At a Glance
- Tasks: Supervise Dry Stack operations and provide exceptional customer service at a busy marina.
- Company: Join the UK's leading marina operator, known for its vibrant culture and commitment to excellence.
- Benefits: Full training, career growth opportunities, and a dynamic work environment.
- Other info: Flexible shifts with a focus on teamwork and safety in a stunning marina setting.
- Why this job: Be part of an exciting growth strategy and make a real impact on customer experiences.
- Qualifications: Customer service experience and a positive attitude are essential; boating skills are a plus.
The predicted salary is between 30000 - 40000 £ per year.
Marina Developments Ltd is the UK's leading Marina operator. Situated in Poole, Cobb's Quay Marina is a busy and high-profile visitor destination. We aim to deliver the highest level of service and experience for our visitors and customers, demanding the very best from ourselves whilst working as a team every day.
To help us deliver exceptional service we are seeking to recruit a Dry Stack Team Supervisor to assist with marina operations at Cobb's Quay Marina. The advertised role involves lifting vessels in and out of the water with our specifically designed negative lift forklift within our Dry Stack facility.
You will be passionate about providing the best possible levels of customer service and will put the safety and the needs of the customer first every time. You will deliver an outstanding customer experience, exceeding expectations daily. This is a full-time position working up to 42 hours each week on a 2on 2off 3on 2off 2on 3off shift pattern supporting the marina operations activities. The successful applicant will be required to attend various training in the initial period of employment as part of a full induction process.
The role will include but not limited to:
- To be responsible for overseeing the Dry Stack operations
- Provide a meet and greet service to all members and visitors
- Overseeing the berthing allocations of vessels
- To carry out general maintenance tasks as required
- Lifting vessels in accordance with our safe operating standards
- Ensuring the telephone is answered in the correct and timely manner
- To ensure all customer enquiries are dealt with both promptly and efficiently
- Assisting in actively marketing and promoting the marina and associated services
- Maintaining the security of the site
- Carry out all duties in line with Company policies, particularly focused on compliance with H&S and Customer Service standards.
The key requirements for this role are but not limited to:
- Enthusiastic and friendly with a flexible and positive 'can do' attitude
- Previous experience in a customer service environment (in a leisure/marina/hospitality industry an advantage)
- General maintenance skills (not essential but an advantage)
- Self-motivated and able to work without supervision
- Sound awareness of basic health and safety in the workplace
- Confident use of IT systems
- A practical, resourceful and common-sense approach
- Good practical boating skills/qualifications (not essential but an advantage)
- Previous boat lifting experience (essential)
- Competent swimmer (essential)
- Educated to at least GCSE level or equivalent
These are exciting times to join MDL. As we enter a new financial year, we are launching a multi-million-pound growth strategy focused on strengthening our position as the UK's leading marina owner and operator. Investments will enhance five flagship marinas with new restaurants, upgraded berth-holder facilities, specialist berthing for narrowboats and jet skis, building refurbishments, improved parking solutions, and continued investment in pontoons, smart metering, Meter MACS, EV charging infrastructure and superyacht berthing.
There is also full on-job training leading to industry-recognised qualifications. MDL Marinas are an equal opportunities employer. For information on how we will handle your application, you can view the Company's full privacy notice on our website.
To apply, please click the apply button. Closing date: 20th July 2026. Please note that if you have not heard from us within two weeks of the closing date, you can assume your application has not been successful on this occasion.
Dry Stack Team Supervisor in Poole employer: MDL Marinas
Marina Developments Ltd is an exceptional employer, offering a vibrant work culture at Cobbs Quay Marina in Poole, Dorset, where teamwork and customer service excellence are at the forefront of our operations. With a commitment to employee growth through comprehensive training and industry-recognised qualifications, we provide a supportive environment that encourages personal and professional development. Join us as we embark on an exciting growth strategy, enhancing our facilities and services while ensuring a rewarding experience for both our staff and visitors.
StudySmarter Expert Advice🤫
We think this is how you could land Dry Stack Team Supervisor in Poole
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We think you need these skills to ace Dry Stack Team Supervisor in Poole
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
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How to prepare for a job interview at MDL Marinas
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✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
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