At a Glance
- Tasks: Assist with marina operations and deliver outstanding customer service.
- Company: Join the UK's leading Marina operator at Hamble Point Marina.
- Benefits: Full training, career growth, and a vibrant work environment.
- Other info: Opportunities for industry-recognised qualifications and a dynamic work culture.
- Why this job: Be part of an exciting team enhancing visitor experiences at a busy marina.
- Qualifications: Enthusiastic attitude and previous customer service experience preferred.
The predicted salary is between 24000 - 30000 £ per year.
Marina Developments Ltd is the UK's leading Marina operator. Situated in Hamble-Le-Rice, Hamble Point Marina is a busy and high-profile visitor destination. We aim to deliver the highest level of service and experience for our visitors and customers, demanding the very best from ourselves whilst working as a team every day.
To help us deliver exceptional service we are seeking to recruit a Marina Operative to assist with marina operations at Hamble Point Marina. You will be passionate about providing the best possible levels of customer service and will put the safety and the needs of the customer first every time. You will deliver an outstanding customer experience, exceeding expectations daily.
This is a full-time position working up to 40 hours each week Monday-Friday supporting the marina operations activities. The successful applicant will be required to attend various training in the initial period of employment as part of a full induction process.
The role will include but not limited to:
- Provide a meet and greet service to all members and visitors
- Overseeing the berthing allocations of vessels
- To carry out general maintenance tasks as required
- Lifting vessels in accordance with our safe operating standards
- Ensuring the telephone is answered in the correct and timely manner
- To ensure all customer enquiries are dealt with both promptly and efficiently
- Assisting in actively marketing and promoting the marina and associated services
- Maintaining the security of the site
- Carry out all duties in line with Company policies, particularly focused on compliance with H&S and Customer Service standards
The key requirements for this role are but not limited to:
- Enthusiastic and friendly with a flexible and positive can do attitude
- Previous experience in a customer service environment (in a leisure/marina/hospitality industry an advantage)
- General maintenance skills (not essential but an advantage)
- Self-motivated and able to work without supervision
- Sound awareness of basic health and safety in the workplace
- Confident use of IT systems
- A practical, resourceful and common-sense approach
- Good practical boating skills/qualifications (not essential but an advantage)
- Previous boat lifting experience (not essential but an advantage)
- Competent swimmer (essential)
- Educated to at least GCSE level or equivalent
These are exciting times to join MDL. As we enter a new financial year, we are launching a multi-million-pound growth strategy focused on strengthening our position as the UK's leading marina owner and operator. Investments will enhance five flagship marinas with new restaurants, upgraded berth-holder facilities, specialist berthing for narrowboats and jet skis, building refurbishments, improved parking solutions, and continued investment in pontoons, smart metering, Meter MACS, EV charging infrastructure and superyacht berthing. There is also full on-job training leading to industry-recognised qualifications.
MDL Marinas are an equal-opportunities employer. For information on how we will handle your application, you can view the Company's full privacy notice on our website. To apply, please click the apply button.
Closing date: 23rd June 2026. Please note that if you have not heard from us within two weeks of the closing date, you can assume your application has not been successful on this occasion.
Marina Operative in Thornhill employer: MDL Marinas
At Marina Developments Ltd, we pride ourselves on being the UK's leading marina operator, offering a vibrant work environment at Hamble Point Marina. Our commitment to exceptional customer service is matched by our dedication to employee growth, providing comprehensive training and industry-recognised qualifications. Join us in a dynamic team where your contributions are valued, and enjoy the unique advantage of working in a picturesque location that is central to the boating community.
StudySmarter Expert Advice🤫
We think this is how you could land Marina Operative in Thornhill
✨Tip Number 1
Get to know the marina! Before your interview, take a stroll around Hamble Point Marina. Familiarise yourself with the facilities and services they offer. This will not only show your enthusiasm but also help you answer questions more confidently.
✨Tip Number 2
Show off your customer service skills! During interviews, share specific examples of how you've gone above and beyond for customers in previous roles. Remember, they’re looking for someone who can deliver that outstanding customer experience!
✨Tip Number 3
Be ready to demonstrate your teamwork spirit! Since the role involves working closely with others, be prepared to discuss how you’ve successfully collaborated in past jobs. Teamwork is key at MDL, so let them see your friendly, can-do attitude!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at MDL. Good luck, and we can’t wait to see you on board!
We think you need these skills to ace Marina Operative in Thornhill
Some tips for your application 🫡
Read the Job Description Carefully:Before you start writing your application, make sure to read through the job description thoroughly. It’ll give you a clear idea of what we’re looking for in a Marina Operative and help you tailor your application to match our needs.
Show Your Passion for Customer Service:We want to see your enthusiasm for providing top-notch customer service. In your application, share any relevant experiences where you’ve gone above and beyond for customers, especially in a marina or hospitality setting.
Highlight Relevant Skills and Experience:Don’t forget to mention any skills or experiences that align with the role, like general maintenance or boating qualifications. Even if you don’t have all the required experience, showing a willingness to learn can go a long way!
Apply Through Our Website:When you’re ready to submit your application, make sure to do it through our website. This ensures that your application goes directly to us and helps streamline the process. We can’t wait to hear from you!
How to prepare for a job interview at MDL Marinas
✨Know the Marina Inside Out
Before your interview, take some time to research Hamble Point Marina and its operations. Familiarise yourself with their services, customer experience standards, and any recent developments. This will show your genuine interest in the role and help you answer questions more confidently.
✨Showcase Your Customer Service Skills
Since this role is all about providing exceptional customer service, prepare examples from your past experiences where you went above and beyond for customers. Think of specific situations that highlight your friendly attitude and problem-solving skills, as these are key traits they’re looking for.
✨Demonstrate Safety Awareness
Health and safety is a big deal in this role, so be ready to discuss your understanding of basic health and safety practices. If you have any relevant experience or training, make sure to mention it. Showing that you prioritise safety will definitely impress them.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how they measure success in the role. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values.
