At a Glance
- Tasks: Provide advanced IT support and manage critical systems for a luxury fashion brand.
- Company: Join ME+EM, a fast-growing luxury fashion brand with a vibrant culture.
- Benefits: Enjoy 33 days off, a pension scheme, and generous staff discounts.
- Other info: Be part of a diverse team that values creativity and innovation.
- Why this job: Make an impact in a dynamic environment while working with cutting-edge technology.
- Qualifications: IT-related degree or equivalent experience; certifications in Azure or networking preferred.
The predicted salary is between 40000 - 50000 £ per year.
About Us
ME+EM is one of the UK's fastest-growing luxury fashion brands. In addition to a thriving global digital presence, we operate flagship stores in London and Edinburgh, concessions within Harrods and Selfridges, and have recently expanded with new store openings in the U.S. At ME+EM we are an entrepreneurial, creative, and passionate group of people. We work hard, are enthusiastic to learn and are not afraid to take risks. Everyone contributes to our success at all levels, and that precisely what makes being a member of the team so rewarding. Our office and stores are always busy and fast paced, but we work just as hard to make sure it's fun, with social activities and biannual parties. We pride ourselves on being approachable, supportive, and welcoming and ensure that everyone's hard work is rewarded. It takes all these things to build a strong, successful business and our door is always open to new talent ready to contribute to our growth and evolution.
About the Role
This role is critical for providing advanced technical expertise and knowledge within the IT team, ensuring the stability, reliability, and performance of IT systems and infrastructure within ME+EM.
Job Responsibilities
- Provide third-line technical support to resolve complex and escalated IT issues, including incidents and service requests, ensuring timely resolution and minimal disruption to business operations.
- Own the end-to-end patch and vulnerability management lifecycle, from scanning and prioritisation through to remediation and reporting.
- Hands‑on experience configuring and administering enterprise email security platforms such as Mimecast, Proofpoint, or Microsoft Defender for Office 365, including anti-phishing, anti-spoofing, DLP policies, and SPF/DKIM/DMARC implementation.
- Design, implement, and continuously test enterprise Backup and Disaster Recovery strategies, ensuring procedures are clearly defined, documented, and validated through regular DR simulations.
- Design, implement, and maintain IT infrastructure including servers, storage systems, networking devices, and virtualization environments, to ensure high availability, scalability, and performance to meet the growth needs of ME+EM.
- Investigate and diagnose advanced software, hardware, and network problems, utilising expert knowledge of Azure, Google Cloud and Hyper‑V infrastructure to troubleshoot and identify root causes and implement effective solutions.
- Collaborate with second‑line engineers, vendors, and other IT teams to resolve escalated issues, providing guidance and expertise as needed.
- Lead and participate in IT projects, including system upgrades, migrations, and deployments, from planning and design to implementation and post‑implementation support.
- Develop and maintain technical documentation, including system configurations, procedures, and troubleshooting guides, to facilitate knowledge sharing and ensure compliance with regulatory requirements.
- Provide mentorship and training to junior engineers, sharing expertise and best practices to enhance the overall technical capabilities of the team.
- Stay abreast of emerging technologies, industry trends, and best practices, evaluating their potential impact and recommending innovative solutions to address business needs.
Skills
- IT‑related degree or equivalent professional experience
- CCNA or Microsoft Azure Administrator (AZ‑104) certified – essential
- AZ‑700 (Azure Network Engineer) or AZ‑500 (Azure Security Engineer) – desirable
- ITIL v4 Foundation – desirable
- Experience in a third‑line, cloud, or network infrastructure role
- Proven experience designing and implementing Backup & Disaster Recovery strategies, with clearly defined RTOs and RPOs
- Experience with backup and recovery tooling such as Veeam, Azure Site Recovery, or equivalent
- Hands‑on experience managing the full patch and vulnerability lifecycle, from scanning through to remediation and reporting
- Experience configuring and administering email security gateways such as Mimecast, Proofpoint, or Microsoft Defender for Office 365, including SPF, DKIM, and DMARC
- Advanced routing and switching knowledge including BGP, OSPF, VLANs, and QoS
- Firewall administration experience with platforms such as Palo Alto, Fortinet, or Cisco ASA
- Experience with network monitoring tools such as SolarWinds, PRTG, or equivalent
- Strong understanding of VPN technologies including IPSec, SSL, and Always On VPN
- Azure networking experience covering VNets, ExpressRoute, Azure Firewall, NSGs, and load balancers
- Experience with Azure Policy and Defender for Cloud for security posture and compliance management
- Proficiency in Entra ID including Conditional Access, Privileged Identity Management (PIM), and identity governance
- Familiarity with SIEM platforms such as Microsoft Sentinel or Splunk – desirable
- Working knowledge of data protection legislation including GDPR and practical implementation of compliance controls – desirable
- Scripting or automation experience using PowerShell or similar – desirable
Employee Benefits
- 33 days annual leave for full time employees (25 days holiday + 8 bank holidays)
- A day off to celebrate your birthday
- Pension Scheme
- Group Life Insurance
- Employee Assistance Programme (EAP)
- Length of Service Award
- Refer a Friend Scheme
- Staff uniform for retail employees
- Generous Staff and Friends and Family Discount
- Annual Volunteer Day
- Cycle to Work Scheme
- Tech Scheme
- Eye Care Vouchers
- Real Living Wage Employer
- Employee led committees
- Social events and biannual parties
- Enhanced maternity and paternity package after 2 years of service
ME+EM is an equal opportunities employer committed to fostering and preserving a culture of diversity, equality, and inclusion in our workforce. As an equal opportunities' employer, we do not discriminate against applicants based on race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. We believe that diversity enriches our workforce and strengthens our organisation. Therefore, we encourage minorities, LGBTQ+ candidates, and individuals with disabilities to apply for opportunities within our company. Please email should you require any adjustments needed to take part in this recruitment process.
3rd Line Engineer employer: ME AND EM
At ME+EM, we pride ourselves on being an exceptional employer, offering a vibrant and inclusive work culture that fosters creativity and collaboration. Our employees enjoy generous benefits, including 33 days of annual leave, a supportive environment for professional growth, and opportunities to engage in social activities that make work enjoyable. Located in the dynamic White City Place, West London, we are committed to nurturing talent and rewarding hard work, making it a truly fulfilling place to advance your career as a 3rd Line Engineer.
StudySmarter Expert Advice🤫
We think this is how you could land 3rd Line Engineer
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what ME AND EM values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges ME AND EM might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at ME AND EM!
✨Direct Apply to ME AND EM
Let's not forget to apply directly through the ME AND EM website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace 3rd Line Engineer
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at ME AND EM.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at ME AND EM. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at ME AND EM
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
