At a Glance
- Tasks: Assist with marina operations and deliver exceptional customer service.
- Company: Join the UK's leading marina operator in a vibrant environment.
- Benefits: Full training, career growth, and a dynamic work atmosphere.
- Other info: Opportunities for industry-recognised qualifications and a fun team culture.
- Why this job: Be part of an exciting growth strategy and make a real impact.
- Qualifications: Enthusiastic, customer-focused, and ideally with some maintenance skills.
The predicted salary is between 24000 - 30000 £ per year.
Marina Developments Ltd is the UK’s leading Marina operator. Situated in Southampton, Saxon Wharf Marina is a busy and high-profile visitor destination. We aim to deliver the highest level of service and experience for our visitors and customers, demanding the very best from ourselves whilst working as a team every day.
To help us deliver exceptional service we are seeking to recruit a Marina Operative to assist with marina operations at Saxon Wharf Marina. You will be passionate about providing the best possible levels of customer service and will put the safety and the needs of the customer first every time. You will deliver an outstanding customer experience, exceeding expectations daily.
This is a full-time position working up to 42 hours each week Monday-Friday with occasional weekends supporting the marina operations activities. The successful applicant will be required to attend various training in the initial period of employment as part of a full induction process.
The role will include but not limited to:
- Provide a meet and greet service to all members and visitors
- Overseeing the berthing allocations of vessels
- To carry out general maintenance tasks as required
- Lifting vessels in accordance with our safe operating standards
- Ensuring the telephone is answered in the correct and timely manner
- To ensure all customer enquiries are dealt with both promptly and efficiently
- Assisting in actively marketing and promoting the marina and associated services
- Maintaining the security of the site
- Carry out all duties in line with Company policies, particularly focused on compliance with H&S and Customer Service standards.
The key requirements for this role are but not limited to:
- Enthusiastic and friendly with a flexible and positive can do attitude
- Previous experience in a customer service environment (in a leisure/marina/hospitality industry an advantage)
- General maintenance skills (not essential but an advantage)
- Self-motivated and able to work without supervision
- Sound awareness of basic health and safety in the workplace
- Confident use of IT systems
- A practical, resourceful and common-sense approach
- Good practical boating skills/qualifications (not essential but an advantage)
- Previous boat lifting experience (not essential but an advantage)
- Competent swimmer (essential)
- Educated to at least GCSE level or equivalent
These are exciting times to join MDL. As we enter a new financial year, we are launching a multi-million-pound growth strategy focused on strengthening our position as the UK’s leading marina owner and operator. Investments will enhance five flagship marinas with new restaurants, upgraded berth-holder facilities, specialist berthing for narrowboats and jet skis, building refurbishments, improved parking solutions, and continued investment in pontoons, smart metering, Meter MACS, EV charging infrastructure and superyacht berthing. There is also full on-job training leading to industry-recognised qualifications.
MDL Marinas are an equal-opportunities employer. For information on how we will handle your application, you can view the Company’s full privacy notice on our website.
To apply, please click the apply button. Closing date: 12th June 2026. Please note that if you have not heard from us within two weeks of the closing date, you can assume your application has not been successful on this occasion.
Marina Operative in Devon employer: MDL Marinas
Marina Developments Ltd is an exceptional employer, offering a vibrant work culture at Saxon Wharf Marina in Southampton, where teamwork and customer service excellence are at the forefront of our operations. Employees benefit from comprehensive training, opportunities for professional growth, and a commitment to health and safety, all while being part of an exciting phase of expansion that includes significant investments in facilities and services. Join us to be part of a dynamic team dedicated to delivering outstanding experiences for our visitors and customers.
StudySmarter Expert Advice🤫
We think this is how you could land Marina Operative in Devon
✨Tip Number 1
Get to know the marina! Before your interview, take a stroll around Saxon Wharf Marina. Familiarise yourself with the layout and services offered. This will not only impress the hiring team but also help you answer questions more confidently.
✨Tip Number 2
Show off your customer service skills! During interviews or networking events, share specific examples of how you've gone above and beyond for customers in previous roles. We want to see that passion for delivering exceptional service!
✨Tip Number 3
Be proactive! If you’re keen on the role, don’t just wait for a response after applying. Follow up with a friendly email expressing your enthusiasm. It shows initiative and keeps you on their radar!
✨Tip Number 4
Utilise our website! When applying, make sure to use our platform for a smoother application process. It’s designed to help you showcase your skills effectively and get noticed by the right people.
We think you need these skills to ace Marina Operative in Devon
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for customer service shine through. We want to see that you genuinely care about providing the best experience for our visitors at Saxon Wharf Marina.
Tailor Your CV:Make sure your CV highlights any relevant experience in customer service or maintenance. We love seeing how your skills align with what we do, so don’t be shy about showcasing your strengths!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and gets straight to the heart of why you’d be a great fit for the Marina Operative role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at MDL Marinas.
How to prepare for a job interview at MDL Marinas
✨Know Your Customer Service Basics
Since the role is all about delivering exceptional customer service, brush up on your customer service skills. Think of examples from your past experiences where you went above and beyond for a customer. This will show that you understand the importance of putting the customer first.
✨Familiarise Yourself with Marina Operations
Do some research on marina operations and the specific tasks mentioned in the job description. Understanding berthing allocations, vessel lifting, and general maintenance will help you speak confidently about how you can contribute to the team.
✨Show Enthusiasm and Team Spirit
Marina Developments Ltd values teamwork and a positive attitude. Be sure to express your enthusiasm for the role and how you enjoy working as part of a team. Share any relevant experiences that highlight your ability to collaborate effectively with others.
✨Prepare Questions to Ask
Interviews are a two-way street, so prepare thoughtful questions to ask your interviewers. Inquire about the training process, opportunities for growth within the company, or how they measure success in the role. This shows your genuine interest in the position and the company.
