At a Glance
- Tasks: Ensure safety and security at the marina while providing excellent customer service.
- Company: Join the UK's leading marina operator in a vibrant, high-profile location.
- Benefits: Full training, industry-recognised qualifications, and a supportive team environment.
- Other info: Flexible night shifts with opportunities for career advancement.
- Why this job: Be part of an exciting growth strategy and make a real impact on visitor experiences.
- Qualifications: Enthusiastic, friendly, and a competent swimmer; maintenance skills are a plus.
The predicted salary is between 24000 - 30000 € per year.
Marina Developments Ltd is the UK’s leading Marina operator, situated in Hythe Marina Village, a busy and high-profile visitor destination. We aim to deliver the highest level of service and experience for our visitors and customers, demanding the very best from ourselves whilst working as a team every day. To help us deliver exceptional service, we are seeking to recruit a Night Marina Operative to assist with marina operations at Hythe Marina Village.
You will be passionate about providing the best possible levels of customer service and will put the safety and the needs of the customer first every time. You will deliver an outstanding customer experience, exceeding expectations daily. This is a full-time position working 12-hour night shifts each week on a 4 on 4 off rota pattern supporting the marina operations activities. The successful applicant will be required to attend various training in the initial period of employment as part of a full induction process.
The role will include but is not limited to:
- Maintain a visible presence with regular patrolling of the site, recording and/or reporting any problems or issues to the relevant persons or services.
- Operating the Lock Safely.
- To carry out checks to ensure the safety and security of vessels, buildings, vehicles and people within the marina site boundaries.
- To provide a meet and greet service to visitors; directing traffic onto the site and dealing with initial site enquiries, recording all visitor details and proactively encourage and monitor contractor registration.
- Organise the berthing of boats to yield maximum occupancy, ensuring that all payments for services are received in accordance with the company’s finance policy.
- Complete all daily, weekly and monthly assigned tasks as required.
- To carry out routine maintenance; ensuring the marina remains safe, secure, clean, tidy and well landscaped at all times and to complete the required safety checks.
- Ensure familiarity with emergency procedures and deal effectively with any emergency situation.
- Ensure a quality, professional service is provided in all contact with customers.
The key requirements for this role are but not limited to:
- Enthusiastic and friendly with a flexible and positive can-do attitude.
- Competent swimmer (essential).
- General maintenance skills (not essential but an advantage).
- Self-motivated and able to work without supervision.
- A practical, resourceful, and common-sense approach.
- To deliver operational process and systems in accordance with the quality management systems of the MDL Way.
- To ensure all duties carried out are in accordance with the Company Health & Safety Policy.
These are exciting times to join MDL. As we enter a new financial year, we are launching a multi-million-pound growth strategy focused on strengthening our position as the UK’s leading marina owner and operator. Investments will enhance five flagship marinas with new restaurants, upgraded berth-holder facilities, specialist berthing for narrowboats and jet skis, building refurbishments, improved parking solutions, and continued investment in pontoons, smart metering, Meter MACS, EV charging infrastructure and superyacht berthing.
There is also full on-job training leading to industry-recognised qualifications. MDL Marinas are an equal-opportunities employer. For information on how we will handle your application, you can view the Company’s full privacy notice on our website.
To apply, please click the 'Apply' button. Closing date: 27th May 2026. Please note that if you have not heard from us within two weeks of the closing date, you can assume your application has not been successful on this occasion.
Night Marina Operative in Portsmouth employer: MDL Marinas
Marina Developments Ltd is an exceptional employer, offering a vibrant work culture at the picturesque Hythe Marina Village. With a commitment to employee growth through comprehensive training and industry-recognised qualifications, we foster a supportive environment where teamwork and customer service excellence are paramount. Join us as we embark on an exciting growth strategy, enhancing our facilities and services while ensuring a rewarding experience for both our staff and visitors.
StudySmarter Expert Advice🤫
We think this is how you could land Night Marina Operative in Portsmouth
✨Tip Number 1
Get to know the marina! Before your interview, take a stroll around Hythe Marina Village. Familiarising yourself with the area shows your enthusiasm and helps you speak confidently about how you can contribute to the team.
✨Tip Number 2
Show off your customer service skills! During interviews or networking, share specific examples of how you've gone above and beyond for customers in the past. This will highlight your passion for delivering exceptional service, which is key for this role.
✨Tip Number 3
Be proactive! If you have any questions about the role or the company, don’t hesitate to ask during your interview. It shows you're genuinely interested and ready to engage with the team at MDL.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to explore more about our exciting growth plans and how you can be part of them!
We think you need these skills to ace Night Marina Operative in Portsmouth
Some tips for your application 🫡
Read the Job Description Carefully:Before you start your application, make sure to read through the job description thoroughly. It’s packed with important details about what we’re looking for in a Night Marina Operative, so don’t skip this step!
Show Your Passion for Customer Service:We want to see your enthusiasm for providing top-notch customer service. In your application, highlight any relevant experience or skills that demonstrate your commitment to making every visitor's experience exceptional.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate straightforward communication, so avoid fluff and focus on what makes you a great fit for the role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the info you need about the role and our company there.
How to prepare for a job interview at MDL Marinas
✨Know the Marina Inside Out
Before your interview, take some time to research Hythe Marina Village and its operations. Familiarise yourself with the services offered, the layout of the marina, and any recent developments. This will show your genuine interest in the role and help you answer questions more confidently.
✨Showcase Your Customer Service Skills
As a Night Marina Operative, customer service is key. Prepare examples from your past experiences where you went above and beyond for customers. Think about how you can demonstrate your friendly and enthusiastic attitude during the interview.
✨Be Ready for Practical Scenarios
Expect questions that assess your problem-solving skills and ability to handle emergencies. Think through potential scenarios you might face on the job, such as dealing with difficult visitors or ensuring safety protocols are followed, and be ready to discuss how you'd handle them.
✨Highlight Your Team Spirit
This role requires working closely with others, so be prepared to talk about your teamwork experiences. Share instances where you collaborated effectively with colleagues to achieve a common goal, emphasising your positive and flexible attitude.
