At a Glance
- Tasks: Provide IT support, troubleshoot issues, and assist employees with tech needs.
- Company: Join MDPI, a leader in open access publishing with a vibrant culture.
- Benefits: Flexible hours, special days off, health plan, and exciting perks.
- Other info: Enjoy a friendly atmosphere with monthly events and growth opportunities.
- Why this job: Be the go-to tech hero in a dynamic office environment.
- Qualifications: Experience in IT support and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
We are looking to hire a new IT Support and Services colleague to join our IT team in our Manchester office! With new hiring targets for the Manchester office, we expect a continued increase in user numbers and service demand. This growth directly impacts the workload and complexity handled by IT Services. Therefore, the IT Support will serve as the first point of contact for employees seeking technical IT assistance. This will include tasks such as communicating with the IT team and management regarding daily tasks and responsibilities, performing general troubleshooting, repairs, and upgrades of company hardware/equipment, managing/installing operating systems and identifying/troubleshooting software-related issues. This is a full-time, in-office role based in our Manchester city centre office, which is located next to Piccadilly Gardens in Manchester.
Key Responsibilities
- Serve as the first point of contact for employees seeking technical IT assistance.
- Communicate proactively with the IT team and management regarding daily tasks and responsibilities.
- Perform general troubleshooting, repairs, and upgrades of company hardware/equipment.
- Follow key processes, such as user onboarding and offboarding.
- Manage and install operating systems and identify/troubleshoot software-related issues.
- Record incidents, problems, and their resolutions in logs.
- Manage and perform basic troubleshooting on the company’s IT network.
- Administer M365 and Exchange at a basic level, including creating and managing users, groups, and mailboxes.
- Handle Jira tickets for local and remote IT support.
- Maintain the local office asset list using internal systems.
What We're Looking For
- Bachelor’s degree or high school diploma, with 2+ years of relevant experience in IT.
- Strong knowledge of computer hardware, software, and networks.
- Good knowledge on M365 and ticketing systems.
- General understanding of Windows OS.
- Customer-oriented and patient approach.
- Good communication skills, including proficient English language skills (B2 or above).
Please submit your CV via the provided link. We thank you for your interest in MDPI and look forward to reviewing your application!
IT Support & Services in Manchester employer: MDPI UK
MDPI is an excellent employer, offering a vibrant work culture in the heart of Manchester, where employees enjoy flexible working hours and special days off for significant life events. With a strong focus on diversity, equality, and inclusion, MDPI provides ample opportunities for professional growth and development, alongside unique benefits like a health cash plan and access to Perkbox discounts, making it a rewarding place to build a career in IT support.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support & Services in Manchester
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what MDPI UK values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges MDPI UK might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at MDPI UK!
✨Direct Apply to MDPI UK
Let's not forget to apply directly through the MDPI UK website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Support & Services in Manchester
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at MDPI UK.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at MDPI UK. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at MDPI UK
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
