At a Glance
- Tasks: Assist in delivering top-notch service to visitors at our busy marina.
- Company: Join the UK's leading marina operator with a vibrant team culture.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for growth.
- Other info: Great chance to work outdoors and meet diverse people.
- Why this job: Be part of a dynamic environment where every day brings new experiences.
- Qualifications: No specific qualifications needed, just a passion for customer service.
The predicted salary is between 24000 - 36000 £ per year.
Please read the following job description thoroughly to ensure you are the right fit for this role before applying.
MARINA OPERATIVE
Marina Developments Ltd is the UKs leading Marina operator. Situated in Poole Harbour, Cobbs Quay Marina is a busy and high-profile visitor destination. We aim to deliver the highest level of service and experience for our visitors and customers, demanding the very best from ourselves whilst working as a team every day.
To help us deliver exceptional service we are seeking to recruit a Marina Operative to assist with marina operations at Cobbs Quay. On a Fixed Term Contract until 31 st October 2026
You will be passionate about providing the best possible levels of customer service and will put the safety and the needs of the customer first every time. You will deliver an outstanding customer experience, exceeding expectations daily. This is a full-time position working 42 hours each week, working Tuesday to Saturday supporting the marina operations activities. The successful applicant will be required to attend various training in the initial period of employment as part of a full induction process.
The role will include but not limited to:
Provide a meet and greet service to all members and visitors
Ensuring the telephone is answered in the correct and timely manner
To ensure all customer enquiries are dealt with both promptly and efficiently
Overseeing the berthing allocations of vessels
To carry out general maintenance tasks as required
Assisting in actively marketing and promoting the marina and associated services
Maintaining the security of the site
Carry out all duties in line with Company policies, particularly focused on compliance with H&S and Customer Service standards
The key requirements for this role are but not limited to:
Enthusiastic and friendly with a flexible and positive can do attitude
Previous experience in a customer service environment (in a leisure/marina/hospitality industry an advantage)
General maintenance skills (not essential but an advantage)
Self-motivated and able to work without supervision
Sound awareness of basic health and safety in the workplace
Confident use of IT systems
A practical, resourceful and common-sense approach
Good practical boating skills/qualifications (not essential but an advantage)
Competent swimmer (essential)
Educated to at least GCSE level or equivalent
These are exciting times to join MDL. As we enter a new financial year, we are launching a multi million pound growth strategy focused on strengthening our position as the UKs leading marina owner and operator. Investments will enhance five flagship marinas with new restaurants, upgraded berth holder facilities, specialist berthing for narrowboats and jet skis, building refurbishments, improved parking solutions, and continued investment in pontoons, smart metering, Meter MACS, EV charging infrastructure and superyacht berthing
There Is also full on-job training leading to industry-recognised qualifications. MDL Marinas are an equal-opportunities employer. For information on how we will handle your application, you can view the Companys full privacy notice on our website.
To apply, please click the apply button. xiskglj
Closing date: 17 th June 2026
Please note that if you have not heard from us within two weeks of the closing date, you can assume your application has not been successful on this occasion.
Marina Operative employer: MDL Marinas
Marina Developments Ltd is an exceptional employer, offering a vibrant work culture at the picturesque Woolverstone Marina in Ipswich. With a strong focus on teamwork and delivering outstanding service, employees benefit from ongoing training and development opportunities, ensuring personal and professional growth in a dynamic environment. Join us to be part of a dedicated team that values excellence and provides a rewarding experience for both staff and visitors alike.
StudySmarter Expert Advice🤫
We think this is how you could land Marina Operative
✨Tip Number 1
Get to know the company! Research Marina Developments Ltd and understand their values and what makes them tick. This will help you tailor your approach and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. A friendly chat can give you insider info about the company culture and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for the interview by practising common questions and scenarios related to marina operations. Think about how you can demonstrate your teamwork skills and commitment to exceptional service, as these are key for the role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Woolverstone Marina and Lodge Park.
We think you need these skills to ace Marina Operative
Some tips for your application 🫡
Show Your Passion for the Marina:When writing your application, let us know why you're excited about working in a marina environment. Share any relevant experiences or interests that connect you to the role and our mission at Marina Developments Ltd.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the Marina Operative position. Highlight your skills and experiences that align with delivering exceptional service, as we value teamwork and dedication.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your key points stand out and are easy to read. Avoid jargon unless it’s relevant to the role!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at MDL Marinas
✨Know the Marina Inside Out
Before your interview, take some time to research Woolverstone Marina and Lodge Park. Familiarise yourself with its services, facilities, and any recent developments. This will show your genuine interest in the role and help you answer questions more confidently.
✨Showcase Your Team Spirit
Since the company values teamwork, be prepared to share examples of how you've successfully worked in a team before. Think of specific situations where you contributed to a group goal or helped resolve a conflict. This will demonstrate that you can thrive in their collaborative environment.
✨Emphasise Customer Service Skills
As a Marina Operative, delivering exceptional service is key. Be ready to discuss your previous customer service experiences. Highlight any challenges you faced and how you overcame them to ensure customer satisfaction. This will illustrate your commitment to providing the best experience for visitors.
✨Prepare Questions to Ask
Interviews are a two-way street, so prepare thoughtful questions to ask your interviewers. Inquire about the team dynamics, training opportunities, or how they measure success in the role. This shows that you're not only interested in the job but also in how you can grow within the company.
