At a Glance
- Tasks: Assist with marina operations, lifting vessels and providing top-notch customer service.
- Company: Join the UK's leading marina operator at a vibrant visitor destination.
- Benefits: Full training provided, industry-recognised qualifications, and a supportive team environment.
- Other info: Flexible shifts, opportunities for growth, and a chance to work outdoors.
- Why this job: Make waves in your career while enjoying a dynamic work atmosphere by the water.
- Qualifications: Enthusiastic attitude, customer service experience, and a willingness to learn.
The predicted salary is between 25000 - 30000 £ per year.
Marina Developments Ltd is the UK's leading Marina operator. Situated in Poole, Cobbs Quay is a busy and high-profile visitor destination. We aim to deliver the highest level of service and experience for our visitors and customers, demanding the very best from ourselves whilst working as a team every day.
To help us deliver exceptional service we are seeking to recruit a Marina Operative Dry Stack to assist with marina operations at Cobbs Quay. The advertised role involves lifting vessels in and out of the water with our specifically designed negative lift forklift within our Dry Stack facility. Please see our website for more information on this service under Berthing, Dry Stack Berthing.
You will be passionate about providing the best possible levels of customer service and will put the safety and the needs of the customer first every time. You will deliver an outstanding customer experience, exceeding expectations daily. This is a full-time position working up to 42 hours each week on a shift pattern supporting the marina operations activities. The successful applicant will be required to attend various training in the initial period of employment as part of a full induction process.
The role will include but not limited to:
- Provide a meet and greet service to all members and visitors
- Overseeing the berthing allocations of vessels
- To carry out general maintenance tasks as required
- Lifting vessels in accordance with our safe operating standards
- Ensuring the telephone is answered in the correct and timely manner
- To ensure all customer enquiries are dealt with both promptly and efficiently
- Assisting in actively marketing and promoting the marina and associated services
- Maintaining the security of the site
- Carry out all duties in line with Company policies, particularly focused on compliance with H&S and Customer Service standards
The key requirements for this role are but not limited to:
- Enthusiastic and friendly with a flexible and positive can do attitude
- Previous experience in a customer service environment (in a leisure/marina/hospitality industry an advantage)
- General maintenance skills (not essential but an advantage)
- Self-motivated and able to work without supervision
- Sound awareness of basic health and safety in the workplace
- Confident use of IT systems
- A practical, resourceful and common-sense approach
- Good practical boating skills/qualifications (not essential but an advantage)
- Previous boat lifting experience not essential but an advantage
- Competent swimmer (essential)
- Educated to at least GCSE level or equivalent
There is also full on-job training leading to industry-recognised qualifications. MDL Marinas are an equal-opportunities employer. For information on how we will handle your application, you can view the Company's full privacy notice on our website.
To apply, please click the apply button. Closing date: 17th July 2026. Please note that if you have not heard from us within two weeks of the closing date, you can assume your application has not been successful on this occasion.
Marina Operative Dry Stack in Poole employer: MDL Marinas
Marina Developments Ltd is an exceptional employer, offering a vibrant work culture at Cobbs Quay Marina in Poole, Dorset, where teamwork and customer service excellence are at the forefront of our operations. With a commitment to employee growth through comprehensive training and industry-recognised qualifications, we provide a supportive environment that encourages personal and professional development. Join us as we embark on an exciting growth strategy, enhancing our facilities and services while ensuring a rewarding experience for both our staff and visitors.
StudySmarter Expert Advice🤫
We think this is how you could land Marina Operative Dry Stack in Poole
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
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✨Reach Out Directly to MDL Marinas
Don't be shy about reaching out to MDL Marinas directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Marina Operative Dry Stack in Poole
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about MDL Marinas and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at MDL Marinas
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
