At a Glance
- Tasks: Provide IT support, troubleshoot issues, and manage hardware/software upgrades.
- Company: Join a friendly tech team in a vibrant Manchester office.
- Benefits: Flexible hours, special days off, health plan, and exciting perks.
- Other info: Enjoy monthly lunch parties and a supportive team culture.
- Why this job: Kickstart your IT career in a dynamic environment with growth opportunities.
- Qualifications: Bachelor’s or high school diploma with 2+ years of IT experience.
The predicted salary is between 30000 - 40000 £ per year.
We are looking to hire a new IT Support and Services colleague to join our IT team in our Manchester office. With new hiring targets for the Manchester office, we expect a continued increase in user numbers and service demand. This growth directly impacts the workload and complexity handled by IT Services. Therefore, the IT Support will serve as the first point of contact for employees seeking technical IT assistance and perform general troubleshooting, repairs, and upgrades of company hardware/equipment, managing and installing operating systems and identifying/troubleshooting software-related issues. We are hiring a full-time, in-office role based in our Manchester city centre office, located next to Piccadilly Gardens.
Key Responsibilities
- Serve as the first point of contact for employees seeking technical IT assistance.
- Communicate proactively with the IT team and management regarding daily tasks and responsibilities.
- Perform general troubleshooting, repairs, and upgrades of company hardware/equipment.
- Follow key processes, such as user onboarding and off-boarding.
- Manage and install operating systems and identify/troubleshoot software-related issues.
- Record incidents, problems, and their resolutions in logs.
- Manage and perform basic troubleshooting on the company’s IT network.
- Administer M365 and Exchange at a basic level, including creating and managing users, groups, and mailboxes.
- Handle Jira tickets for local and remote IT support.
- Maintain the local office asset list using internal systems.
What We’re Looking For
- Bachelor’s degree or high school diploma, with 2+ years of relevant experience in IT.
- Strong knowledge of computer hardware, software, and networks.
- Good knowledge of M365 and ticketing systems.
- General understanding of Windows OS.
- Customer-oriented and patient approach.
- Good communication skills, including proficient English language skills (B2 or above).
Desirable Experience
- Prior work experience or internship in a similar position.
Benefits
- Flexible Working Times – You are able to start work anytime between 7-9am and finish between 3-6pm.
- Special Days Off – Getting married or moving house? No need to use up your holidays; we offer paid time off for such occasions.
- Our Culture – A friendly working environment with monthly lunch parties, office snacks and seasonal events.
- Bonus Incentives – Depending on your role, you may be eligible for one of our bonus schemes which rewards high-performing employees.
- Perkbox – You will have access to our benefit platform called "Perkbox". This will provide you with a range of discounts and benefits across various retailers, including savings on food, drinks, tech, travel, and more.
- Health Cash Plan – After passing probation, employees are enrolled into our private health membership with Bupa. You can claim money back on dental, doctors, and prescriptions among many other health services.
- Modern City Centre Office – Located next to Piccadilly Gardens, our office is a 10-minute walk from both Manchester Piccadilly and Manchester Oxford Road train stations. There are also tram stops outside the building.
- Cyclescheme – Save between 25-39% on a bike and accessories.
- Techscheme – Save up to 10% on tax when purchasing tech equipment from places such as Ikea and Currys.
IT Support & Services in Manchester employer: MDPI
Join our dynamic IT team in the heart of Manchester, where we prioritise a friendly work culture and employee well-being. With flexible working hours, special paid days off for significant life events, and access to a range of benefits through Perkbox, we ensure our employees feel valued and supported. Our modern office, located next to Piccadilly Gardens, fosters collaboration and growth, making it an excellent place for IT professionals looking to advance their careers.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support & Services in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for those interviews! Research common IT support questions and practice your responses. We recommend setting up mock interviews with friends or using online platforms to get comfortable with the process.
✨Tip Number 3
Show off your skills! If you have a portfolio of projects or a GitHub account, make sure to highlight them during your conversations. Demonstrating your hands-on experience can really set you apart from other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team at StudySmarter!
We think you need these skills to ace IT Support & Services in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Support & Services role. Highlight your relevant experience, especially with troubleshooting and managing operating systems. We want to see how your skills match what we're looking for!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how you can contribute to our team. Keep it friendly and professional – we love a good personality!
Show Off Your Communication Skills:Since you'll be the first point of contact for employees, it's crucial to demonstrate your communication skills in your application. Use clear and concise language, and don’t forget to proofread for any errors!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at MDPI
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of computer hardware, software, and networks. Be ready to discuss your experience with M365 and ticketing systems, as well as any troubleshooting you've done in the past. This will show that you're not just familiar with the tech but can also handle real-world issues.
✨Practice Your Communication Skills
Since you'll be the first point of contact for employees needing IT assistance, it's crucial to demonstrate good communication skills. Practice explaining technical concepts in simple terms, and be prepared to showcase your customer-oriented approach during the interview.
✨Familiarise Yourself with the Role's Responsibilities
Review the key responsibilities listed in the job description, such as user onboarding and off-boarding, managing operating systems, and handling Jira tickets. Think of examples from your past experience that align with these tasks, so you can confidently discuss how you would tackle them.
✨Show Enthusiasm for the Company Culture
StudySmarter values a friendly working environment, so be sure to express your excitement about joining a team that enjoys monthly lunch parties and seasonal events. Mention how you appreciate flexible working times and the perks offered, as this shows you're genuinely interested in being part of their culture.
