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- Tasks: Welcome guests, manage bookings, and maintain the beautiful holiday park.
- Company: Join the UK's leading marina operator in a stunning riverside location.
- Benefits: Full training provided, flexible shifts, and a fun team environment.
- Why this job: Make holidays memorable for guests while enjoying the great outdoors.
- Qualifications: Enthusiastic attitude, customer service experience, and basic maintenance skills preferred.
- Other info: Opportunity for career growth and industry-recognised qualifications.
The predicted salary is between 24000 - 36000 £ per year.
Marina Developments Ltd is the UK’s leading Marina operator with several marinas within the UK situated at idyllic locations. We currently require two Holiday Park Operatives to join the Team working our Mercury Yacht Harbour and Holiday Park by the River Hamble on an 8th Month Fixed Term basis. These are full-time fixed term contract positions working 38 hours per week. Both positions are on a 4 days on, 4 days off rotation working 0900-2000.
Mercury Holiday Park offers holiday home and marine lodge self-catering accommodation, as well as touring and camping pitches in a beautiful setting by the River Hamble. Our team strive to deliver the best customer service, ensuring our guests have an amazing holiday.
We are looking for enthusiastic, customer-focused people to join us for the 2026 season. The roles will include:
- Welcoming and booking in new arrivals ensuring customers are greeted and assisted, delivering the highest levels of customer service and experience at all times.
- Taking bookings over the telephone and via email and ensuring all telephone calls are answered in a timely manner.
- Carrying out general administration functions to support park activities.
- Ensuring site maintenance is completed to include cleaning the toilet and shower facilities daily to ensure the highest possible standards of cleanliness are maintained; site cleaning, grass cutting, strimming and weeding as necessary to ensure the park is always presented to its highest standard.
- General DIY work and basic plumbing as required.
- Ensuring all daily, weekly, and monthly caravan and site checks are carried out, ensuring the park is always safe and secure.
- Carrying out all duties in line with Company policies, particularly focused on compliance with H&S and Customer Service standards.
The key requirements for this role are but not limited to:
- Enthusiastic and friendly with a flexible and positive can-do attitude.
- Previous experience in a customer service environment (in a leisure/marina/hospitality industry an advantage).
- General maintenance skills (not essential but an advantage).
- Self-motivated and able to work without supervision.
- Sound awareness of basic health and safety in the workplace.
- Confident use of IT systems.
- A practical, resourceful and common-sense approach.
- Competent swimmer (essential).
- Educated to at least GCSE level or equivalent.
There is also full on-job training leading to industry-recognised qualifications. MDL Marinas are an equal-opportunities employer. For information on how we will handle your application, you can view the Company’s full privacy notice on our website.
To apply, please click the apply button. Closing date: 23rd February 2026. Please note that if you have not heard from us within two weeks of the closing date, you can assume your application has not been successful on this occasion.
Holiday Park Operative in Southampton employer: MDL Marinas
Contact Detail:
MDL Marinas Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Holiday Park Operative in Southampton
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Marina Developments Ltd. Understand their values and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about delivering top-notch service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories during your chat with them.
✨Tip Number 3
Dress the part! Even though it’s a casual environment, showing up looking neat and presentable can make a great first impression. It shows that you respect the opportunity and are serious about the role.
✨Tip Number 4
Don’t forget to follow up! After your interview, shoot them a quick thank-you email. It’s a nice touch and keeps you fresh in their minds. Plus, it shows your enthusiasm for the position!
We think you need these skills to ace Holiday Park Operative in Southampton
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for customer service shine through. We want to see that you're excited about the role and ready to make our guests' holidays unforgettable!
Tailor Your Experience: Make sure to highlight any relevant experience you have in customer service or maintenance. We love seeing how your background fits with what we do at Mercury Holiday Park, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make it easy for us to see why you’d be a great fit for the team without wading through too much fluff.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure we receive your details directly and can get back to you as soon as possible.
How to prepare for a job interview at MDL Marinas
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Holiday Park Operative role. Familiarise yourself with the key responsibilities like customer service, site maintenance, and general administration tasks. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Customer Service Skills
Since this role is all about delivering top-notch customer service, be ready to share examples from your past experiences. Think of specific situations where you went above and beyond for a customer or handled a tricky situation. This will demonstrate your enthusiasm and ability to create a great experience for guests.
✨Prepare for Practical Questions
Expect some practical questions related to maintenance and health and safety. Brush up on basic DIY skills and any relevant health and safety knowledge. You might be asked how you would handle certain scenarios on the park, so think through your answers beforehand to show you're resourceful and practical.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, training opportunities, or what a typical day looks like. This shows your interest in the role and helps you determine if it's the right fit for you. Plus, it gives you a chance to engage with the interviewers on a personal level.
