At a Glance
- Tasks: Assist with marina operations and deliver exceptional customer service.
- Company: Join the UK's leading Marina operator at a vibrant visitor destination.
- Benefits: Gain industry-recognised qualifications and receive full on-job training.
- Other info: Flexible hours, great for students, and opportunities for career growth.
- Why this job: Be part of a friendly team, making every visitor's experience unforgettable.
- Qualifications: Enthusiastic attitude, customer service experience, and basic health & safety awareness.
The predicted salary is between 13 - 16 £ per hour.
Marina Developments Ltd is the UKs leading Marina operator. Situated in Hamble, Mercury Yacht Harbour and Holiday Park is a busy and high-profile visitor destination. We aim to deliver the highest level of service and experience for our visitors and customers, demanding the very best from ourselves whilst working as a team every day.
To help us deliver exceptional service we are seeking to recruit a Marina Operative to assist with marina operations at Mercury Yacht Harbour and Holiday Park. You will be passionate about providing the best possible levels of customer service and will put the safety and the needs of the customer first every time. You will deliver an outstanding customer experience, exceeding expectations daily.
This is a fixed term position working up to 40 hours each week, on a Friday to Monday, 9am to 5.30pm shift pattern supporting the marina operations activities. The successful applicant will be required to attend various training in the initial period of employment as part of a full induction process.
The role will include but not limited to:
- Provide a meet and greet service to all members and visitors
- Overseeing the berthing allocations of vessels
- To carry out general maintenance tasks as required
- Ensuring the telephone is answered in the correct and timely manner
- To ensure all customer enquiries are dealt with both promptly and efficiently
- Assisting in actively marketing and promoting the marina and associated services
- Maintaining the security of the site
- Carry out all duties in line with Company policies, particularly focused on compliance with H&S and Customer Service standards
The key requirements for this role are but not limited to:
- Enthusiastic and friendly with a flexible and positive can do attitude
- Previous experience in a customer service environment (in a leisure/marina/hospitality industry an advantage)
- General maintenance skills (not essential but an advantage)
- Self-motivated and able to work without supervision
- Sound awareness of basic health and safety in the workplace
- Confident use of IT systems
- A practical, resourceful and common-sense approach
- Good practical boating skills/qualifications (not essential but an advantage)
- Competent swimmer (essential)
- Educated to at least GCSE level or equivalent
There is also full on-job training leading to industry-recognised qualifications. MDL Marinas are an equal-opportunities employer.
Closing date: 4th March 2026. Please note that if you have not heard from us within two weeks of the closing date, you can assume your application has not been successful on this occasion.
Marina Operative in Netley employer: MDL Marinas
Marina Developments Ltd is an exceptional employer, offering a vibrant work culture at Cobbs Quay Marina in Poole, Dorset, where teamwork and customer service excellence are at the forefront of our operations. With a commitment to employee growth through comprehensive training and industry-recognised qualifications, we provide a supportive environment that encourages personal and professional development. Join us as we embark on an exciting growth strategy, enhancing our facilities and services while ensuring a rewarding experience for both our staff and visitors.
StudySmarter Expert Advice🤫
We think this is how you could land Marina Operative in Netley
✨Tip Number 1
Get to know the marina! Before your interview, take a stroll around Mercury Yacht Harbour. Familiarise yourself with the facilities and services they offer. This shows you're genuinely interested and helps you stand out.
✨Tip Number 2
Practice your customer service skills! Think of examples from your past experiences where you went above and beyond for a customer. Be ready to share these stories during your interview to demonstrate your passion for exceptional service.
✨Tip Number 3
Network with current employees! If you can, chat with people who work at the marina or in similar roles. They can give you insider tips on what the team values and how to impress during your interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re tech-savvy and comfortable using online systems, which is a bonus for the role!
We think you need these skills to ace Marina Operative in Netley
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for customer service shine through. We want to see that you genuinely care about providing the best experience for our visitors at Mercury Yacht Harbour.
Tailor Your CV:Make sure to customise your CV to highlight any relevant experience in customer service or the leisure industry. We love seeing how your skills align with what we do, so don’t hold back!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your skills and experiences are easy to spot. Remember, we’re looking for someone who can communicate effectively!
Apply Through Our Website:Don’t forget to apply directly through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at MDL Marinas
✨Know Your Customer Service Basics
Since the role is all about delivering exceptional customer service, brush up on your customer service skills. Think of examples from your past experiences where you went above and beyond for a customer. This will show your passion for providing top-notch service.
✨Familiarise Yourself with Marina Operations
Do some research on marina operations and the specific tasks mentioned in the job description. Understanding berthing allocations and general maintenance tasks will help you speak confidently about how you can contribute to the team.
✨Show Your Enthusiasm
Marina Developments Ltd values a positive attitude. During the interview, let your enthusiasm shine through! Share why you’re excited about the role and how you can bring that energy to the team.
✨Prepare Questions to Ask
Interviews are a two-way street. Prepare thoughtful questions about the marina's operations, team dynamics, or training opportunities. This shows you're genuinely interested and helps you assess if it's the right fit for you.
