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- Tasks: Ensure safety and security at the marina while providing top-notch customer service.
- Company: Join the UK's leading marina operator, known for its vibrant visitor experience.
- Benefits: Full-time hours with a 4 on 4 off rota, plus training for industry-recognised qualifications.
- Other info: Great opportunities for career development and a supportive team culture.
- Why this job: Be part of an exciting growth strategy and make a real impact in a dynamic environment.
- Qualifications: Enthusiastic, friendly, and a competent swimmer; maintenance skills are a bonus.
The predicted salary is between 30000 - 40000 £ per year.
Marina Developments Ltd is the UKs leading Marina operator. Situated in Hythe Marina Village, it is a busy and high-profile visitor destination. We aim to deliver the highest level of service and experience for our visitors and customers, demanding the very best from ourselves whilst working as a team every day.
To help us deliver exceptional service, we are seeking to recruit a Night Marina Operative to assist with marina operations at Hythe Marina Village. You will be passionate about providing the best possible levels of customer service and will put the safety and the needs of the customer first every time. You will deliver an outstanding customer experience, exceeding expectations daily.
This is a full-time position working 12 hour night shifts each week on a 4 on 4 off rota pattern supporting the marina operations activities. The successful applicant will be required to attend various training in the initial period of employment as part of a full induction process.
The role will include but is not limited to:
- Maintain a visible presence with regular patrolling of the site, recording and/or reporting any problems or issues to the relevant persons or services.
- Operating the Lock Safely.
- To carry out checks to ensure the safety and security of vessels, buildings, vehicles and people within the marina site boundaries.
- To provide a meet and greet service to visitors; directing traffic onto the site and dealing with initial site enquiries, recording all visitor details and proactively encourage and monitor contractor registration.
- Organise the berthing of boats to yield maximum occupancy, ensuring that all payments for services are received in accordance with the company’s finance policy.
- Complete all daily, weekly and monthly assigned tasks as required.
- To carry out routine maintenance; ensuring the marina remains safe, secure, clean, tidy and well landscaped at all times and to complete the required safety checks.
- Ensure familiarity with emergency procedures and deal effectively with any emergency situation.
- Ensure a quality, professional service is provided in all contact with customers.
The key requirements for this role are but not limited to:
- Enthusiastic and friendly with a flexible and positive can-do attitude.
- Competent swimmer (essential).
- General maintenance skills (not essential but an advantage).
- Self-motivated and able to work without supervision.
- A practical, resourceful, and common-sense approach.
- To deliver operational process and systems in accordance with the quality management systems of the MDL Way.
- To ensure all duties carried out are in accordance with the Company Health & Safety Policy.
These are exciting times to join MDL. As we enter a new financial year, we are launching a multi-million-pound growth strategy focused on strengthening our position as the UK’s leading marina owner and operator. Investments will enhance five flagship marinas with new restaurants, upgraded berth-holder facilities, specialist berthing for narrowboats and jet skis, building refurbishments, improved parking solutions, and continued investment in pontoons, smart metering, Meter MACS, EV charging infrastructure and superyacht berthing. There is also full on-job training leading to industry-recognised qualifications.
MDL Marinas are an equal-opportunities employer. For information on how we will handle your application, you can view the Company’s full privacy notice on our website. Please note that if you have not heard from us within two weeks of the closing date, you can assume your application has not been successful on this occasion.
Night Marina Operative in Hampshire employer: MDL Marinas
Contact Detail:
MDL Marinas Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Marina Operative in Hampshire
✨Tip Number 1
Get to know the marina! Before your interview, take a stroll around Hythe Marina Village. Familiarising yourself with the area shows your enthusiasm and helps you chat confidently about how you can contribute to the team.
✨Tip Number 2
Show off your customer service skills! During interviews, share specific examples of how you've gone above and beyond for customers in the past. This role is all about delivering exceptional experiences, so let us see your passion!
✨Tip Number 3
Be ready for practical questions! Since this role involves safety checks and maintenance, brush up on your general maintenance knowledge. We want to know how you’d handle various situations on the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our team at MDL Marinas. Don’t miss out on this opportunity!
We think you need these skills to ace Night Marina Operative in Hampshire
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service shine through. We want to see that you're genuinely excited about providing the best experience for our visitors at Hythe Marina Village.
Be Clear and Concise: Keep your application straightforward and to the point. Highlight your relevant skills and experiences that align with the Night Marina Operative role, so we can easily see how you fit into our team.
Tailor Your Application: Make sure to customise your application for this specific role. Mention any experience you have with marina operations or customer service, as it shows us you understand what we're looking for.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the Night Marina Operative position!
How to prepare for a job interview at MDL Marinas
✨Know the Marina Inside Out
Before your interview, take some time to research Hythe Marina Village and its operations. Familiarise yourself with the services offered, the layout of the marina, and any recent developments. This will show your genuine interest in the role and help you answer questions more confidently.
✨Showcase Your Customer Service Skills
As a Night Marina Operative, providing excellent customer service is key. Prepare examples from your past experiences where you went above and beyond for customers. Think about how you can demonstrate your friendly and enthusiastic attitude during the interview.
✨Highlight Your Safety Awareness
Safety is paramount in this role. Be ready to discuss your understanding of safety protocols and emergency procedures. If you have any relevant experience or training, make sure to mention it. This will reassure the interviewers that you prioritise safety in all operations.
✨Prepare for Practical Scenarios
Expect to be asked about how you would handle specific situations, such as dealing with an emergency or managing visitor enquiries. Practise your responses to these scenarios, focusing on your problem-solving skills and ability to remain calm under pressure.