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For Companies At a Glance
- Tasks: Lead a dynamic team and deliver exceptional customer experiences in a luxury retail environment.
- Company: Join ME+EM, a fast-growing luxury fashion brand with a vibrant culture.
- Benefits: Enjoy 33 days annual leave, generous discounts, and fun social events.
- Why this job: Be part of a creative team that values your contributions and supports your growth.
- Qualifications: Experience in retail management and a passion for luxury fashion.
- Other info: Diverse and inclusive workplace with excellent career development opportunities.
The predicted salary is between 30000 - 42000 £ per year.
Reporting to: Store Manager
Location: Harrods, Concession, London
Contract Type: Full time, 37.5 hours per week
About Us
ME+EM is one of the UK's fastest-growing luxury fashion brands. In addition to a thriving global digital presence, we operate flagship stores in London and Edinburgh, concessions within Harrods and Selfridges, and have recently expanded with new store openings in the U.S. At ME+EM we are an entrepreneurial, creative, and passionate group of people. We work hard, are enthusiastic to learn and are not afraid to take risks. Everyone contributes to our success at all levels, and that precisely what makes being a member of the team so rewarding. Our office and stores are always busy and fast paced, but we work just as hard to make sure it's fun, with social activities and biannual parties. We pride ourselves on being approachable, supportive, and welcoming and ensure that everyone's hard work is rewarded. It takes all these things to build a strong, successful business and our door is always open to new talent ready to contribute to our growth and evolution.
About the Role
The ME+EM Assistant Store Manager is dedicated to customer service, team morale and driving results, who is responsible for overseeing the store and team in the manager's absence. You have a keen understanding of the brand vision and stay up to date on industry trends. You understand the role of retail in our omni-channel business while representing the brand ethos.
Responsibilities
- People Management
- Act as the person in charge in the absence of the Manager.
- The second point of call for all people related issues within your store.
- Carry out daily training and coaching with the team by leading by example on the shop floor.
- Assist with managing staff admin including hours worked against what is recorded in Humanity.
- Arrange cover in the absence of the manager.
- Ensure breaks are taken whilst being the manager in charge.
- Keep up to date with company policies within the handbook and ensure the team are complying.
- Assist with identifying training needs and arrange sessions with the Compliance manager to fill the gaps.
- Understand the store target and relay this to the team.
- Encourage dress code compliance following the policy.
- Attend meetings in the absence of the manager.
- Customer
- Provide the best most luxurious customer experience to all who visit the store.
- Be confident in building organic and long-lasting relationships with customers.
- Aware of the importance of CRM.
- Carry out personal styling sessions with confidence.
- Promote where possible the omni channel experience.
- Product
- Have a high level of product knowledge, attend regular product review meetings and relay new information to the team.
- Ensure the store display represents the design intent for each garment.
- Ensure the protection and use of stock is in the best interests of the business and report any inaccuracies to the Store Manager.
- Assist with the store recall process.
- System
- Understand the Elucid back office and be a super user for back-office processes.
- Work alongside the Customer Care team and other operational functions to ensure policies are aligned to ensure the best customer experience is achieved.
About You
- Experience in people management in a high volume, fast paced environment (2 years preferred).
- Commercial understanding of modern luxury.
- Confident in Visual Merchandising.
- Highly organised and a proactive leader.
- Coach, detail oriented and enthusiastic.
- Able to provide examples of exceptional results in Retail.
- An enthusiasm for store management and Brand leadership.
- Team player, communication skills, positive attitude, proactive, can-do mindset.
- Able to provide examples of leading by example, developing others and contributing to the success of the company.
Employee Benefits
- 33 days annual leave for full time employees (25 days holiday + 8 bank holidays).
- A day off to celebrate your birthday.
- Pension Scheme.
- Group Life Insurance.
- Employee Assistance Programme (EAP).
- Length of Service Award.
- Refer a Friend Scheme.
- Staff uniform for retail employees.
- Generous Staff and Friends and Family Discount.
- Annual Volunteer Day.
- Cycle to Work Scheme.
- Tech Scheme.
- Eye Care Vouchers.
- Real Living Wage Employer.
- Employee led committees.
- Social events and biannual parties.
- Enhanced maternity and paternity package after 2 years of service.
ME+EM is an equal opportunities employer committed to fostering and preserving a culture of diversity, equality, and inclusion in our workforce. As an equal opportunities employer, we do not discriminate against applicants based on race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We believe that diversity enriches our workforce and strengthens our organisation. Therefore, we encourage minorities, LGBTQ+ candidates, and individuals with disabilities to apply for opportunities within our company.
Please email [email protected] should you require any adjustments needed to take part in this recruitment process. Please note, due to the large number of applications we receive, we can only reply to those that are successful to the next stage.
Assistant Manager - Harrods employer: ME AND EM
Contact Detail:
ME AND EM Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager - Harrods
✨Tip Number 1
Get to know the brand inside out! Research ME+EM's values, products, and recent news. This way, when you walk into that interview, you can show off your passion and understanding of what makes them tick.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. A friendly chat can sometimes lead to insider tips or even a referral, which can give you a leg up in the application process.
✨Tip Number 3
Practice makes perfect! Prepare for common interview questions related to retail management and customer service. Role-play with a friend or in front of the mirror to boost your confidence and refine your answers.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows you're genuinely interested and keeps you fresh in their minds.
We think you need these skills to ace Assistant Manager - Harrods
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We love candidates who are genuinely excited about joining our team and contributing to our success at ME+EM.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in retail and people management. We want to see how your skills align with our brand ethos and the responsibilities of the Assistant Manager role.
Be Specific: Use specific examples from your past experiences to demonstrate your achievements and how you've led teams or improved customer experiences. This helps us understand your potential impact on our store!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to be part of our ME+EM family!
How to prepare for a job interview at ME AND EM
✨Know the Brand Inside Out
Before your interview, dive deep into ME+EM's brand ethos and values. Familiarise yourself with their latest collections and understand what sets them apart in the luxury fashion market. This knowledge will not only impress your interviewers but also show your genuine interest in the role.
✨Showcase Your People Skills
As an Assistant Manager, you'll be leading a team, so be ready to share specific examples of how you've successfully managed people in the past. Think about times when you resolved conflicts, motivated your team, or provided exceptional training. Highlighting these experiences will demonstrate your capability to support and uplift your colleagues.
✨Prepare for Customer Scenarios
Expect questions about customer service and how you would handle various situations. Prepare scenarios where you provided a luxurious experience or built lasting relationships with customers. This will showcase your understanding of the importance of customer satisfaction in a high-end retail environment.
✨Be Ready to Discuss Visual Merchandising
Since visual merchandising is key in luxury retail, come prepared to discuss your experience and ideas. Bring examples of displays you've created or improved in previous roles. This will illustrate your commercial understanding and creativity, which are essential for the Assistant Manager position.