At a Glance
- Tasks: Provide exceptional customer service and assist with marina operations at Cobbs Quay Marina.
- Company: Join the UK's leading Marina operator in a vibrant, team-focused environment.
- Benefits: Flexible hours, full training, and opportunities for industry-recognised qualifications.
- Other info: Perfect for those who love the water and want to gain practical experience.
- Why this job: Be part of a dynamic team and enhance your customer service skills while enjoying the marina atmosphere.
- Qualifications: Enthusiastic attitude, customer service experience, and basic health and safety awareness.
The predicted salary is between 13 - 16 £ per hour.
Marina Developments Ltd is the UK's leading Marina operator. Situated in Poole, Cobbs Quay Marina is a busy and high-profile visitor destination. We aim to deliver the highest level of service and experience for our visitors and customers, demanding the very best from ourselves whilst working as a team every day. To help us deliver exceptional service we are seeking to recruit a Marina Operative Fuel on a 6-month fixed term to assist with marina operations at Cobbs Quay Marina.
You will be passionate about providing the best possible levels of customer service and will put the safety and the needs of the customer first every time. You will deliver an outstanding customer experience, exceeding expectations daily.
This is a fixed term position working up to 30 hours each week on a Friday to Monday, 10am to 6pm working pattern supporting the marina operations activities. The successful applicant will be required to attend various training in the initial period of employment as part of a full induction process.
The role will include but not limited to:
- Provide a meet and greet service to all members and visitors
- Overseeing the berthing allocations of vessels
- To serve fuel to customers and take all relevant payments via the MDL fuel berths
- To carry out general maintenance tasks as required
- Ensuring the telephone is answered in the correct and timely manner
- To ensure all customer enquiries are dealt with both promptly and efficiently
- Assisting in actively marketing and promoting the marina and associated services
- Maintaining the security of the site
- Carry out all duties in line with Company policies, particularly focused on compliance with H&S and Customer Service standards
The key requirements for this role are but not limited to:
- Enthusiastic and friendly with a flexible and positive can do attitude
- Previous experience in a customer service environment (in a leisure/marina/hospitality industry an advantage)
- General maintenance skills (not essential but an advantage)
- Self-motivated and able to work without supervision
- Sound awareness of basic health and safety in the workplace
- Confident use of IT systems
- A practical, resourceful and common-sense approach
- Good practical boating skills/qualifications (not essential but an advantage)
- Competent swimmer (essential)
- Educated to at least GCSE level or equivalent
There is also full on-job training leading to industry-recognised qualifications. MDL Marinas are an equal-opportunities employer.
Closing date: 9th March 2026. Please note that if you have not heard from us within two weeks of the closing date, you can assume your application has not been successful on this occasion.
Marina Operative in Poole employer: MDL Marinas
Marina Developments Ltd is an exceptional employer, offering a vibrant work culture at the picturesque Cobbs Quay Marina in Poole. With a strong focus on customer service and teamwork, employees benefit from comprehensive training and development opportunities, ensuring personal growth while contributing to a high-profile visitor destination. Join us for a rewarding experience where your passion for customer service and the marine environment can truly shine.
StudySmarter Expert Advice🤫
We think this is how you could land Marina Operative in Poole
✨Tip Number 1
Get to know the marina! Before your interview, take a stroll around Cobbs Quay Marina. Familiarise yourself with the layout and services offered. This will not only impress the hiring team but also help you answer questions more confidently.
✨Tip Number 2
Show off your customer service skills! During the interview, share specific examples of how you've gone above and beyond for customers in the past. Remember, they want someone who can deliver that outstanding experience every time!
✨Tip Number 3
Be ready to demonstrate your teamwork spirit! Since this role is all about working as part of a team, think of times when you've collaborated successfully with others. Highlighting your ability to work well with colleagues will make you stand out.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team at MDL Marinas. Don’t forget to follow up if you haven’t heard back within two weeks!
We think you need these skills to ace Marina Operative in Poole
Some tips for your application 🫡
Show Your Passion:Let us see your enthusiasm for customer service right from the start! In your application, share specific examples of how you've gone above and beyond to help customers in previous roles. We love a good story!
Tailor Your CV:Make sure your CV is tailored to the Marina Operative role. Highlight any relevant experience in customer service or maintenance, and don’t forget to mention any boating skills you might have. We want to know why you're the perfect fit!
Be Clear and Concise:When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate a well-structured application that gets straight to the good stuff!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you can check out more about what we do while you’re there!
How to prepare for a job interview at MDL Marinas
✨Know Your Customer Service Basics
Since this role is all about providing top-notch customer service, brush up on your customer service skills. Think of examples from your past experiences where you went above and beyond for a customer. This will show that you’re passionate about delivering an outstanding experience.
✨Familiarise Yourself with Marina Operations
Do a bit of research on marina operations and the specific tasks involved, like berthing allocations and fuel serving. Understanding these processes will help you answer questions confidently and demonstrate your enthusiasm for the role.
✨Show Off Your Team Spirit
This position requires teamwork, so be ready to discuss how you work well with others. Share examples of how you’ve collaborated in previous jobs or projects, highlighting your flexible and positive attitude.
✨Prepare for Health and Safety Questions
Given the importance of health and safety in this role, be prepared to discuss your awareness and any relevant experiences. Familiarise yourself with basic health and safety practices, as this will show you take the role seriously and prioritise safety.
