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- Tasks: Oversee daily marina operations and ensure top-notch customer service.
- Company: Join the UK's leading marina operator, Marina Developments Ltd.
- Benefits: Competitive salary, full training, and opportunities for industry-recognised qualifications.
- Other info: Dynamic role with excellent career progression and a focus on teamwork.
- Why this job: Be part of an exciting growth strategy and make a real impact in a vibrant environment.
- Qualifications: Proactive attitude, strong customer service skills, and team management experience.
The predicted salary is between 30000 - 40000 £ per year.
Marina Developments Ltd is the UK's leading Marina operator. Situated in Berkshire, Bray Marina is a busy and high-profile visitor destination. We aim to deliver the highest level of service and experience for our visitors and customers, demanding the very best from ourselves whilst working as a team every day. To help us deliver exceptional service we are seeking to recruit a Marina Manager to assist with marina operations at Bray Marina.
The role will include but is not limited to:
- Being responsible for the day-to-day operations at Bray Marina; working alongside the team to ensure the effective and efficient running of site operations ensuring excellence in customer service and experience at all times.
- Being accountable for the financial performance of the business and running the marinas effectively, correctly and profitably.
- In conjunction with the site management teams, ensuring that all daily, weekly and monthly checks are carried out, along with all routine maintenance to ensure the site remains safe, secure, clean, tidy and well landscaped at all times.
- Ensuring the day-to-day operation and overall image of the site reflects the Company's position as market leader.
- Ensuring all legal, HSE and company policies including financial policies are being adhered to.
- Working with the Marina Administrator to manage all marina and boatyard administration to ensure all records are maintained accurately in order to yield maximum revenue; assisting with marina and boatyard administration where necessary.
- Ensuring payment is received for all services under the guidelines laid down.
The key requirements for this role are but are not limited to:
- A proactive approach to customer service and any issues arising is adopted along with enthusiasm and a positive attitude.
- All dealings with team members are carried out professionally, politely, and respectfully.
- Adopting a flexible attitude towards work location whilst providing the best in customer experience and site cover; driving customer focus to the forefront of activities.
- Managing site staff to ensure they are providing the best possible customer experience.
- Building and developing a professional close working relationship with senior management, central services and staff at the facility.
- Holding regular staff meetings and undertaking annual appraisals.
- Placing the customer at the forefront of daily duties and ensuring excellence in customer service and customer experience is achieved at all times.
- Delivering operational processes and systems in accordance with the quality management systems of the MDL Way.
These are exciting times to join MDL. As we enter a new financial year, we are launching a multi-million-pound growth strategy focused on strengthening our position as the UK's leading marina owner and operator. Investments will enhance five flagship marinas with new restaurants, upgraded berth-holder facilities, specialist berthing for narrowboats and jet skis, building refurbishments, improved parking solutions, and continued investment in pontoons, smart metering, Meter MACS, EV charging infrastructure and superyacht berthing. There is also full on-job training leading to industry-recognised qualifications.
MDL Marinas are an equal-opportunities employer. For information on how we will handle your application, you can view the Company's full privacy notice on our website. To apply, please click the apply button. Closing date: 8th May 2026. Please note that if you have not heard from us within two weeks of the closing date, you can assume your application has not been successful on this occasion.
Manager in Bray employer: MDL Marinas
Contact Detail:
MDL Marinas Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Manager in Bray
✨Tip Number 1
Network like a pro! Get out there and connect with people in the marina industry. Attend events, join online forums, or even chat with folks at your local marina. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, be ready to talk about your experience and how it relates to the Marina Manager role. Bring examples of how you've delivered excellent customer service or managed operations effectively.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows you're genuinely interested in the position and helps keep you top of mind for the hiring team. Plus, it’s a great opportunity to reiterate why you’re the perfect fit!
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It makes it easier for us to track and consider your candidacy. Plus, you’ll be one step closer to joining our fantastic team at MDL Marinas!
We think you need these skills to ace Manager in Bray
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Marina Manager role. Highlight your experience in customer service and team management, as these are key aspects of the job. We want to see how you can bring your unique skills to our team!
Show Your Passion: Let your enthusiasm shine through in your application! Talk about why you're excited about working at Bray Marina and how you can contribute to delivering exceptional service. We love candidates who are genuinely passionate about what they do.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and fit for the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, you’ll find all the info you need about the application process there.
How to prepare for a job interview at MDL Marinas
✨Know Your Marina Operations
Familiarise yourself with the day-to-day operations of a marina. Understand the key responsibilities, from customer service to financial performance. This will help you demonstrate your knowledge and show that you're ready to hit the ground running.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided exceptional customer service in previous roles. Highlight your proactive approach and how you’ve handled any issues that arose. This is crucial for a role focused on delivering the best experience for visitors.
✨Emphasise Team Leadership
Be ready to discuss your experience in managing teams. Talk about how you’ve built relationships, held meetings, and conducted appraisals. This will show that you can lead effectively and foster a positive work environment.
✨Understand the Company’s Vision
Research Marina Developments Ltd and their growth strategy. Be prepared to discuss how your skills align with their goals, especially regarding the upcoming investments and enhancements. This shows your enthusiasm for the role and the company.