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- Tasks: Support customers and the sales team by handling calls, emails, and orders.
- Company: Friendly team in Portbury offering a supportive work environment.
- Benefits: 25 days annual leave, office closure over Christmas, and a stable role.
- Other info: Full-time, permanent position with opportunities for growth.
- Why this job: Join a close-knit team and make a real difference in customer service.
- Qualifications: Reliable, customer-focused, with good communication skills.
The predicted salary is between 27000 - 27000 £ per year.
Location: Portbury, Bristol
Salary: £27,000 per year
Hours: Monday to Friday, 8:30am - 5:00pm
Contract: Full-time, permanent
Benefits:
- 25 days annual leave plus UK bank holidays (33 days total)
- Office closes over the Christmas period
- Stable, long-term role
- Friendly, supportive team environment
We are looking for a reliable and customer-focused Customer Service Representative to join a small, friendly team based in Portbury. This is a fully office-based role where you will play a key part in supporting customers and the sales team by handling phone calls, emails, and sales orders, while delivering a high level of customer service at all times.
The Role
You will be responsible for:
- Answering incoming customer calls and emails in a prompt and professional manner
- Processing sales orders received from customers and the external sales team
- Taking ownership of customer enquiries and resolving them where possible
- Liaising with internal departments to ensure queries are resolved efficiently
- Providing ongoing support to the sales team and sales managers
- Updating and maintaining customer records and CRM systems
Customer Service Representative employer: MDE Consultants
Contact Detail:
MDE Consultants Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Think of common scenarios you might face as a Customer Service Representative and prepare how you'd handle them. Role-playing with a friend can really help you feel more confident.
✨Tip Number 3
Don’t forget to ask questions during your interview! It shows you're engaged and helps you figure out if the role is right for you. Ask about team dynamics or what a typical day looks like.
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application and keep track of your progress. Plus, it shows you're keen on joining our friendly team in Portbury!
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and skills. We want to see how you've handled customer enquiries in the past, so don’t be shy about showcasing your achievements!
Craft a Personal Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our friendly team. Share specific examples of how you've provided excellent customer service before.
Be Professional Yet Approachable: When writing your application, keep it professional but let your personality shine through. We love a friendly tone, so don’t hesitate to show us who you are while keeping it suitable for a job application.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at MDE Consultants
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of a Customer Service Representative. Familiarise yourself with handling customer calls and emails, processing sales orders, and liaising with internal departments. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've successfully resolved customer enquiries or provided exceptional service. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will highlight your ability to take ownership of customer issues and showcase your problem-solving skills.
✨Research the Company Culture
Take some time to learn about the company’s values and team environment. Since this role is in a friendly, supportive team, think about how you can fit into that culture. Be ready to discuss why you want to work there and how you can contribute to maintaining a positive atmosphere.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with thoughtful questions about the role, team dynamics, and growth opportunities. This shows your enthusiasm for the position and helps you assess if the company is the right fit for you. Plus, it gives you a chance to engage with the interviewer!