Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Handle customer calls, process orders, and ensure exceptional service.
- Company: Join a friendly team at a well-established fuel distribution depot.
- Benefits: 22 days holiday, bonus, pension scheme, and retail discounts.
- Why this job: Perfect for those who thrive in a fast-paced environment and love helping others.
- Qualifications: Experience in customer service and strong communication skills required.
- Other info: Full training provided with opportunities for career growth.
The predicted salary is between 20316 - 28776 £ per year.
Overview
Position: Full-Time Customer Service Advisor
Location: Bristol
Salary: £25,396.80 per annum
Hours: 40 hours per week – Monday to Friday, 8:00am to 5:00pm (1-hour unpaid lunch break)
Contract: Full-Time, Permanent
What’s in It for You
- 22 days holiday plus bank holidays
- Discretionary annual bonus
- Life cover (2x annual salary)
- Company contributory pension scheme
- Cycle to Work Scheme
- Employee Assistance Programme
- Eye-care scheme
- Retail discounts
- Free on-site parking
- Full training provided
- Saturday morning work on a rota basis, paid at overtime rate
The Role
A great opportunity has arisen for an experienced Customer Service Advisor to join a busy, friendly team at a well-established fuel and lubricant distribution depot.
This is a fast-paced, office-based role handling inbound customer calls, processing orders, and ensuring every customer receives exceptional service.
Key Responsibilities
- Answer incoming calls and emails from customers to take and process fuel orders
- Accurately input and update information on internal systems
- Process card payments efficiently and securely
- Liaise with third-party suppliers to arrange and confirm orders
- Prepare and submit invoices, including proof of delivery
- Chase outstanding invoices for the accounts payable department
- Maintain pricing and account information accurately
- Communicate with the credit control department regarding credit limits and orders on hold
- Ensure data accuracy and minimise the need for credit notes
- Adhere to GDPR and company policies at all times
- Support colleagues and assist with additional duties when required
About You
- Experience in a similar customer service or office-based role (essential)
- Confident handling inbound calls (essential)
- Excellent communication and administrative skills
- IT literate with strong attention to detail
- Able to work effectively under pressure and on your own initiative
- Good organisational and time-management skills
- Professional, team-oriented, and dependable
- Awareness of GDPR and a commitment to confidentiality
- Positive and proactive approach to work
If you\’re reliable, organised, and enjoy delivering excellent customer service in a busy environment, this could be the ideal opportunity for you.
Apply today to take the next step in your career as a Customer Service Advisor
#J-18808-Ljbffr
Customer Service Advisor employer: MDE Consultants Ltd
Contact Detail:
MDE Consultants Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Run through common customer service scenarios with a friend or in front of a mirror. This will boost your confidence and help you articulate your experience effectively during the interview.
✨Tip Number 3
Dress the part! Even if it’s a virtual interview, looking professional can set the right tone. It shows you take the opportunity seriously and are ready to represent the company well.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It keeps you on their radar and shows your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience and any relevant roles you've had, so we can see how you fit into our team.
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer service and how you can contribute to our friendly team. Keep it concise but engaging!
Show Off Your Communication Skills: Since this role involves handling calls and emails, make sure your written application showcases your communication skills. Use clear language and check for any typos – we love attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join us at StudySmarter!
How to prepare for a job interview at MDE Consultants Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Advisor role. Familiarise yourself with the key responsibilities like handling inbound calls and processing orders. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
As a Customer Service Advisor, excellent communication is key. During the interview, practice clear and concise responses. Use examples from your past experiences to illustrate how you've effectively handled customer queries or resolved issues. This will highlight your ability to connect with customers.
✨Prepare for Common Scenarios
Think about common customer service scenarios you might face, such as dealing with difficult customers or processing orders under pressure. Prepare your responses to these situations, focusing on how you maintained professionalism and provided exceptional service. This will show your problem-solving skills.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training processes, or how success is measured in the role. This not only shows your interest but also helps you gauge if the company culture aligns with your values.
