At a Glance
- Tasks: Ensure safety and security at the marina while providing excellent customer service.
- Company: Join the UK's leading marina operator, MDL Marinas, in a vibrant environment.
- Benefits: Full on-job training, industry-recognised qualifications, and a supportive team culture.
- Other info: Flexible night shifts with opportunities for career advancement.
- Why this job: Be part of an exciting growth strategy and make a real impact on visitor experiences.
- Qualifications: Enthusiastic attitude, competent swimmer, and a willingness to learn.
The predicted salary is between 30000 - 40000 £ per year.
Marina Developments Ltd is the UK’s leading Marina operator, situated in Saxon Wharf Marina, Southampton, a busy and high-profile visitor destination. We aim to deliver the highest level of service and experience for our visitors and customers, demanding the very best from ourselves whilst working as a team every day.
To help us deliver exceptional service, we are seeking to recruit a Night Marina Operative to assist with marina operations at Saxon Wharf Marina. You will be passionate about providing the best possible levels of customer service and will put the safety and the needs of the customer first every time. You will deliver an outstanding customer experience, exceeding expectations daily.
This is a full-time position working 12-hour night shifts each week on a 4 on 4 off rota pattern supporting the marina operations activities. The successful applicant will be required to attend various training in the initial period of employment as part of a full induction process.
The role will include but is not limited to:
- Maintain a visible presence with regular patrolling of the site, recording and/or reporting any problems or issues to the relevant persons or services.
- Carry out checks to ensure the safety and security of vessels, buildings, vehicles, and people within the marina site boundaries.
- Provide a meet and greet service to visitors; directing traffic onto the site and dealing with initial site enquiries, recording all visitor details and proactively encouraging and monitoring contractor registration.
- Organise the berthing of boats to yield maximum occupancy, ensuring that all payments for services are received in accordance with the company’s finance policy.
- Complete all daily, weekly, and monthly assigned tasks as required.
- Carry out routine maintenance; ensuring the marina remains safe, secure, clean, tidy, and well landscaped at all times and complete the required safety checks.
- Ensure familiarity with emergency procedures and deal effectively with any emergency situation.
- Ensure a quality, professional service is provided in all contact with customers.
The key requirements for this role are but are not limited to:
- Enthusiastic and friendly with a flexible and positive can-do attitude.
- Competent swimmer (essential).
- General maintenance skills (not essential but an advantage).
- Self-motivated and able to work without supervision.
- A practical, resourceful, and common-sense approach.
- To deliver operational processes and systems in accordance with the quality management systems of the MDL Way.
- To ensure all duties carried out are in accordance with the Company Health & Safety Policy.
These are exciting times to join MDL. As we enter a new financial year, we are launching a multi-million-pound growth strategy focused on strengthening our position as the UK’s leading marina owner and operator. Investments will enhance five flagship marinas with new restaurants, upgraded berth-holder facilities, specialist berthing for narrowboats and jet skis, building refurbishments, improved parking solutions, and continued investment in pontoons, smart metering, Meter MACS, EV charging infrastructure, and superyacht berthing.
There is also full on-job training leading to industry-recognised qualifications. MDL Marinas are an equal-opportunities employer. For information on how we will handle your application, you can view the Company’s full privacy notice on our website.
To apply, please click the apply button. Closing date: 8th May 2026. Please note that if you have not heard from us within two weeks of the closing date, you can assume your application has not been successful on this occasion.
Night Marina Operative in Southampton employer: MDL Marinas
Contact Detail:
MDL Marinas Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Marina Operative in Southampton
✨Tip Number 1
Get to know the marina! Before your interview, take a stroll around Saxon Wharf Marina. Familiarise yourself with the layout and services offered. This will not only impress the hiring team but also help you answer questions more confidently.
✨Tip Number 2
Show off your customer service skills! During interviews or networking events, share specific examples of how you've gone above and beyond for customers in the past. This role is all about delivering exceptional service, so let your passion shine through!
✨Tip Number 3
Be proactive! If you see an opportunity to improve something at the marina, mention it during your discussions. This shows that you're not just looking to fill a role but are genuinely interested in contributing to the team's success.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest updates and opportunities there. Don’t miss out on being part of our exciting growth strategy!
We think you need these skills to ace Night Marina Operative in Southampton
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service shine through. We want to see that you genuinely care about providing the best experience for our visitors at Saxon Wharf Marina.
Be Clear and Concise: Keep your application straightforward and to the point. Highlight your relevant skills and experiences without waffling. We appreciate clarity, so make it easy for us to see why you’d be a great fit!
Tailor Your Application: Make sure to customise your application to reflect the specific requirements of the Night Marina Operative role. Mention any relevant experience or skills that align with what we’re looking for, like your ability to work independently or your maintenance skills.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at MDL Marinas
✨Know the Marina Inside Out
Before your interview, take some time to research Saxon Wharf Marina and its operations. Familiarise yourself with the services they offer and their commitment to customer experience. This will show your genuine interest in the role and help you answer questions more confidently.
✨Showcase Your Customer Service Skills
As a Night Marina Operative, providing exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for customers. Highlight your friendly attitude and how you handle challenging situations to demonstrate your suitability for the role.
✨Emphasise Safety Awareness
Safety is paramount in this role, so be ready to discuss your understanding of safety protocols and emergency procedures. Think of scenarios where you had to ensure safety in previous jobs or situations, and be prepared to explain how you would handle emergencies at the marina.
✨Be Ready for Practical Questions
Expect practical questions related to the day-to-day operations of the marina. Brush up on basic maintenance skills and be prepared to discuss how you would manage tasks like berthing boats or conducting safety checks. Showing that you have a practical mindset will set you apart.