growing luxury fashion brands, offering a vibrant and supportive work environment in our Head Office located in White City Place, West London. Our culture is built on creativity, collaboration, and a passion for excellence, where every team member's contributions are valued and rewarded. With generous employee benefits, including 33 days of annual leave, and ample opportunities for professional growth, we invite you to join our dynamic team and help shape the future of retail.
StudySmarter Expert Advice🤫
We think this is how you could land Retail, cx And Finance Data Analyst in London
✨Get Your Retail Game On
Start by getting to know the local retail scene. Make a list of stores that align with your vibe and visit them. You'll be surprised at how many job openings come from chatting with staff or managers in-store. Plus, showing that you have a genuine interest in their brand can make you stand out when applying for that full-time role!
✨Join Retail Networks and Forums
Tap into retail-specific communities and forums, whether online or in-person. Platforms like Retail Week or local retail meetups can provide invaluable insights and connections. You never know who might drop a tip about an upcoming job at companies like ME AND EM, so don’t miss out on building those relationships!
✨Be Ready for Busy Season Opportunities
Keep your eyes peeled for seasonal hiring windows, especially in the run-up to major shopping periods. Retailers often look for full-time staff to carry through busy times and may even keep you on after the season. Stay proactive by regularly checking in with your favourite retailers about their hiring plans.
✨Show Off Your Customer Service Skills
Retail’s all about customer interactions, so make sure you showcase any relevant experience in your conversations and interviews. Share specific examples of your customer service skills and how they’ve led to positive outcomes. This is your moment to shine when applying to roles at places like ME AND EM!
We think you need these skills to ace Retail, cx And Finance Data Analyst in London
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, customer service is key! Make sure your CV highlights any experience where you've dealt with customers, whether it’s resolving issues or enhancing the shopping experience. Use concrete examples to demonstrate your problem-solving skills and ability to handle difficult situations with ease.
Tailor Your CV for Retail:When applying for a full-time role like this one at ME AND EM, customise your CV to reflect retail-specific buzzwords. Include any relevant skills such as inventory management or visual merchandising, and if you have experience with POS systems, shout about it! This will show you’re serious about joining the retail team.
Craft a Genuine Cover Letter:Don’t just repeat your CV in your cover letter! Use it as a chance to explain why you're excited about the opportunity at ME AND EM and how your values align with their brand. Mention specific aspects of the company that resonate with you and let your enthusiasm shine through!
Highlight Your Adaptability:In retail, things can get busy and unpredictable, so demonstrate how adaptable and flexible you are. Share examples of times you've had to adjust your approach on the fly or take on new responsibilities. This will show ME AND EM that you’re ready to jump in and contribute right away!
How to prepare for a job interview at ME AND EM
✨Show Off Your Customer Service Skills
Retail is all about providing an exceptional customer experience, so be ready to discuss your past customer service stories. We should have examples on hand of how we've handled difficult situations or gone above and beyond to meet a customer's needs. These anecdotes will bring your application to life!
✨Familiarity with Point of Sale Systems
Many retail roles require us to work with Point of Sale (POS) systems, so it's a good idea to brush up on any relevant software you’ve used before. If you’re familiar with systems like Shopify or Square, don’t forget to mention this during the interview. Highlighting technical proficiency can set us apart from other candidates!
✨Understand Product Knowledge
Be prepared to discuss the products that the store sells and how we can contribute to their sales. Showing enthusiasm for the products and a willingness to learn can impress interviewers. We should research popular items or trends in the industry before the interview, so we can speak confidently about them.
✨Be Ready for Role-Playing Scenarios
Many retail interviews include role-playing scenarios where we might have to deal with a difficult customer or upsell a product. Practising these scenarios with a friend or family member can help us feel more comfortable. The key here is to showcase our problem-solving skills and ability to remain calm under pressure!
