Boatyard Co-Ordinator in Southampton

Marina Developments Ltd is the UKs leading Marina operator. Situated in Hamble Point Marina is a busy and high-profile visitor destination. We aim to deliver the highest level of service and experience for our visitors and customers, demanding the very best from ourselves whilst working as a team every day. To help us deliver exceptional service we are seeking to recruit a Boatyard Co-Ordinator at Hamble Point Marina.

The role will include but not limited to:

• To be responsible for the administration function of the boatyard operation at Hamble Point Marina; including taking all boatyard service bookings and raising all relevant invoices and credits notes raised where necessary for berth holders, visitors and commercial tenants in accordance with laid down procedures.
• To ensure all boatyard service bookings are administered in line with the relevant process and all bookings are correctly authorised in line with lifting policy.
• To issue storage ashore and electricity invoices and update all boatyard records.
• To keep the Marina Manager informed of lifting, and storage ashore statistics at all times; to include details of current availability to use as sales aids for the marina team.
• To ensure payments are taken at the time of booking or invoices raised as appropriate and in accordance with the Companies strict debt policy.
• To ensure all relevant weekly KPI, month and year end returns are completed as required.
• To assist the Marina Manager with the auditing of all boat measuring within the marina and to maintain up to date records in accordance with the companies measuring policy.
• To operate a strict debt control policy in accordance with company procedure and liaise frequently with the Marina Manager on outstanding accounts.
• To produce up to date debt information and carry out debt chasing as required.
• To ensure that all customer queries are dealt with promptly and efficiently and to keep the Marina Manager informed of their progress at all times.
• To ensure the office telephone is answered in a timely manner, customers are greeted and assistance with serving in the main office is maintained ensuring the highest standard of customer service at all times.
• To ensure that the Marina Manager is aware of any concerns you may have within your scope of responsibility.
• To ensure all legal, HSE and company policies including financial are being adhered to.
• To undertake any other reasonable duties required by the management team.

The key requirements for this role are but not limited to:

• A proactive approach to customer service and any issues arising is adopted along with enthusiasm and a positive attitude.
• Place our customers at the centre of all our business practices, ensuring outstanding customer care at all points of contact.
• Ensure you are in the correct uniform and that it is clean, presentable, and well maintained at all times. All dealings with team members are carried out professionally, politely, and respectfully.
• To place the customer at the forefront of your daily duties and ensure excellence in customer service and customer experience is achieved at all times.
• To deliver operational process and systems in accordance with the quality management systems of the MDL Way.

There is also full on-job training leading to industry-recognised qualifications. MDL Marinas are an equal-opportunities employer.

Closing date: 2nd March 2026. Please note that if you have not heard from us within two weeks of the closing date, you can assume your application has not been successful on this occasion.