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- Tasks: Deliver exceptional customer service and provide personal styling sessions in a fast-paced retail environment.
- Company: Join ME+EM, a rapidly growing luxury fashion brand with a vibrant team culture.
- Benefits: Enjoy 33 days annual leave, generous discounts, and social events.
- Why this job: Be part of a creative team that values your contributions and passion for fashion.
- Qualifications: Experience in fast-paced environments and a genuine love for fashion and customer service.
- Other info: Opportunities for career growth and a supportive, inclusive workplace.
The predicted salary is between 24000 - 36000 £ per year.
Location: Edinburgh
Contract Type: 32 hours per week (4 Days)
About us
ME+EM is one of the UK's fastest-growing luxury fashion brands. In addition to a thriving global digital presence, we operate flagship stores in London and Edinburgh, concessions within Harrods and Selfridges, and have recently expanded with new store openings in the U.S.
At ME+EM we are an entrepreneurial, creative, and passionate group of people. We work hard, are enthusiastic to learn and are not afraid to take risks. Everyone contributes to our success at all levels, and that precisely what makes being a member of the team so rewarding.
Our office and stores are always busy and fast paced, but we work just as hard to make sure it's fun, with social activities and biannual parties. We pride ourselves on being approachable, supportive, and welcoming and ensure that everyone's hard work is rewarded. It takes all these things to build a strong, successful business and our door is always open to new talent ready to contribute to our growth and evolution.
About The role
This role requires the successful candidate to travel to ME+EM store. Candidates must have the flexibility to work across 7 days a week, with 8 hour shift working patterns. The ME+EM Style Advisor is responsible for delivering an authentic and memorable service approach. You work well in a dynamic team environment, are a clear communicator, able to multitask and can adapt to high and low traffic patterns.
About you
- Experience working in a fast paced, high volume environment
- Have a genuine passion for fashion and providing outstanding customer service
- Able to provide successful references of relevant experience in Fashion, Service or Hospitality
- Community driver and relationship builder
- Confident, personable and supportive
Your Responsibilities
- Provide the best experience through speed and accuracy.
- Ensure you represent the brand at all times by following the company dress code.
- Continually improve product knowledge and research products online.
- Be confident in navigating the customer, suggesting alternatives or fulfilling their product requests either within another store or online.
- Promoting 'one business' mindset.
- Be confident in building organic and long-lasting relationships with customers.
- Carryout personal styling sessions with confidence.
- Confident with styling, outfit building and recommendations.
- Escalate customer complaints to the management team.
- Awareness of opening and closing duties and support when necessary.
- Be confident with till functions.
- Process transactions, refunds and telephone orders confidentially.
- Embrace change and support the roll out of new systems.
- Understanding the importance of data collection and ensuring GDPR is adhered to.
- High level of telephone etiquette.
- Maintaining store visual merchandising standards.
- Replenishing stock and keeping the shop floor clean and tidy.
- Assist with deliveries & stock recalls.
- Being responsible for own H&S and ensuring H&S processes are followed in store.
Employee Benefits
- 33 days annual leave for full time employees (25 days holiday + 8 bank holidays)
- A day off to celebrate your birthday.
- Pension Scheme
- Group Life and Income Protection Insurances
- Employee Assistance Programme (EAP)
- Length of Service Award
- Refer a Friend Scheme
- Staff uniform for retail employees
- Generous Staff and Friends and Family Discount
- Annual Volunteer Day
- Cycle to Work Scheme
- Tech Scheme
- Eye Care Vouchers
- Real Living Wage Employer
- Employee led committees
- Social events and biannual parties
- Enhanced maternity and paternity package after 2 years of service.
Equal Opportunities
ME+EM is an equal opportunities employer committed to fostering and preserving a culture of diversity, equality, and inclusion in our workforce. As an equal opportunities employer, we do not discriminate against applicants based on race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We believe that diversity enriches our workforce and strengthens our organisation. Therefore, we encourage minorities, LGBTQ+ candidates, and individuals with disabilities to apply for opportunities within our company.
Please email recruiting@me-em.com should you require any adjustments needed to take part in this recruitment process.
Please note, due to the large number of applications we receive, we can only reply to those that are successful to the next stage.
Retail Style Advisor - Edinburgh employer: ME AND EM
Contact Detail:
ME AND EM Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Style Advisor - Edinburgh
✨Tip Number 1
Get to know ME+EM inside out! Familiarise yourself with our brand, values, and latest collections. This way, when you walk into that interview, you can show off your passion for fashion and how you fit into our vibrant team.
✨Tip Number 2
Practice your customer service skills! Think about how you would handle different scenarios in-store. Being able to demonstrate your ability to build relationships and provide outstanding service will set you apart from the crowd.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend any events we might be hosting. Building relationships can give you insider knowledge and might even lead to a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at ME+EM.
We think you need these skills to ace Retail Style Advisor - Edinburgh
Some tips for your application 🫡
Show Your Passion for Fashion: When you're writing your application, let your love for fashion shine through! Share any relevant experiences or stories that highlight your enthusiasm for the industry and how it aligns with ME+EM's values.
Tailor Your Application: Make sure to customise your application to reflect the specific role of Retail Style Advisor. Highlight your experience in fast-paced environments and your ability to provide outstanding customer service, as these are key to the position.
Be Authentic: We want to see the real you! Use a friendly and approachable tone in your application. This will help us get a sense of your personality and how you might fit into our vibrant team culture at ME+EM.
Apply Through Our Website: Don't forget to submit your application through our website! It's the best way to ensure it reaches us directly and gives you a chance to showcase your skills and passion for the role.
How to prepare for a job interview at ME AND EM
✨Know Your Fashion
Brush up on the latest trends and styles before your interview. ME+EM is all about luxury fashion, so being able to discuss current collections or even suggest outfit ideas will show your genuine passion for the industry.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided outstanding customer service in previous roles. Think about specific situations where you went above and beyond to help a customer, as this aligns perfectly with the role's focus on delivering memorable service.
✨Be Ready to Adapt
Since the role involves working in a fast-paced environment, be prepared to discuss how you handle change and multitasking. Share experiences where you successfully managed multiple tasks or adapted to unexpected challenges.
✨Dress the Part
Make sure to represent the brand by dressing stylishly and appropriately for the interview. This not only shows that you understand the company’s dress code but also reflects your personal style and confidence in fashion.
