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For Companies At a Glance
- Tasks: Lead operations and maintenance for LED lighting and energy assets, ensuring top-notch service delivery.
- Company: Dynamic energy solutions provider focused on innovation and sustainability.
- Benefits: Competitive salary up to £60,000, hybrid work model, and opportunities for professional growth.
- Why this job: Make a real impact in the energy sector while enhancing client relationships and operational efficiency.
- Qualifications: Experience in service delivery or maintenance management, with strong coordination skills.
- Other info: Join a growing team dedicated to energy efficiency and safety compliance.
The predicted salary is between 43200 - 72000 £ per year.
A growing energy and LED solutions provider is looking to appoint a Service Delivery Manager to lead its operations and maintenance (O&M) function across LED lighting and wider energy assets. This is a key role within the business, focused on ensuring high-quality service delivery, strong client relationships and efficient operational performance as the maintenance portfolio continues to grow.
The Role
Reporting into senior operations leadership, you’ll take ownership of the day-to-day delivery of maintenance services, ensuring contractual obligations and SLAs are met while driving continuous improvement across people, process and performance. This role suits someone with experience in service delivery, maintenance management or operations, who enjoys building structure, improving outcomes and acting as a key interface between clients and technical teams.
Key Responsibilities
- Lead the delivery of O&M services across LED lighting and related energy assets
- Ensure SLAs and contractual obligations are met consistently
- Coordinate planning, engineers, project managers and customer teams to optimise service delivery
- Act as the main point of contact for clients, managing issues proactively and professionally
- Drive continuous improvement across maintenance processes and performance
- Oversee health & safety compliance, including RAMS and site safety requirements
- Monitor KPIs and service data, using insight to improve efficiency and customer satisfaction
- Manage O&M documentation and support long-term asset performance
Experience & Skills Required
- Proven experience in service delivery, operations or maintenance management
- Background in LED lighting, electrical services, energy or building services
- Strong coordination and stakeholder management skills
- Experience working to SLAs and contractual service requirements
- Good understanding of health & safety processes (RAMS, site safety)
- Organised, proactive and commercially aware
Desirable
- Health & Safety qualifications (IOSH / NEBOSH)
- Technical or engineering background
- Experience in energy efficiency, lighting or facilities management environments
Service Delivery Manager (Operations & Maintenance) in Reading employer: MDE UK
Contact Detail:
MDE UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager (Operations & Maintenance) in Reading
✨Tip Number 1
Network like a pro! Reach out to your connections in the energy and LED sectors. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company’s recent projects and challenges in service delivery. Tailor your responses to show how your experience aligns with their needs. We want you to shine as the perfect fit for the role!
✨Tip Number 3
Showcase your problem-solving skills! During interviews, share specific examples of how you've tackled issues in service delivery or maintenance management. This will demonstrate your proactive approach and ability to drive continuous improvement.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team and contributing to our mission in energy efficiency.
We think you need these skills to ace Service Delivery Manager (Operations & Maintenance) in Reading
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Service Delivery Manager. Highlight your experience in service delivery, maintenance management, and any relevant projects you've led. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about energy efficiency and LED solutions. Share specific examples of how you've improved service delivery in the past – we love a good story!
Showcase Your Coordination Skills: Since this role involves coordinating various teams, make sure to highlight your stakeholder management experience. Tell us about times when you successfully brought together different groups to achieve a common goal – we’re all about teamwork!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy!
How to prepare for a job interview at MDE UK
✨Know Your Stuff
Make sure you brush up on your knowledge of LED lighting and energy efficiency. Familiarise yourself with the latest trends and technologies in the industry, as well as any relevant health and safety regulations. This will show that you're not just interested in the role, but that you’re genuinely passionate about the field.
✨Showcase Your Experience
Prepare specific examples from your past roles that highlight your experience in service delivery and operations management. Think about times when you successfully met SLAs or improved processes. Being able to articulate these experiences will demonstrate your capability and fit for the role.
✨Client Management Skills
Since this role involves acting as the main point of contact for clients, be ready to discuss how you've managed client relationships in the past. Share examples of how you’ve proactively resolved issues and maintained strong communication. This will help illustrate your stakeholder management skills.
✨Ask Insightful Questions
Prepare thoughtful questions to ask during the interview. Inquire about the company's approach to continuous improvement in service delivery or how they measure success in their O&M function. This shows that you’re engaged and thinking critically about how you can contribute to their goals.
