At a Glance
- Tasks: Oversee daily marina operations and ensure top-notch customer service.
- Company: Join the UK's leading marina operator, Marina Developments Ltd.
- Benefits: Competitive salary, full training, and opportunities for industry-recognised qualifications.
- Other info: Dynamic work environment with opportunities for career advancement.
- Why this job: Be part of an exciting growth strategy and make a real impact on customer experiences.
- Qualifications: Proactive attitude, strong customer service skills, and team management experience.
The predicted salary is between 30000 - 40000 £ per year.
Marina Developments Ltd is the UK’s leading Marina operator. Situated in Berkshire, Bray Marina is a busy and high-profile visitor destination aiming to deliver the highest level of service and experience for our visitors and customers, demanding the very best from ourselves whilst working as a team every day.
To help us deliver exceptional service we are seeking to recruit a Marina Manager to assist with marina operations at Bray Marina. The role will include but is not limited to:
- Being responsible for the day-to-day operations at Bray Marina; working alongside the team to ensure the effective and efficient running of site operations ensuring excellence in customer service and experience at all times.
- Being accountable for the financial performance of the business and running the marinas effectively, correctly and profitably.
- In conjunction with the site management teams, ensuring that all daily, weekly and monthly checks are carried out, along with all routine maintenance to ensure the site remains safe, secure, clean, tidy and well landscaped at all times.
- Ensuring the day-to-day operation and overall image of the site reflects the Company’s position as market leader.
- Ensuring all legal, HSE and company policies including financial policies are being adhered to.
- Working with the Marina Administrator to manage all marina and boatyard administration to ensure all records are maintained accurately in order to yield maximum revenue; assisting with marina and boatyard administration where necessary.
- Ensuring payment is received for all services under the guidelines laid down.
The key requirements for this role are but are not limited to:
- A proactive approach to customer service and any issues arising is adopted along with enthusiasm and a positive attitude.
- All dealings with team members are carried out professionally, politely, and respectfully.
- Adopting a flexible attitude towards work location whilst providing the best in customer experience and site cover; driving customer focus to the forefront of activities.
- Managing site staff to ensure they are providing the best possible customer experience.
- Building and developing a professional close working relationship with senior management, central services and staff at the facility, including holding regular staff meetings and undertaking annual appraisals.
- Placing the customer at the forefront of daily duties and ensuring excellence in customer service and customer experience is achieved at all times.
- Delivering operational processes and systems in accordance with the quality management systems of the MDL Way.
These are exciting times to join MDL. As we enter a new financial year, we are launching a multi-million-pound growth strategy focused on strengthening our position as the UK’s leading marina owner and operator. Investments will enhance five flagship marinas with new restaurants, upgraded berth-holder facilities, specialist berthing for narrowboats and jet skis, building refurbishments, improved parking solutions, and continued investment in pontoons, smart metering, Meter MACS, EV charging infrastructure and superyacht berthing.
There is also full on-job training leading to industry-recognised qualifications. MDL Marinas are an equal-opportunities employer. For information on how we will handle your application, you can view the Company’s full privacy notice on our website.
To apply, please click the apply button. Closing date: 8th May 2026. Please note that if you have not heard from us within two weeks of the closing date, you can assume your application has not been successful on this occasion.
Manager in Antrim employer: MDL Marinas
Contact Detail:
MDL Marinas Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Manager in Antrim
✨Tip Number 1
Network like a pro! Get out there and connect with people in the marina industry. Attend events, join online forums, or even chat with folks at your local marina. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, be ready to talk about your experience and how it relates to the role of Marina Manager. Bring examples of how you've delivered exceptional customer service or improved operations in past roles.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way. It shows you're genuinely interested in the position and gives you another opportunity to highlight why you're the perfect fit for the team.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from our site. It shows you're keen on joining our team at MDL Marinas and helps us keep track of all applicants easily.
We think you need these skills to ace Manager in Antrim
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how much you care about delivering exceptional customer service and how you can contribute to our team at Bray Marina.
Tailor Your CV: Make sure your CV is tailored to the Marina Manager position. Highlight relevant experience and skills that align with the job description. We love seeing how your background fits with our vision for excellence in marina operations!
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so avoid fluff and focus on what makes you the best fit for the role. Remember, we’re looking for someone who can manage operations effectively!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our company and values!
How to prepare for a job interview at MDL Marinas
✨Know the Marina Inside Out
Before your interview, make sure you research Bray Marina and its operations thoroughly. Understand their services, customer base, and recent developments. This will not only show your genuine interest but also help you answer questions more effectively.
✨Showcase Your Customer Service Skills
As a Marina Manager, exceptional customer service is key. Prepare examples from your past experiences where you went above and beyond for customers. Highlight how you resolved issues and improved customer satisfaction, as this aligns perfectly with the company's focus on delivering top-notch service.
✨Demonstrate Leadership and Teamwork
Be ready to discuss your leadership style and how you manage teams. Share specific instances where you successfully led a team or facilitated collaboration among staff. This will resonate well with the company's emphasis on teamwork and professional relationships.
✨Prepare for Financial Discussions
Since the role involves accountability for financial performance, brush up on basic financial principles relevant to marina operations. Be prepared to discuss how you've managed budgets or improved profitability in previous roles, showcasing your ability to run operations effectively and profitably.