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- Tasks: Supervise daily boatyard operations and deliver exceptional customer service.
- Company: Join the UK's leading marina operator, MDL Marinas, in a vibrant environment.
- Benefits: Full training, career growth, and a chance to work on exciting projects.
- Other info: Exciting growth strategy with opportunities for industry-recognised qualifications.
- Why this job: Be part of a dynamic team enhancing visitor experiences at a high-profile marina.
- Qualifications: Customer service experience and a positive attitude are key; boating skills are a plus.
The predicted salary is between 30000 - 40000 £ per year.
Marina Developments Ltd is the UKs leading Marina operator. Situated in Southampton, Shamrock Quay is a busy and high-profile visitor destination. We aim to deliver the highest level of service and experience for our visitors and customers, demanding the very best from ourselves whilst working as a team every day. To help us deliver exceptional service we are seeking to recruit a Boat Yard Supervisor to assist with marina operations at Shamrock Quay, William Street, Northam, Southampton, SO14 5QL.
We are looking for an individual who is passionate about providing the best possible levels of customer service and will put the safety and the needs of the customer first every time. An individual who will deliver outstanding customer experience, exceeding expectations daily. This is a full-time position working 7.30am to 4.30pm Monday to Thursday and 7.30am to 4.00pm on Friday to support the marina operations activities. The successful applicant will be required to attend various training in the initial period of employment as part of a full induction process.
The role will include but not limited to:
- To be responsible for the day-to-day operation of the boatyard
- To be part of the Marina leadership team and support all elements of the operation across the marina and boatyard
- To represent the best interests of Marina Developments at all levels whilst developing the business to make best financial use of the assets.
- To build and develop an engaged and motivated team with a flexible work ethic that is passionate about and enabled to deliver world class customer service
- Provide effective performance management
- Deliver operational process and systems in accordance with the quality management systems of the MDL Way.
- To liaise with tenants on a minimum weekly basis ensuring effective communication at all times; understanding their requirements and keeping them informed of any relevant issues at your site.
- In conjunction with the Marina Manager, develop revenue generation and growth projects to include boat yard services development and best fit products driven by local market conditions; to include Boat Yard zoning to maximise potential income.
- To represent the company’s interest with external suppliers or organisations to the best possible advantage.
- To instill in your teams an ethos of flexible working hours driven by business demand.
- To ensure all legal, HSE and company policies inc. financial are being adhered to.
The key requirements for this role are but not limited to:
- Enthusiastic and friendly with a flexible and positive can do attitude
- Previous experience in a customer service environment (in a leisure/marina/hospitality industry an advantage)
- General maintenance skills (not essential but an advantage)
- Self-motivated and able to work without supervision
- Sound awareness of basic health and safety in the workplace
- Confident use of IT systems
- A practical, resourceful and common-sense approach
- Good practical boating skills/qualifications (not essential but an advantage)
- Competent swimmer (essential)
- Educated to at least GCSE level or equivalent
These are exciting times to join MDL. As we enter a new financial year, we are launching a multi-million-pound growth strategy focused on strengthening our position as the UKs leading marina owner and operator. Investments will enhance five flagship marinas with new restaurants, upgraded berth-holder facilities, specialist berthing for narrowboats and jet skis, building refurbishments, improved parking solutions, and continued investment in pontoons, smart metering, Meter MACS, EV charging infrastructure and superyacht berthing.
There is also full on-job training leading to industry-recognised qualifications. MDL Marinas are an equal-opportunities employer. For information on how we will handle your application, you can view the Company’s full privacy notice on our website.
To apply, please click the apply button. Closing date: 19th May 2026. Please note that if you have not heard from us within two weeks of the closing date, you can assume your application has not been successful on this occasion.
Boat Yard Supervisor in Southampton employer: MDL Marinas
Contact Detail:
MDL Marinas Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Boat Yard Supervisor in Southampton
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Marina Developments Ltd. Understand their values and what they’re all about. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your past experiences align with the role of Boat Yard Supervisor. Highlight your customer service skills and any relevant experience in the marina or hospitality industry.
✨Tip Number 3
Show your passion! During the interview, let your enthusiasm for providing top-notch customer service shine through. Share examples of how you've gone above and beyond for customers in the past. This will demonstrate that you’re the right fit for the team at Shamrock Quay.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your excitement about the position!
We think you need these skills to ace Boat Yard Supervisor in Southampton
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for customer service shine through. We want to see that you genuinely care about providing the best experience for our visitors at Shamrock Quay.
Tailor Your CV: Make sure your CV highlights relevant experience, especially in customer service or the marina industry. We love seeing how your skills align with what we’re looking for, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key skills and experiences are easy to spot. Remember, less is often more!
Apply Through Our Website: Don’t forget to apply directly through our website! It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role there.
How to prepare for a job interview at MDL Marinas
✨Know Your Stuff
Before the interview, make sure you understand the role of a Boat Yard Supervisor inside out. Familiarise yourself with marina operations, customer service expectations, and health and safety regulations. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Your Passion for Customer Service
Since this role is all about delivering outstanding customer experiences, be ready to share examples from your past where you've gone above and beyond for customers. Highlight your enthusiasm for providing top-notch service and how you can contribute to the marina's reputation.
✨Demonstrate Team Spirit
As part of the Marina leadership team, it's crucial to show that you can work well with others. Prepare to discuss how you've successfully collaborated with colleagues in previous roles. Emphasise your ability to motivate and engage a team, as this is key to achieving the marina's goals.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the marina's future projects or team dynamics. This shows that you're not just interested in the job but also in how you can contribute to the company's growth and success. It’s a great way to leave a lasting impression!