At a Glance
- Tasks: Ensure safety and security at the marina while providing excellent customer service.
- Company: Join the UK's leading marina operator in a vibrant visitor destination.
- Benefits: Full training, flexible shifts, and opportunities for career growth.
- Other info: Dynamic night shifts with a supportive team environment.
- Why this job: Be part of an exciting growth strategy and make a real impact on visitor experiences.
- Qualifications: Enthusiastic attitude, swimming skills, and a willingness to learn.
The predicted salary is between 24000 - 30000 € per year.
Marina Developments Ltd is the UK’s leading Marina operator. Situated in Hythe Marina Village, it is a busy and high-profile visitor destination. We aim to deliver the highest level of service and experience for our visitors and customers, demanding the very best from ourselves whilst working as a team every day.
To help us deliver exceptional service, we are seeking to recruit a Night Marina Operative to assist with marina operations at Hythe Marina Village. You will be passionate about providing the best possible levels of customer service and will put the safety and the needs of the customer first every time. You will deliver an outstanding customer experience, exceeding expectations daily. This is a full-time position working 12-hour night shifts each week on a 4 on 4 off rota pattern supporting the marina operations activities. The successful applicant will be required to attend various training in the initial period of employment as part of a full induction process.
The role will include but is not limited to:
- Maintain a visible presence with regular patrolling of the site, recording and/or reporting any problems or issues to the relevant persons or services.
- Operating the Lock Safely.
- Carry out checks to ensure the safety and security of vessels, buildings, vehicles and people within the marina site boundaries.
- Provide a meet and greet service to visitors; directing traffic onto the site and dealing with initial site enquiries, recording all visitor details and proactively encourage and monitor contractor registration.
- Organise the berthing of boats to yield maximum occupancy, ensuring that all payments for services are received in accordance with the company’s finance policy.
- Complete all daily, weekly and monthly assigned tasks as required.
- Carry out routine maintenance; ensuring the marina remains safe, secure, clean, tidy and well landscaped at all times and to complete the required safety checks.
- Ensure familiarity with emergency procedures and deal effectively with any emergency situation.
- Ensure a quality, professional service is provided in all contact with customers.
The key requirements for this role are but not limited to:
- Enthusiastic and friendly with a flexible and positive can-do attitude.
- Competent swimmer (essential).
- General maintenance skills (not essential but an advantage).
- Self-motivated and able to work without supervision.
- A practical, resourceful, and common-sense approach.
- Deliver operational processes and systems in accordance with the quality management systems of the MDL Way.
- Ensure all duties carried out are in accordance with the Company Health & Safety Policy.
These are exciting times to join MDL. As we enter a new financial year, we are launching a multi-million-pound growth strategy focused on strengthening our position as the UK’s leading marina owner and operator. Investments will enhance five flagship marinas with new restaurants, upgraded berth-holder facilities, specialist berthing for narrowboats and jet skis, building refurbishments, improved parking solutions, and continued investment in pontoons, smart metering, Meter MACS, EV charging infrastructure and superyacht berthing.
There is also full on-job training leading to industry-recognised qualifications. MDL Marinas are an equal-opportunities employer. For information on how we will handle your application, you can view the Company’s full privacy notice on our website.
To apply, please click the 'Apply' button. Closing date: 27th May 2026. Please note that if you have not heard from us within two weeks of the closing date, you can assume your application has not been successful on this occasion.
Locations
Facilities Operative (NIGHTS) in Hampshire, Portsmouth employer: MDL Marinas
Marina Developments Ltd is an exceptional employer, offering a dynamic work environment at the picturesque Hythe Marina Village. With a strong commitment to employee growth through comprehensive training and industry-recognised qualifications, we foster a collaborative culture that prioritises customer service excellence and safety. Join us as we embark on an exciting growth strategy, enhancing our facilities and services while ensuring a rewarding career path for our team members.
StudySmarter Expert Advice🤫
We think this is how you could land Facilities Operative (NIGHTS) in Hampshire, Portsmouth
✨Tip Number 1
Get to know the company! Research Marina Developments Ltd and their values. When you walk in for an interview, show us that you understand what they stand for and how you can contribute to their mission of delivering exceptional service.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing a top-notch experience for visitors, think of examples from your past where you've gone above and beyond for customers. We want to hear those stories!
✨Tip Number 3
Be ready for practical questions! As a Night Marina Operative, you'll need to demonstrate your problem-solving skills and ability to handle emergencies. Brush up on safety procedures and be prepared to discuss how you'd manage various scenarios.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you're serious about joining the team at Hythe Marina Village. Don’t miss out on this opportunity!
We think you need these skills to ace Facilities Operative (NIGHTS) in Hampshire, Portsmouth
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for customer service shine through. We want to see that you genuinely care about providing the best experience for our visitors at Hythe Marina Village.
Be Clear and Concise:Keep your application straightforward and to the point. Highlight your relevant skills and experiences without rambling. We appreciate clarity, so make it easy for us to see why you're a great fit for the Night Marina Operative role.
Tailor Your Application:Make sure to customise your application to reflect the specific requirements of the job. Mention your ability to work independently, your maintenance skills, or any experience with safety procedures. This shows us that you've done your homework!
Apply Through Our Website:Don’t forget to apply directly through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at MDL Marinas
✨Know the Marina Inside Out
Before your interview, take some time to research Hythe Marina Village and its operations. Familiarise yourself with the services offered, the layout of the marina, and any recent developments. This will show your genuine interest in the role and help you answer questions more confidently.
✨Showcase Your Customer Service Skills
As a Night Marina Operative, providing excellent customer service is key. Prepare examples from your past experiences where you went above and beyond for customers. Highlight your friendly attitude and how you handle difficult situations, as this will resonate well with the interviewers.
✨Demonstrate Safety Awareness
Safety is paramount in this role. Be ready to discuss your understanding of health and safety protocols, especially in a marina environment. Think about any relevant training or experiences you've had that relate to safety checks or emergency procedures, and be prepared to share those.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or the future plans for the marina. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values.
