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- Tasks: Lead customer feedback surveys and transform insights into strategic decisions.
- Company: MDPI is a pioneer in open access publishing, supporting global academic communities since 1996.
- Benefits: Enjoy flexible working hours, special paid days off, and access to Perkbox discounts.
- Why this job: Join a friendly culture with monthly events and the chance to make a real impact.
- Qualifications: Experience in survey management and strong analytical skills are essential.
- Other info: Work in a modern city centre office, just a short walk from major transport links.
The predicted salary is between 36000 - 60000 £ per year.
Role Overview
As the Voice of the Customer Manager, you will be responsible for overseeing all aspects of our customer feedback survey programs, ensuring best practices are upheld in their design, implementation, analysis, interpretation and dissemination. Your role will be pivotal in transforming raw feedback into actionable insights, driving strategic decisions across the organisation. Additionally, you will play a key role in training and guiding other departments on effective survey methodologies, analysis and interpretation.
Key Responsibilities
Survey Design and Management:
- Lead the end-to-end process of designing, developing, optimising and implementing customer feedback surveys.
- Collaborate with cross-functional teams to identify survey objectives and ensure alignment with organizational goals.
Data Analysis and Reporting:
- Analyze survey data to uncover actionable insights and trends.
- Develop and maintain dashboards and visualizations to disseminate insights across the organization.
- Implement a variety of insight dissemination and action strategies.
- Present findings to senior leadership and other stakeholders, ensuring data-driven decision-making.
Training and Guidance:
- Provide training, workshops, and support to departments on survey design and implementation, analysis and interpretation.
- Create and maintain comprehensive guidelines and toolkits for teams to conduct their own surveys while maintaining consistency and quality.
Quality Assurance and Best Practices:
- Ensure survey methodologies comply with ethical standards, data privacy regulations, and organizational policies.
- Continuously review and refine survey processes, integrating feedback and emerging industry trends.
Monitor survey performance metrics (e.g., response rates, engagement) and implement strategies for improvement.
About You:
You are a data-driven professional, experienced in understanding customer needs and transforming feedback into impactful insights.
Skills and Qualifications
- Proven experience in survey management, market research, or a related field.
- Strong analytical skills with proficiency in tools such as Excel, R, Python or similar.
- Familiarity with survey platforms (e.g., SurveyMonkey, or similar) and data visualisation software (e.g., Zoho, or similar).
- Experience in result and insight dissemination, including visualisation dashboards, reports and collaborative practices.
- Excellent communication and presentation skills, with the ability to convey complex findings to diverse audiences.
- Knowledge of data privacy regulations (e.g., GDPR) and ethical considerations in survey research.
- Experience in training or mentoring teams on survey-related topics is highly desirable.
Benefits!
- Flexible Working Times
You are able to start work anytime between 7-9am, and finish between 3pm-6pm. - Special Days Off
Getting married or moving house? No need to use up your holidays, MDPI offer paid time off for such occasions. - Our Culture
A friendly working environment with monthly lunch parties, office snacks and seasonal events. - Perkbox
You will have access to our benefit platform called “Perkbox.” This will provide you with a range of discounts and benefits across various retailers, including savings on food, drinks, tech, travel, and more. - Health Cash Plan
After passing probation, employees are enrolled into our private health membership with Bupa. You can claim money back on dental, doctors, and prescriptions amongst many other health services - Modern City Centre Office
Located next to Piccadilly Gardens, our office is a 10 minute walk from both Manchester Piccadilly and Manchester Oxford Road train stations. There are also tram stops outside of the building. - Cyclescheme
Save between 25-39% on a bike and accessories. - Techscheme
Save up to 10% on tax when purchasing tech equipment from places such as Ikea and CurrysAbout MDPI
A pioneer in scholarly open access publishing, MDPI has supported academic communities since 1996. Our mission is to foster open scientific exchange in all forms, across all disciplines. We operate more than 400 diverse, peer-reviewed, open access journals supported by over 66,000 academic editors. We serve scholars from around the world to ensure the latest research is openly and broadly available.
MDPI is headquartered in Switzerland with additional offices in Europe, Asia and North America. We are committed to ensuring that high quality research is made available as quickly as possible. We also support sustainability projects, with sustainability as a key theme in many journals and through the MDPI Sustainability Foundation.
InitiativesAt MDPI, we develop and maintain various platforms in order to better serve the scientific community. Please find here-below a list of our main platforms:
https://www.mdpi.com/
https://sciprofiles.com/
https://sciforum.net/
https://www.scilit.net/
https://www.preprints.org/
https://encyclopedia.pub/
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Voice of Customer Manager Manchester employer: MDPI AG
Contact Detail:
MDPI AG Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Voice of Customer Manager Manchester
✨Tip Number 1
Familiarise yourself with the latest trends in customer feedback methodologies. Understanding current best practices will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Network with professionals in the field of market research and survey management. Attend relevant workshops or webinars to connect with others and gain insights that could be beneficial for your application.
✨Tip Number 3
Prepare to discuss specific examples of how you've transformed customer feedback into actionable insights in past roles. This will showcase your analytical skills and ability to drive strategic decisions.
✨Tip Number 4
Brush up on your presentation skills, as you'll need to convey complex findings to diverse audiences. Practising how to present data visually can set you apart from other candidates.
We think you need these skills to ace Voice of Customer Manager Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in survey management, data analysis, and customer feedback. Use specific examples that demonstrate your skills in these areas, particularly any tools or methodologies mentioned in the job description.
Craft a Compelling Cover Letter: In your cover letter, express your passion for transforming customer feedback into actionable insights. Mention how your previous experiences align with the responsibilities of the Voice of Customer Manager role and how you can contribute to MDPI's mission.
Showcase Analytical Skills: Since strong analytical skills are crucial for this role, include specific instances where you've successfully analysed data and presented findings. Highlight your proficiency with tools like Excel, R, or Python, as well as any experience with data visualisation software.
Demonstrate Communication Skills: Given the importance of conveying complex findings to diverse audiences, provide examples of how you've effectively communicated insights in the past. This could be through presentations, reports, or training sessions you've conducted.
How to prepare for a job interview at MDPI AG
✨Understand the Role
Make sure you thoroughly understand the responsibilities of the Voice of Customer Manager. Familiarise yourself with survey design, data analysis, and how to transform feedback into actionable insights. This will help you answer questions confidently and demonstrate your knowledge.
✨Showcase Your Analytical Skills
Prepare to discuss your experience with data analysis tools like Excel, R, or Python. Be ready to provide examples of how you've used these tools to derive insights from survey data in previous roles. Highlight any dashboards or visualisations you've created.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills in survey management. Think about past experiences where you had to design a survey or analyse data under tight deadlines, and be prepared to explain your thought process.
✨Communicate Clearly
Since the role involves presenting findings to senior leadership, practice conveying complex information in a clear and concise manner. Use examples from your past to illustrate how you've effectively communicated insights to diverse audiences.
