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- Tasks: Assist with marina operations and deliver exceptional customer service.
- Company: Join the UK's leading Marina operator in a vibrant Southampton location.
- Benefits: Full training provided, flexible shifts, and opportunities for industry-recognised qualifications.
- Why this job: Be part of a dynamic team and create memorable experiences for visitors.
- Qualifications: Enthusiastic attitude, customer service experience, and basic health and safety awareness.
- Other info: Flexible shift pattern with a focus on teamwork and personal development.
The predicted salary is between 24000 - 36000 £ per year.
Marina Developments Ltd is the UK's leading Marina operator. Situated in Southampton, Shamrock Quay Marina is a busy and high-profile visitor and boat yard services destination. We aim to deliver the highest level of service and experience for our visitors and customers, demanding the very best from ourselves whilst working as a team every day. To help us deliver exceptional service we are seeking to recruit a Marina Operative to assist with marina operations at Shamrock Quay Marina.
You will be passionate about providing the best possible levels of customer service and will put the safety and the needs of the customer first every time. You will deliver an outstanding customer experience, exceeding expectations daily. This is a full-time position working up to 48 hours each week 0700-1900 hrs on a shift pattern of 4 on 4 off supporting the marina operations activities. The successful applicant will be required to attend various training in the initial period of employment as part of a full induction process.
The role will include but not limited to:
- Provide a meet and greet service to all members and visitors
- Overseeing the berthing allocations of vessels
- To carry out general maintenance tasks as required
- Ensuring the telephone is answered in the correct and timely manner
- To ensure all customer enquiries are dealt with both promptly and efficiently
- Assisting in actively marketing and promoting the marina and associated services
- Maintaining the security of the site
- Carry out all duties in line with Company policies, particularly focused on compliance with H&S and Customer Service standards
The key requirements for this role are but not limited to:
- Enthusiastic and friendly with a flexible and positive can-do attitude
- Previous experience in a customer service environment (in a leisure/marina/hospitality industry an advantage)
- General maintenance skills (not essential but an advantage)
- Self-motivated and able to work without supervision
- Sound awareness of basic health and safety in the workplace
- Confident use of IT systems
- A practical, resourceful and common-sense approach
- Good practical boating skills/qualifications (not essential but an advantage)
- Competent swimmer (essential)
- Educated to at least GCSE level or equivalent
There is also full on-job training leading to industry-recognised qualifications. MDL Marinas are an equal-opportunities employer.
Closing date: 19th February 2026. Please note that if you have not heard from us within two weeks of the closing date, you can assume your application has not been successful on this occasion.
Marina Operative in Southampton employer: MDL Marinas
Contact Detail:
MDL Marinas Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Marina Operative in Southampton
✨Tip Number 1
Get to know the marina! Before your interview, take a stroll around Shamrock Quay Marina. Familiarise yourself with the layout and services offered. This will not only impress the hiring team but also help you answer questions more confidently.
✨Tip Number 2
Show off your customer service skills! During interviews or networking events, share specific examples of how you've gone above and beyond for customers in previous roles. We want to see that passion for delivering outstanding service!
✨Tip Number 3
Be proactive! If you’re keen on the role, don’t just wait for a response after applying. Follow up with a friendly email expressing your enthusiasm for the position. It shows initiative and keeps you on their radar.
✨Tip Number 4
Utilise our website! When applying, make sure to use our platform for a smoother application process. It’s designed to help you showcase your skills effectively and get noticed by the right people at Marina Developments Ltd.
We think you need these skills to ace Marina Operative in Southampton
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service shine through. We want to see that you genuinely care about providing the best experience for our visitors at Shamrock Quay Marina.
Tailor Your CV: Make sure your CV highlights any relevant experience in customer service or the leisure industry. We love seeing how your skills align with what we do, so don’t be shy about showcasing your strengths!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and gets straight to the heart of why you’d be a great fit for the Marina Operative role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the position. Plus, it’s super easy to do!
How to prepare for a job interview at MDL Marinas
✨Know Your Stuff
Before the interview, make sure you understand the role of a Marina Operative. Familiarise yourself with marina operations, customer service expectations, and basic health and safety protocols. This will show your enthusiasm and readiness to contribute.
✨Show Off Your Customer Service Skills
Since this role is all about providing exceptional customer service, think of specific examples from your past experiences where you went above and beyond for a customer. Be ready to share these stories during the interview to demonstrate your passion for service.
✨Be Prepared for Practical Questions
Expect questions that assess your problem-solving skills and ability to handle various situations at the marina. Think about scenarios you might face, like dealing with a difficult customer or managing berthing allocations, and how you would approach them.
✨Dress the Part
While it’s important to be professional, remember that this is a hands-on role. Wear smart-casual attire that reflects your understanding of the marina environment. This shows you’re serious about the job while also being practical.
