At a Glance
- Tasks: Provide exceptional customer service and assist with marina operations at Northney Marina.
- Company: Join the UK's leading marina operator, MDL Marinas, on Hayling Island.
- Benefits: Full training, industry-recognised qualifications, and a dynamic work environment.
- Other info: Flexible shifts, opportunities for career growth, and a fun team atmosphere.
- Why this job: Be part of an exciting growth strategy and enhance visitor experiences at a high-profile destination.
- Qualifications: Enthusiastic attitude, customer service experience, and basic health and safety awareness.
The predicted salary is between 22000 - 26000 € per year.
Marina Developments Ltd is the UK's leading Marina operator. Situated in Hayling Island, Northney Marina is a busy and high-profile visitor destination. We aim to deliver the highest level of service and experience for our visitors and customers, demanding the very best from ourselves whilst working as a team every day.
To help us deliver exceptional service we are seeking to recruit a Marina Operative to assist with marina operations at Northney Marina, Hayling Island, Hampshire, PO11 0NH. You will be passionate about providing the best possible levels of customer service and will put the safety and the needs of the customer first every time. You will deliver an outstanding customer experience, exceeding expectations daily. This is a full-time position working up to 42 hours each week on a 4 on, 4 off shift pattern to support the marina operations activities. The successful applicant will be required to attend various training in the initial period of employment as part of a full induction process.
The role will include but not limited to:
- Provide a meet and greet service to all members and visitors
- Overseeing the berthing allocations of vessels
- Carry out general maintenance tasks as required
- Ensuring the telephone is answered in the correct and timely manner
- Ensure all customer enquiries are dealt with both promptly and efficiently
- Assisting in actively marketing and promoting the marina and associated services
- Maintaining the security of the site
- Carry out all duties in line with Company policies, particularly focused on compliance with H&S and Customer Service standards
The key requirements for this role are but not limited to:
- Enthusiastic and friendly with a flexible and positive can-do attitude
- Previous experience in a customer service environment (in a leisure/marina/hospitality industry an advantage)
- General maintenance skills (not essential but an advantage)
- Self-motivated and able to work without supervision
- Sound awareness of basic health and safety in the workplace
- Confident use of IT systems
- A practical, resourceful and common-sense approach
- Good practical boating skills/qualifications (not essential but an advantage)
- Competent swimmer (essential)
- Educated to at least GCSE level or equivalent
These are exciting times to join MDL. As we enter a new financial year, we are launching a multi-million-pound growth strategy focused on strengthening our position as the UK's leading marina owner and operator. Investments will enhance five flagship marinas with new restaurants, upgraded berth-holder facilities, specialist berthing for narrowboats and jet skis, building refurbishments, improved parking solutions, and continued investment in pontoons, smart metering, Meter MACS, EV charging infrastructure and superyacht berthing.
There is also full on-job training leading to industry-recognised qualifications. MDL Marinas are an equal-opportunities employer. For information on how we will handle your application, you can view the Company's full privacy notice on our website.
To apply, please click the apply button. Closing date: 27th May 2026. Please note that if you have not heard from us within two weeks of the closing date, you can assume your application has not been successful on this occasion.
Marina Operative in Hayling Island employer: MDL Marinas
Marina Developments Ltd is an exceptional employer, offering a vibrant work culture at Northney Marina in Hayling Island, where teamwork and customer service excellence are at the forefront of our operations. Employees benefit from comprehensive training, opportunities for professional growth, and a commitment to health and safety, all while being part of a dynamic environment that is investing in exciting developments to enhance visitor experiences. Join us to be part of a leading marina operator that values its staff and fosters a supportive atmosphere for personal and career advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Marina Operative in Hayling Island
✨Tip Number 1
Get to know the marina! Before your interview, take a stroll around Northney Marina. Familiarise yourself with the facilities and services we offer. This will not only show your enthusiasm but also help you answer questions more confidently.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle tricky situations or exceed customer expectations. We love candidates who can demonstrate their ability to keep our visitors happy and safe.
✨Tip Number 3
Network with current staff! If you know anyone working at MDL or in the marina industry, reach out for a chat. They can provide insider tips on what we value in a Marina Operative and how to stand out during the hiring process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team. Don’t forget to highlight your passion for customer service and any relevant experience!
We think you need these skills to ace Marina Operative in Hayling Island
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for customer service shine through. We want to see that you genuinely care about providing the best experience for our visitors at Northney Marina.
Tailor Your CV:Make sure to customise your CV to highlight any relevant experience in customer service or the leisure industry. We love seeing how your skills align with what we’re looking for, so don’t hold back!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your key skills and experiences are easy to spot. Remember, we’re looking for someone who can communicate effectively!
Apply Through Our Website:Don’t forget to apply directly through our website! It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role there too.
How to prepare for a job interview at MDL Marinas
✨Know the Marina Inside Out
Before your interview, take some time to research Northney Marina and its operations. Familiarise yourself with their services, customer experience standards, and any recent developments. This will show your genuine interest in the role and help you answer questions more confidently.
✨Showcase Your Customer Service Skills
Since this role is all about providing exceptional customer service, prepare examples from your past experiences where you went above and beyond for customers. Think of specific situations that highlight your enthusiasm and ability to handle challenges effectively.
✨Demonstrate Team Spirit
Marina Developments Ltd values teamwork, so be ready to discuss how you work well with others. Share stories that illustrate your collaborative spirit and how you contribute to a positive team environment, especially in high-pressure situations.
✨Prepare for Practical Questions
Expect questions related to health and safety, general maintenance, and customer interactions. Brush up on basic health and safety protocols and think about how you would handle various scenarios at the marina. This will help you feel more prepared and confident during the interview.
