At a Glance
- Tasks: Assist with marina operations and deliver exceptional customer service.
- Company: Join the UK's leading Marina operator at Hamble Point Marina.
- Benefits: Full on-job training, industry-recognised qualifications, and a dynamic work environment.
- Other info: Flexible hours, opportunities for career growth, and a fun team atmosphere.
- Why this job: Be part of an exciting growth strategy and enhance visitor experiences.
- Qualifications: Enthusiastic attitude, customer service experience, and basic health and safety awareness.
The predicted salary is between 24000 - 30000 £ per year.
Marina Developments Ltd is the UK's leading Marina operator. Situated in Hamble-Le-Rice, Hamble Point Marina is a busy and high-profile visitor destination. We aim to deliver the highest level of service and experience for our visitors and customers, demanding the very best from ourselves whilst working as a team every day.
To help us deliver exceptional service we are seeking to recruit a Marina Operative to assist with marina operations at Hamble Point Marina. You will be passionate about providing the best possible levels of customer service and will put the safety and the needs of the customer first every time. You will deliver an outstanding customer experience, exceeding expectations daily. This is a full-time position working up to 40 hours each week Monday-Friday supporting the marina operations activities. The successful applicant will be required to attend various training in the initial period of employment as part of a full induction process.
The role will include but not limited to:
- Provide a meet and greet service to all members and visitors
- Overseeing the berthing allocations of vessels
- To carry out general maintenance tasks as required
- Lifting vessels in accordance with our safe operating standards
- Ensuring the telephone is answered in the correct and timely manner
- To ensure all customer enquiries are dealt with both promptly and efficiently
- Assisting in actively marketing and promoting the marina and associated services
- Maintaining the security of the site
- Carry out all duties in line with Company policies, particularly focused on compliance with H&S and Customer Service standards
The key requirements for this role are but not limited to:
- Enthusiastic and friendly with a flexible and positive can-do attitude
- Previous experience in a customer service environment (in a leisure/marina/hospitality industry an advantage)
- General maintenance skills (not essential but an advantage)
- Self-motivated and able to work without supervision
- Sound awareness of basic health and safety in the workplace
- Confident use of IT systems
- A practical, resourceful and common-sense approach
- Good practical boating skills/qualifications (not essential but an advantage)
- Previous boat lifting experience (not essential but an advantage)
- Competent swimmer (essential)
- Educated to at least GCSE level or equivalent
These are exciting times to join MDL. As we enter a new financial year, we are launching a multi-million-pound growth strategy focused on strengthening our position as the UK's leading marina owner and operator. Investments will enhance five flagship marinas with new restaurants, upgraded berth-holder facilities, specialist berthing for narrowboats and jet skis, building refurbishments, improved parking solutions, and continued investment in pontoons, smart metering, Meter MACS, EV charging infrastructure and superyacht berthing.
There is also full on-job training leading to industry-recognised qualifications. MDL Marinas are an equal-opportunities employer. For information on how we will handle your application, you can view the Company's full privacy notice on our website.
To apply, please click the apply button. Closing date: 23rd June 2026. Please note that if you have not heard from us within two weeks of the closing date, you can assume your application has not been successful on this occasion.
Marina Operative in Weston employer: MDL Marinas
Marina Developments Ltd is an exceptional employer, offering a vibrant work culture at the picturesque Hamble Point Marina. With a strong focus on employee growth through comprehensive training and industry-recognised qualifications, we foster a supportive environment where teamwork and customer service excellence are paramount. Join us as we embark on an exciting growth strategy that promises to enhance our facilities and services, making your role both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land Marina Operative in Weston
✨Tip Number 1
Get to know the marina! Before your interview, take a stroll around Hamble Point Marina. Familiarise yourself with the layout and services offered. This will not only impress the hiring team but also help you answer questions more confidently.
✨Tip Number 2
Show off your customer service skills! During interviews or networking events, share specific examples of how you've gone above and beyond for customers in previous roles. This is key for a Marina Operative, so let your passion shine through!
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or at local events. They can provide insider tips about the company culture and what it takes to succeed as a Marina Operative. Plus, it shows your genuine interest in the role!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest updates and opportunities directly from us. Don’t miss out on being part of the exciting growth at MDL Marinas!
We think you need these skills to ace Marina Operative in Weston
Some tips for your application 🫡
Read the Job Description Carefully:Before you start writing your application, make sure to read through the job description thoroughly. It’ll give you a clear idea of what we’re looking for in a Marina Operative and help you tailor your application to match our needs.
Show Your Passion for Customer Service:We want to see your enthusiasm for providing top-notch customer service. In your application, share any relevant experiences where you’ve gone above and beyond for customers, especially in a marina or hospitality setting.
Highlight Relevant Skills:Don’t forget to mention any skills that align with the role, like general maintenance or boating experience. Even if you don’t have all the qualifications, showing us your willingness to learn and adapt can really make you stand out.
Apply Through Our Website:When you’re ready to submit your application, make sure to do it through our website. This ensures that your application goes directly to us and helps streamline the process. We can’t wait to hear from you!
How to prepare for a job interview at MDL Marinas
✨Know the Marina Inside Out
Before your interview, take some time to research Hamble Point Marina and its operations. Familiarise yourself with their services, customer experience standards, and any recent developments. This will show your genuine interest in the role and help you answer questions more confidently.
✨Showcase Your Customer Service Skills
Since this role is all about delivering exceptional customer service, prepare examples from your past experiences where you went above and beyond for customers. Think of specific situations that highlight your enthusiasm and ability to handle challenges effectively.
✨Demonstrate Safety Awareness
Health and safety are crucial in marina operations. Brush up on basic health and safety practices relevant to the role. Be ready to discuss how you would ensure safety while performing tasks like lifting vessels or maintaining the site.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the marina's future plans or training opportunities. This not only shows your interest but also gives you a chance to assess if the company aligns with your career goals.
