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- Tasks: Lift vessels with a negative lift forklift and provide top-notch customer service.
- Company: Join the UK's leading marina operator at Cobbs Quay in Poole.
- Benefits: Full training provided, flexible shifts, and opportunities for industry-recognised qualifications.
- Why this job: Be part of a dynamic team delivering exceptional experiences to visitors every day.
- Qualifications: Enthusiastic attitude, customer service experience, and a willingness to learn.
- Other info: Great opportunity for career growth in a vibrant marina environment.
The predicted salary is between 24000 - 36000 £ per year.
Marina Developments Ltd is the UK's leading Marina operator. Situated in Poole, Cobbs Quay is a busy and high-profile visitor destination. We aim to deliver the highest level of service and experience for our visitors and customers, demanding the very best from ourselves whilst working as a team every day. To help us deliver exceptional service we are seeking to recruit a Marina Operative Dry Stack to assist with marina operations at Cobbs Quay.
The advertised role involves lifting vessels in and out of the water with our specifically designed negative lift forklift within our Dry Stack facility. You will be passionate about providing the best possible levels of customer service and will put the safety and the needs of the customer first every time. You will deliver an outstanding customer experience, exceeding expectations daily. This is a full-time position working up to 42 hours each week on a shift pattern supporting the marina operations activities. The successful applicant will be required to attend various training in the initial period of employment as part of a full induction process.
The role will include but is not limited to:
- Provide a meet and greet service to all members and visitors
- Overseeing the berthing allocations of vessels
- Carry out general maintenance tasks as required
- Lifting vessels in accordance with our safe operating standards
- Ensuring the telephone is answered in the correct and timely manner
- To ensure all customer enquiries are dealt with both promptly and efficiently
- Assisting in actively marketing and promoting the marina and associated services
- Maintaining the security of the site
- Carry out all duties in line with Company policies, particularly focused on compliance with H&S and Customer Service standards
The key requirements for this role are but not limited to:
- Enthusiastic and friendly with a flexible and positive can-do attitude
- Previous experience in a customer service environment (in a leisure/marina/hospitality industry an advantage)
- General maintenance skills (not essential but an advantage)
- Self-motivated and able to work without supervision
- Sound awareness of basic health and safety in the workplace
- Confident use of IT systems
- A practical, resourceful and common-sense approach
- Good practical boating skills/qualifications (not essential but an advantage)
- Previous boat lifting experience not essential but an advantage
- Competent swimmer (essential)
- Educated to at least GCSE level or equivalent
There is also full on-job training leading to industry-recognised qualifications. MDL Marinas are an equal-opportunities employer. To apply, please click the apply button. Closing date 23rd February 2026. Please note that if you have not heard from us within two weeks of the closing date, you can assume your application has not been successful on this occasion.
Marina Operative Dry Stack (Forklift) in Poole employer: MDL Marinas
Contact Detail:
MDL Marinas Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Marina Operative Dry Stack (Forklift) in Poole
✨Tip Number 1
Get to know the marina! Familiarise yourself with Cobbs Quay and its operations. This will not only help you stand out during interviews but also show your genuine interest in the role.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or at local events. A friendly chat can sometimes lead to insider tips or even a referral, which can give you a leg up in the hiring process.
✨Tip Number 3
Show off your customer service skills! During interviews, share specific examples of how you've gone above and beyond for customers in previous roles. This is key for a position focused on delivering exceptional service.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the info you need about the role and our company culture there.
We think you need these skills to ace Marina Operative Dry Stack (Forklift) in Poole
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service shine through. We want to see that you genuinely care about providing the best experience for our visitors at Cobbs Quay.
Tailor Your CV: Make sure to customise your CV to highlight any relevant experience in customer service or the marina industry. We love seeing how your skills align with what we do, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key skills and experiences are easy to spot. Remember, less is often more!
Apply Through Our Website: Don’t forget to apply directly through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you can check out more about our services while you’re there!
How to prepare for a job interview at MDL Marinas
✨Know Your Stuff
Before the interview, make sure you understand the role of a Marina Operative Dry Stack. Familiarise yourself with the specific tasks mentioned in the job description, like using the negative lift forklift and providing excellent customer service. This will show that you're genuinely interested and prepared.
✨Show Off Your Customer Service Skills
Since this role is all about delivering outstanding customer experiences, think of examples from your past where you've gone above and beyond for customers. Be ready to share these stories during the interview to demonstrate your passion for service.
✨Safety First!
Health and safety are crucial in this role, so brush up on basic health and safety practices relevant to marina operations. You might be asked how you would handle certain situations, so having a solid understanding will help you stand out.
✨Ask Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process or what a typical day looks like at Cobbs Quay. This shows your enthusiasm for the position and helps you gauge if it’s the right fit for you.
