Facilities Operative (NIGHTS) in Southampton

Marina Developments Ltd is the UK’s leading Marina operator. Situated in Hythe Marina Village, it is a busy and high-profile visitor destination. We aim to deliver the highest level of service and experience for our visitors and customers, demanding the very best from ourselves whilst working as a team every day.

To help us deliver exceptional service, we are seeking to recruit a Night Marina Operative to assist with marina operations at Hythe Marina Village. You will be passionate about providing the best possible levels of customer service and will put the safety and the needs of the customer first every time. You will deliver an outstanding customer experience, exceeding expectations daily. This is a full-time position working 12-hour night shifts each week on a 4 on 4 off rota pattern supporting the marina operations activities. The successful applicant will be required to attend various training in the initial period of employment as part of a full induction process.

The role will include but is not limited to:

• Maintain a visible presence with regular patrolling of the site, recording and/or reporting any problems or issues to the relevant persons or services.
• Operating the Lock Safely.
• Carry out checks to ensure the safety and security of vessels, buildings, vehicles and people within the marina site boundaries.
• Provide a meet and greet service to visitors; directing traffic onto the site and dealing with initial site enquiries, recording all visitor details and proactively encourage and monitor contractor registration.
• Organise the berthing of boats to yield maximum occupancy, ensuring that all payments for services are received in accordance with the company’s finance policy.
• Complete all daily, weekly and monthly assigned tasks as required.
• Carry out routine maintenance; ensuring the marina remains safe, secure, clean, tidy and well landscaped at all times and complete the required safety checks.
• Ensure familiarity with emergency procedures and deal effectively with any emergency situation.
• Ensure a quality, professional service is provided in all contact with customers.

The key requirements for this role are but not limited to:

• Enthusiastic and friendly with a flexible and positive can-do attitude.
• Competent swimmer (essential).
• General maintenance skills (not essential but an advantage).
• Self-motivated and able to work without supervision.
• A practical, resourceful, and common-sense approach.
• Deliver operational processes and systems in accordance with the quality management systems of the MDL Way.
• Ensure all duties carried out are in accordance with the Company Health & Safety Policy.

These are exciting times to join MDL. As we enter a new financial year, we are launching a multi-million-pound growth strategy focused on strengthening our position as the UK’s leading marina owner and operator. Investments will enhance five flagship marinas with new restaurants, upgraded berth-holder facilities, specialist berthing for narrowboats and jet skis, building refurbishments, improved parking solutions, and continued investment in pontoons, smart metering, Meter MACS, EV charging infrastructure and superyacht berthing.

There is also full on-job training leading to industry-recognised qualifications. MDL Marinas are an equal-opportunities employer. For information on how we will handle your application, you can view the Company’s full privacy notice on our website.

Please note that if you have not heard from us within two weeks of the closing date, you can assume your application has not been successful on this occasion.