Sales Executive in Southampton

Marina Developments Ltd (MDL Marinas) is the UK’s leading marina operator. We are looking for a passionate and customer-focused individual to join our team as a Berth Sales Executive, based at The Yacht Club, Ocean Village, SO14 3QF. This is an exciting opportunity to play a key role in supporting our customers and driving the success of our marinas with uncapped commission potential. OTE £40k + uncapped commission.

The role will include but is not limited to:

• Responsible for sales performance across a defined region.
• Responsible for the region’s annual berthing sales performance working with Marina Managers and the Operations team and targeting new annual berth holders from our competitors.
• Including other income lines such as Storage, New Boat Yard enquiries and possible commercial sales.
• You will be expected to review and manage the sales funnel for your region, achieve sales volume and conversion KPI’s.
• You will be expected to brief the Marina Managers and their teams as required on the sales pipeline for their site.
• Updating your productivity through the Atreemo (CRM) system ensuring all KPI reporting is accurate and up to date.
• Assist the marketing team, through the NPS scores seen for your region and help them to ensure prospecting communications relate to the sale of any of our core income lines.
• Offer support to the Marina Managers who have ultimate responsibility for marina berth sales.
• Provide the Head of Sales and Marketing with meaningful information about the marketplace including customer feedback and competitor analysis.
• Actively follow the MDL sales process and complete any administration in line with the MDL Operations manual.
• Monitor your own performance and actively engage with customers giving a world class service at all times.
• Offer support to other departments if required such as MDL Holiday Parks, Estates, and MDL Fitness.
• Ensure all legal, financial, competitor, HS&E and company policies are adhered to in your role.

The key requirements for this role are but are not limited to:

• Sales – You are responsible for your area's sales performance.
• Contacts Made – Internal and external prospecting calls/emails.
• Appointments – Marina tours booked per shift (virtual or in person).
• Customer Service – You will place all our customers at the centre of all our business practices ensuring you provide outstanding customer care at all points of contact.
• Brand – To operate in accordance with MDL’s Brand pillars (Innovation, Pride and Experience) and principles (Warm and Friendly, Safe and Secure, Prompt and Efficient, Clean and Tidy).
• Health & Safety and Environmental Compliance – To ensure all duties are carried out in accordance with the Company Health & Safety Policy and that all Risk Assessments, method statements and operating procedures are understood and adhered to.
• QMS – Deliver sales and operational process and systems in accordance with the quality management systems as laid down Marina Regulations and company procedures and policies are adhered to always.
• Direct Reports/Team – All dealings with team members are carried out professionally, politely, and respectfully.
• Administration – To accurately and diligently manage the administration associated with your role.

MDL Marinas are an equal-opportunities employer.